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Service Hints & Tips

Document ID: MIGR-488PPV

This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose.

IBM IntelliStation E Pro (Type 6893) - ECA023 - 161 POST error

Applicable to: World-Wide

Device: D/T6893 Service code: 33
ECA number: ECA023 Parts source: MECH
EC number: EC000000 Publish flag: R
Mandatory: N Hit count: UHC00006
Automatic shipment: N Success count: USC0000
Availability date: 99/05 Publication code: PC50
Plant of control: 23 Date created: O99/05/12
Tip key: Date last altered: A99/05/20
Owning B.U.: USA
PURPOSE:
The purpose of this ECA is to provide a replacement system board for IBM IntelliStation E Pro systems which exhibit 161 POST (Power On Self Test) errors after being temporarily disconnected from an AC power source.

A 161 POST error indicates that either a Date/Time error has occurred or the CMOS battery is defective.

This is NOT a mandatory ECA.
This ECA is scheduled to be withdrawn May 10, 2000
To order this ECA, contact your IBM Branch Office, Central Response Office or Designated Country ECA Coordinator.

FEATURES:
Type, Machines Affected
Model, With and/or Feature/Device B/M to be Service System
Stage B/M Description Installed Hours Hours
6893 B/M0000000 6893 B/M0000000 00.8 00.2
ALL MODELS
PHYSICAL CHECK:
A system qualifies for this ECA when all of the following conditions are met:

1. The system is an IBM IntelliStation E Pro PWS - M/T6893
2. The system displays POST (Power On System Test) error 161 (Bad CMOS Battery) after the system has lost AC power or after turning the system on with a power strip, switch box or surge suppressor . Systems that are routinely powered off/on using the systems built-in power button will not exhibit this problem.
3. The system board has P/N61H1034 or P/N20L0938 etched in the front right of the system board next to the IBM Copyright information.

PREREQUISITES:
NONE

COMPANION:
NONE

CONCURRENT:
NONE

DETAIL:
Refer to the HMM section for instructions on replacing the system board.
The following steps need to be added to the procedure currently used to replace a system board:

1. Servicer should save the customer's configuration if possible or ask the customer if he has saved the configuration.
2. The servicer should Flash the system's latest BIOS or match the BIOS level currently in use by the customer. If the customer requires a BIOS level lower than the latest level, then it is the customer's responsibility to provide the correct BIOS level.
3. During the Flash when the servicer is asked if the machine type and serial number information needs updating, the answer is YES. The servicer should then manually enter this information for the system to function properly. There are system functions which rely on this VPD information being being correct.

The latest BIOS level for the IntelliStation E Pro 6893 is available by clicking the following link:

NOTES:
This ECA is "AS REQUIRED".
This ECA is scheduled to be withdrawn June 30, 2004.
The only part number which can be ordered for this ECA is FRU P/N11L1622 or FRU P/N61H2347.

PARTS DISPOSITION:
The removed parts are the property of IBM and should be returned as per your country guidelines and
local branch office procedures.
USA:
IBM PSS/TSS CE's should record all time and parts to Service Code 33, ECA023, Other Office 990.
Travel Time = 0.8Hrs.
USA Business Partners: Warranty claims for ECA Reimbursement should be submitted via ECLAIM using Type Service 0E.
EMEA:
IBM PSS CE's should record all time and parts to Service Code 33, ECA023, (M/T6893) Other Office 990.
Travel Time = 0.8Hrs.
EMEA Business Partners: Refer to Warranty Claim System; Use Emergency Claim 5 (ECA) and enter into CPPS: ECA Number 023 Machine Type 6893

SAS KEYWORDS:
PSYPCCDSERVICER ONLY
SYSTEMBOARDMOTHERBOARDPLANARBATTERY
D/T6893 INTELLISTATION PWS PWSBRD
H166539

	Search Keywords
	Document Category	ECA, Error Messages, Retain
	Date Created	25-05-99
	Last Updated	25-05-99
	Revision Date	26-05-2000
	Brand	IBM IntelliStation
	Product Family	E Pro
	Machine Type	6893
	Model	All
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes