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Service Hints & Tips

Document ID: MCGN-46RNRM

Netfinity 5500 M20 - Windows NT 4.0 will not install with 4GB of system memory

Applicable to: World-Wide

Source: RETAIN tip H166166

Abstract: Windows NT 4.0 will not install with 4GB of system memory.

Symptom:
System Exception Errors during installation of Windows NT.

Problem isolation aids:

• The system is a Netfinity 5500-M20 server, Type 8662, any model.
• The system is configured with more than 2GB of memory.
• Windows NT 4.0 is being Installed on the system.
• The system's diagnostics pass.

Fix:
This is a problem with Windows NT 4.0. Check the Microsoft Website for the availability of permanent fix for this problem.

The Microsoft Website is at: http://www.microsoft.com

Workaround:
1. Remove the memory riser card from the system and remove enough memory to leave 2GB (Two Gigabytes) or less installed.
2. Reinstall the memory riser card.
3. Go into Set-up and configure the system for the new amount of installed system memory.
4. Install Windows NT 4.0 and SP4 pack or above. After Windows NT 4.0 has been fully configured and loaded (displaying the desktop); do the following:

• 1. Shutdown Windows NT 4.0.
• 2. Remove the memory riser card.
• 3. Reinstall all memory.
• 4. Reinstall the memory riser card.
• 5. Go into set-up and configure the system for the new amount of installed memory.

Notes:

• FixPack 4 or greater should be installed before the remaining memory is added.
• Not following the above steps will cause Windows 4.0 NT to crash at some point during the installation.

Trademarks:
Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries.

SAS Keywords:
PS2Y, D/T8660, NETFINITY, UNCLASSIFIED, WINDOWS, 8660ERR, 8660MEM, 8660PROG, NT, ERROR, MEMORY, PROGRAM, 2GB, 4GB, D/T8661, 8661ERR, 8661MEM, 8661PROG, D/T8662, 8662ERR, 8662MEM, 8661PROG

	Search Keywords
	Hint Category	Memory, Windows NT, Retain
	Date Created	08-04-99
	Last Updated	14-04-99
	Revision Date	13-04-2000
	Brand	IBM PC Server
	Product Family	Netfinity 5500 M20
	Machine Type	8662
	Model	ALL
	TypeModel
	Retain Tip (if applicable)	H166166
	Reverse Doclinks and Admin Purposes	Date last altered: A99/03/24