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Service Hints & Tips

Document ID: MCGN-46VPHM

Servers - Hangs on Windows NT 4.0 and Terminal Server 4.0

Applicable to: World-Wide

Source: RETAIN tip H166162

Abstract: Hangs on Windows NT 4.0 and Terminal Server 4.0

Symptom:

• Black screen with Windows NT Server 4.0 and the IBM S3 video driver.

Note: If system encounters a blue screen problem, the S3 video driver hangs before the text based blue screen is displayed.

• Black screen during the login process with Windows NT Terminal Server 4.0 and the IBM S3 video driver.

Problem isolation aids:
The system is any of the following IBM servers:

• a Netfinity 7000-M10 server, Type 8680, any model.
• a Netfinity 7000 server, Type 8651, any model.
• a Netfinity 5500-M20 server, Type 8662, any model.
• a Netfinity 5500-M10 server, Type 8661, any model.
• a Netfinity 5500 server, Type 8660, any model.
• a Netfinity 5000 server, Type 8659, any model.

The system is configured with one of the following:

• Windows NT server 4.0
• Windows NT Terminal server 4.0
  (Note: These are affected with or without any service pack applied.)

The S3 Video Device Driver for the On-board Video Adapter is affected.

Fix:

• This behavior is fixed in version 3.24.16 of the video driver.
• The target date for the release is scheduled for April 1999.
• It will be available from the following URL: http://www.pc.ibm.com/searchfiles.html Search on 'S3 video'.

Workaround:
Use the standard VGA driver that ships with Windows NT or Windows Terminal Server.

Trademarks:
Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries.

Other company, product and service names may be the trademarks or service marks of others.

SAS keywords:
PSY2, NETFINITY, VIDEO, UNCLASSIFIED, 7000-M10, D/T8680, 7000, D/T8651, 5500-M20, D/T8662, 5500-M10, D/T8661, 5500, D/T8660, 5000, D/T8659, S3, NT, BLACK, BLUE, HANG, TERMINAL

	Search Keywords
	Document Category	Windows NT, Lock-up/Hang, Retain
	Date Created	12-04-99
	Last Updated	12-04-99
	Revision Date
	Brand	IBM PC Server
	Product Family	Netfinity 5000, Netfinity 5500, Netfinity 5500 M10, Netfinity 5500 M20, Netfinity 7000, Netfinity 7000 M10
	Machine Type	8659, 8660, 8661, 8662, 8651, 8680
	Model
	TypeModel
	Retain Tip (if applicable)	H166162
	Reverse Doclinks and Admin Purposes	Date last altered: A99/03/26