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Service Hints & Tips |
Document ID: DJON-3FWNL4 |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
Aptiva - 2161, 2162 Technical Limitations
Applicable to: United States
1) First Boot Errors
Installing printer driver during first boot causes a general protection fault
Fee or Free?
Description: Installing the HP660c printer driver during first boot causes a general protection fault.
Steps to Recreate:
1. During first boot, install HP 660C printer driver.
2. Choose skip testing the printer connection.
The following error appears:
"Hpvsetup caused a general protection fault in module DDEML.DLL at 0002:00003277"
Workaround: Install the printer driver after first boot. This will also happen on HP 600 drivers.
If the printer was installed during first boot, delete the printer driver and reinstall using Add New Printers:
To install the drivers after first boot:
1. Double-click on My Computer.
2. Double-click on Printers.
3. Double-click on Add New Printers.
4. Follow the instructions on the screen.
Systems Affected: 2159-S80, S90; 2162; 2161
"cannot load C:\windows\cwaudio.bin,...." rebooting
Fee or Free?
Description: Reboot to DOS mode, screen shows "cannot load C:\windows\cwaudio.bin, using default firmware download". Just rebooting the machine shows the same message.
Workaround: This is an informational message. The wording will be changed on next release (mid '97.)
Systems Affected: 2162; 2161
2) AOL
Cannot uninstall AOL 2.5; not in Add/Remove or Aptiva Installer
Fee or Free? Free (Aptiva Specific Issue)
Description: AOL 2.5 not present in Add/Remove or Aptiva Installer after it is set up/installed; therefore, there is no way to uninstall it. AOL is part of Windows 95.
Workaround:
Systems Effected: 2162; 2161
3) ATI Rage II
Changing color depth without rebooting hoses several applications
Fee or Free? Fee (Industry Wide Issue)
Description: When trying to invoke a color depth change, Windows 95 prompts that problems exist and require a reboot.
Below are related defects:
Get Windows protection error when changing color depth.
Lotus fails to adjust to color depth change.
Changing color depth without restarting causes RC blue buttons.
Application crashes after dynamic color depth change.
Scroll bars disappears in CompuServe.
Workaround: Reboot the system after changing the color depth.
Systems Affected: 2159-S80, S90; 2162; 2161
G200 DDC Not Working Well When Monitor Off
Fee or Free?
Description: When booting up with the G200 monitor turned off, the drivers do not recognize the monitor; the "Adjustments" tab says "Unknown Monitor." On other monitors, a reboot will fix the problem. However, the only way to fix this on a G200 is to remove the Display adaper from the system Device Manager and reboot.
Workaround: Manually setup refresh rate in all resolutions. Also need to leave the monitor on and have it power down, (DPMS monitor).
Systems Affected: 2159 non-MMx; 2159-S80, S90; 2162; 2161
Video refresh reset after Resume
Fee or Free?
Description: The video refresh rate will be reset without user intervention or approval on a suspend/resume. This will lead to a scrambled screen in some instances with a non-DDC monitor.
Use an 8515 monitor. (Possibly other non-DDC monitors as well.) Set the following: 640X480 resolution, 1152X864 virtual desktop, 16-bit color depth. The machine will ask for approval after the change is made.
Perform a suspend and resume. The refresh rate will be reset without user intervention/approval. The screen is scrambled.
Workaround: A warm boot and safe mode start must be performed to correct the problem. Change the resolution.
Systems Affected: 2159-S80, S90; 2162; 2161
4) AudioStation
3D sound is cut off while recording
Fee or Free? Free
Description: 3D sound is cut off while recording. For example, record a CD track to a wav file, the 3D effect cuts off while recording then back on when stopped. If recording in stereo, the 3D effect is captured, though not heard, in the process.
Workaround: Record in stereo to hear the effects after the recording.
Systems Affected: 2162; 2161
Windows 95 Volume Control does not stay on Taskbar
Fee or Free? Free (Aptiva Specific Issue)
Description: After adding the Windows 95 volume control to the task bar and rebooting, the volume control disappears.
Steps to replicate problem:
1. Go to Control Panel.
2. Double-click on Multimedia.
3. Check "Show the volume control on the taskbar."
4. Click apply or ok.
5. Reboot. The volume control disappears.
Workaround: Use the AudioStation volume control.
Systems Affected: 2162; 2161
Mute state is not correct using Computer Remote Control
Fee or Free? Fee (Industry Wide Issue)
Description:
Execute AudioStation.
Toggle off CD Player.
Mute main volume with Mute button from Computer Remote Control.
Mute CD Player volume control with mouse.
Press Mute button on Remote a couple of times.
The Main Volume mute toggles on and off and does not affect the mute state of CD volume control.
With Audio Station open, Audio Mixer Open, CD Player Open, and no volume controls muted:
Press mute on Remote.
Main Volume control as well as CD Volume control gets muted.
As before with CD Player closed, pressing the Mute button on remote did not affect mute state of CD Player volume control.
Using mouse, put main volume control in normal state, not muted.
Pressing Mute button on remote will alternate the mute state between CD Player and Main Volume.
Workaround: Understand how the buttons work.
Systems Affected: 2162; 2161
Midi player records by clicking the record button twice. Wav player records by clicking the record button once and the play button once.
Fee or Free?
Description: Click the record button twice on MIDI player.
RESULTS:
The midi player kicks off into record mode and starts recording. Clicking the record button twice on WAV player will not kick off the record mode of WAV player.
Workaround: Understand the differences.
Systems Affected: 2162; 2161
AudioStation won't play wav while IC Phone connected nor vice versa
Fee or Free?
Description: AudioStation will not play a wav file while IC Phone is active.
To reproduce:
1. Dial up IBM Global Network connection.
2. Go to Aptivaware and start IC Phone.
3. After connection is made, wav files will not play "AudioView BOX - audio player busy" , although CDs and MIDIs will play with no error.
While IC phone is connected, Windows will not play wave files through the media player.
Workaround: There is no workaround. The wav device may only be used by one application at a time. Choose to use one or the other.
Systems Affected: 2162; 2161
5) Battle Beast
Install allowed with insufficient HD space
Fee or Free? Fee (Industry Wide Issue)
Description: The install allows installation although insufficient HD space is available.
Workaround: Check the Hard Drive space available before installing.
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; Flash; 2161
6) Caesar II
Caesar II crashes when insufficient HD space available.
Fee or Free? Free (Aptiva Specific Issue)
Description: Caesar II crashes during installation when insufficient hard drive space is available.
Workaround: Install the game on a partition with more space, or free space on the current partition and install it.
Systems Affected: 2134, 2176; 2159 non-MMx; 2162; 2161
7) CompuServe
Compuserve will not disconnect with RingCentral running in the background
Fee or Free?
Description:
Steps to reproduce:
1. Start RingCentral.
2. Connect using CompuServe 3.0.
3. Exit CompuServe.
4. The dialup connection does not disconnect.
This situation seems to occur only when RingCentral is configured to use SpeechMail. The CompuServe 3 Connection remains open when another application is running that might also utilize the Internet connection.
Workaround: Close RingCentral.
Systems Affected: 2159-S80, S90; 2162; 2161
8) Demo CD
If resolution is 800x600 or higher, the demo exit screens are not properly displayed.
Fee or Free? Free
Description: If resolution is 800x600 or higher, screens are not displayed correctly when entering and leaving Demo. The running demo itself seems fine.
Workaround: The demo is only to run in 640X480, 16-bit colors.
Systems Affected: 2159 non-MMx; 2159-S80, S90; 2162; 2161
Not rebooting to Demo
Fee or Free?
Description: Not rebooting to Demo.
Workaround: Autostart the demo:
1. Reinstall the Demo
or
2. Add c:\aptiva\data\bk.ini file with the following:
[WELCOME]
welcomeroot=true
[STARTUP]
wstartup=3
[DEMO]
path=c:\aptdemo\aptdemo.exe
Systems Affected: 2159-S80, S90; 2162; 2161
Demo not starting
Fee or Free? Free (Aptiva Specific Issue)
Description: When you leave Demo and go to Windows and reboot machine or shutdown/power up, the Demo does not start; it stays on the desktop. Using either timeout option doesn't matter. (The timeout works correctly.)
The wstartup=0.
Workaround: The demo and the Guide use the same flag in bk.ini to run.
1. Edit c:\aptiva\data\bk.ini
2. Change wstartup=0 to wstartup=3
3. Save and exit the file. Next time the demo comes up, it will be correct.
If the Guide is uninstalled, create a new file called c:\aptiva\data\bk.ini and add the following:
[WELCOME]
welcomeroot=true
[STARTUP]
wstartup=3
[DEMO]
path=c:\aptdemo\aptdemo.exe
Also, the Rapid Resume not getting turned back on is a known issue that will be fixed in the February refresh of the demo.
Systems Affected:
9) Aptiva Desktop Customization
Aptiva Desktop Customization icons do not scale with MS Plus! Settings
Fee or Free? Free (Aptiva Specific Issue)
Description: If the icon size is changed, the animated icons don't resize.
Workaround: Turn off the icon animation to have the icon resize.
Systems Affected: 2134, 2176; Stealth
The help icon is different after reinstalling.
Fee or Free? Free (Aptiva Specific Issue)
Description: Help icon changes from a book to a question mark after reinstalling
Workaround: None
Systems Affected: 2159 non-MMx; 2159-S80, S90; 2162; 2161
Nothing happens on start desktop effects.
Fee or Free? Free (Aptiva Specific Issue)
Description: If you click on start desktop effects when they have already been started, it appears that nothing happened.
Workaround: Check in the System Tray for the Desktop Customization Icon, (the icon will have red, yellow, and blue on it). If the icon appears, click on the icon to pull up Desktop Customization. It is already started if the icon is in the System Tray.
Systems Affected: 2159 non-MMx; 2159-S80, S90; 2162; 2161
Reinstalling Aptiva Desktop Customization get read only errors.
Fee or Free? Free (Aptiva Specific Issue)
Description: The installer launches from the diagnostics CD, but the following error occurs: "A read only file c:\program files\ibm\aptdesk\mvsijdll.dll was found while attempting to copy files to the destination location. To overwrite, click yes. Otherwise, click no. If you click yes, you then get the following error, "Severe: general file transfer error: please check your location and try again. Error#:-4 Related file: c:\program files\ibm\aptdesk\mvsijdll.dll". Can only click ok. Program then terminates. If you click no to the first message (don't replace read only file), the same message comes up for the following files:
mvsloadr.exe
mvshldll.dll
mvdzldll.dll
mvdzlexe.exe
Workaround: When reinstalling, click "No" on all files.
Systems Affected: 2159-S80, S90; 2161
10) Home Director
System loses sound with Home Director
Fee or Free?
Description: The system loses system sounds only while Home Director is running.
Workaround: None
Systems Affected: 2162; 2161
11) IBM Global Network, Internet Registration 2.0
IBM Global Network screen will not close.
Fee or Free? Free
Description: Open dialer, but cancel through setup, so no connection established. After clicking on phone, an error appears, "Please enter valid account". Hit OK, and program does not minimize, move, or close.
Steps to recreate problem:
1. Double click on Online Services.
2. Double click on IBM Internet Connection.
3. Go through setup, but cancel before entering an account code.
4. Double click on the phone icon on the IBM Global Network Dialer (Network View) Screen.
5. An error message will pop up, invalid account code.
6. Click on Ok. The IBM Global Network (Network View) screen will not disappear.
Workaround: Press ctrl-alt-del once to display the task list, then select IGN Dialer and click the "End task" button.
Systems Affected: 2162; 2161
12) IBM Online Housecall
IBM AntiVirus hangs on Host computer with Co-session.
Fee or Free?
Description: Running the IBM Antivirus on Host computer while doing co-session, hangs the host as well as remote viewer.
Workaround: You cannot use Antivirus during Co-Session.
Systems Affected: 2159-S80, S90; 2162; 2161
Error Message: "Display Drivers are not Windows95 Compatible"
Fee or Free?
Description: When running Co-session, it adds an entry to the system.ini which causes an error in Mechwarrior2. The error is as follows:
Display Drivers are not Windows95 Compatible.
Workaround: Reboot the machine before playing MechWarrior.
Systems Affected: 2159-S80, S90; 2162; 2161
Cswh.ini has Default modem=IBM Mwave VOD Host.
Fee or Free?
Description: Cswh.ini has Default modem=IBM Mwave VOD Host.
This entry does not affect the operation of Co-Session and will not be changed at this time. Any new version will include the phone book entry for the AT&T Win Modem and any changes will be to that entry.
Workaround: FYI Only.
Systems Affected: 2159-S80, S90; 2162; 2161
Co-Session does not support 32 bit color depth.
Fee or Free?
Description: Co-Session does not support 32-bit color depth.
Workaround: Change the resolution to 640x480x256 before using Online Housecall.
Systems Affected: 2159-S80, S90; 2162; 2161
13) IBM Registration
Cannot preview Screen Savers
Fee or Free?
Description: If using the snowboard screen saver (free gift from registration), not able to preview (full screen) any other screensaver.
To reproduce:
1. After registration, go to the screen savers and preview snowboard.
2. Now try to preview any other other screensaver.
Workaround: Change the screen saver to another screen saver before previewing.
Systems Affected: 2162; 2161
14) IC Phone
"Failure to initialize message" while using IC Phone.
Fee or Free?
Description: IBM IC Phone will not initialize and/or launch while a Video CD is playing. If the Video CD is stopped momentarily, it will then allow you to launch, but if it is playing, you get a "failed to initialize IC phone" message. After you are connected to phone server, you can resume play with the Video CD. But when you connect to another IC phone, you lose the audio from the Video CD.
To Reproduce:
1. Open Active Movie, insert a Video CD, and Start Mpeg
2. Callup and connect to IBM Global Network.
3. Go to AptivaWare and open IBM IC Phone.
4. Immediately you get a "failure to initialize" message.
5. Cancel IC Phone and stop action on the Video CD.
6. Open IBM IC Phone connection again; it will now initialize and return to normal service.
7. Start Video CD up, it will play, pull down the user list and call someone.
8. When you connect to another party, the audio from Video CD kicks off.
Workaround: Stop playing the video and after getting the connection you can continue playing it. Only one program may use wav sound on the sound card at one time. Both of these applications use wav sound. You must choose one or the other.
Systems Affected: 2162; 2161
15) Juno E-Mail Service
Juno does not appear on task bar, creates problems.
Fee or Free?
Description: Launch Juno. Notice that it does not appear on the task bar. Continue with the registration/setup of the application. When you get to the modem setup, select the automatic configuration. While it is going through its five steps, click on the larger Juno window and cancel the installation to exit.
The Juno modem setup will continue in the background, even after the main installation program is no longer running. It eventually gives an error when it thinks it is returning to the program. If you happen to have this modem setup hidden behind a larger, focused application, you seem to get an error from nowhere.
The error reads: Program Error Closing the current program.
If the problem persists, contact the vendor of this program.
Workaround: Close the error.
Systems Affected: 2162; 2161
16) Kai's Power Goo
Trap when running .AVI file created by Goo
Fee or Free? Free
Description: Trap when running .AVI file created by Goo
Viewing the .AVI file created in Full Frame format from the desktop creates a "Rundll32 - Illegal operation error and caused a invalid page fault in Kernal32.dll @ 0157:bff85d56. When shutting down, an error appeared saying "Win95 RPC WMSG Window not responding." After that, you cannot do a shutdown or restart the machine.
Steps to recreate:
1. Create a Goo.
2. Save the goo as an AVI file.
3. Select the file type of Full Frame (Uncompressed).
4. Exit Power Goo.
5. Double click on the .AVI file created above to run it.
The player will come up but then you will get an error (see above).
.
Workaround: Save the file in compressed AVI format.
Systems Affected: 2161
17) Kid's Room
No mouse durring the introduction to Kid's Room.
Fee or Free? Free (Aptiva Specific Issue)
Description: Don't see the mouse until the end of the introduction.
Workaround: Hit the space bar and exit the intro early.
Systems Affected: 2159 non-MMx; 2159-S80, S90; 2162; 2161
Strategy Games of the World gives disk space error in launch.
Fee or Free?
Description: Steps to recreate:
1. Install Strategy Games.
2. Add the game to the Kids Room program list.
3. Bring up Kid's Room.
4. Launch Strategy Games from Kids Room.
5. Receive the following message:
'There is not enough disk space to start the application'.
Workaround: Do not run Strategy Games of the World from Kid's Room. Launch it from the desktop.
Systems Affected: 2159 non-MMx; 2159-S80, S90; 2162; 2161
18) LivePix
LivePix 1.1 Installation Problems: Custom Install, installs a minimum install.
Fee or Free?
Description: Sometimes a custom install installs as a minimum install.
Workaround: Uninstall and custom install again. The problem will not appear twice.
Systems Affected: Stealth II
Orientation program doesn't end with ESC.
Fee or Free?
Description: If the ESC key is pressed at the very beginning of the Orientation program, the Orientation doesn't quit.
Workaround: Press the EXIT icon.
Systems Affected: Stealth II
Tutorial shows function that is not in the software.
Fee or Free?
Description: The orientation program shows samples of distorting and shadowing, which are not available in the SE version of LivePix.
Workaround: The full version includes these features. There is a disclaimer on the CD that states these effects/functions are not available on this version of LivePix.
Systems Affected: Stealth II
Delete key does not work when editing text.
Fee or Free?
Description: Delete key doesn't work when adding key
Workaround: Use backspace key
Systems Affected: Stealth II
Receive "Diskette is full Message" when diskette is empty.
Fee or Free?
Description: This message pops up when it should say something like "Not enough space for file." This message shows up because many of the LivePix project files are bigger than the space availble on a diskette.
Workaround: Save the file to a hard drive.
Systems Affected: Stealth II
Popup after install informs you about required or optional processes.
Fee or Free?
Description: Popup after install informs you about required or optional processes. This message shouldn't be there.
Workaround: Ignore the invalid message.
Systems Affected: Stealth II
19) MechWarrior II
Rapid Resume+Screen Saver kicks in after 1 minute/possible lockup.
Fee or Free? Free (Aptiva Specific Issue)
Description: If a screen or video saver is enabled and it's set to start after 1 minute of inactivity AND rapid resume is enabled, the system will lock during the opening movie if there is no mouse or keyboard activity.
Workaround: Move the mouse and press a key. Set the screen saver to start after at least 2 minutes of inactivity; disable the screen saver; disable rapid resume.
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
Suspend from Jade Falcon Clan Hall screen locks system.
Fee or Free? Free (Aptiva Specific Issue)
Description: If you suspend from the Jade Falcon Clan Hall screen, the system locks. Suspends work fine from all other screens.
Workaround: Don't suspend from this screen.
Systems Affected: 2134, 2176; 2159 non-MMx; 2162; 2161
Rapid Resume from Mission Briefing screen, task bar will obscure the controls at the bottom of the screen (launch, abort).
Fee or Free? Free (Aptiva Specific Issue)
Description: Upon recovering from Rapid Resume, if they were in the Mission Briefing screen, the task bar will now be covering the launch and abort buttons.
Workaround: To recover, close the application and restart. To avoid in future: Set your task bar to be auto-hide prior to Rapid Resume,
Systems Affected: 2134, 2176; 2159 non-MMx; 2162; 2161
Printing online help if you don't have a printer can lock the system.
Fee or Free? Free (Aptiva Specific Issue)
Description: If you try to print the online help and don't have a printer defined, the default device is "Aptiva fax." If you try to send the help file to a fax machine while the game is running, the system will lock when the transmission begins.
Workaround: Don't send a fax during the game.
Systems Affected: 2134, 2176; 2159 non-MMx; 2162; 2161
Opening a movie video, the sound is cut off when game starts and video puzzle is running.
Fee or Free? Fee (Industry Wide Issue)
Description: If you start the MechWarrior while a video puzzle is running, the opening movie video and sound are cut off.
Workaround: Don't run other applications while playing this game (game warns you about this during installation).
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; 2162; 2161
MIDI file will not play.
Fee or Free? Free (Aptiva Specific Issue)
Description: If you enter MechWarrior, then try to play a MIDI file, the MIDI file will not play.
Workaround: The only way to get a MIDI file to play while MechWarrior2 is running is to start the MIDI file before you enter MW2.
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; 2162; 2161
Suspend in game, then can't launch mission.
Fee or Free? Free (Aptiva Specific Issue)
Description: After a suspend with the game running, the taskbar cuts off the menu in Mission Briefing room, making it impossible to accept a new mission.
Workaround: Select New Allegiance from the pull-down, reselect the current clan and mission and the buttons at the bottom will be restored.
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
Suspend/Resume gets message that game already started with auto-insert.
Fee or Free? Fee (Industry Wide Issue)
Description: When you either suspend manually or automatically while playing MechWarrior, upon resuming, an information window comes up that says, "You are already playing MechWarrior." You must click OK then to go ahead, but the game resumes normally. This only occurs if auto-insert is enabled.
Workaround: Turn off auto-insert notification.
Systems Affected: 2159-S80, S90; 2162; 2161
Video pauses (stops/starts) when MW2 launched from Kid's Room.
Fee or Free? Free (Aptiva Specific Issue)
Description: When Mech Warrior2 is launched from KR, the video pauses momentarily every few seconds and the audio seems to be unaffected.
To reproduce:
1. Go into Kid's Room add programs, add MechWarrior 2.
2. Start Kid's Room, then select MechWarrior2 from icon marquee.
3. Sign on and pick any mission.
4. Shortly after mission starts, you will notice the video pauses momentarily, but the audio seems unaffected. While running from kids room, a full install is needed.
After uninstalling and doing a full install, problem still exists when MechWarrior2 is launched from Kid's Room.
Workaround: Launch MechWarrior from the desktop, not from Kid's Room.
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
Mech Warrior 2 very choppy with AOL
Fee or Free? Free (Aptiva Specific Issue)
Description: Mech Warrior plays very choppy when you are also connected to America Online.
1.Start America Online
2.Start Mech Warrior and play a game
This application requires a LOT of resources to run without glitches. First of all, make sure you have a full-blown install.
Workaround: Close other applications while playing the game.
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
Add/remove programs cannot find the installation program.
Fee or Free? Free (Aptiva Specific Issue)
Description: With Autoplay off, when you try to install from the Windows Add/Remove Programs, Mech Warrior 2 cannot find the installation program and wants you to specify it or browse for it. As a side note, Aptiva Installer finds the install program.
MW2 doesn't use the usual install programs, like SETUP.EXE or INSTALL.EXE. It uses _MINST.EXE. The Aptiva Installer knows about this MW2 install program because it's hard-coded. Therefore, since the ADD/REMOVE program can't find the install program, it prompts you to give it one.
Workaround: Give the install program, _MINST.EXE. Or use the Aptiva Installer to install.
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
Page fault opening second instance of NETMECH.
Fee or Free? Free (Aptiva Specific Issue)
Description: Page fault error when starting second instance of Net Mech.
To reproduce:
1. Start Net Mech
2. Enter call sign and press select.
3. Start another instance of Net Mech either by Start Menu or opening CD drive and closing (with Auto insert on).
4. Push select and the following error comes up:
"can't load DirectPlay service c:\windows\SYSTEM\dpserial.dll"
5. Press OK and the following error comes up :
"MECH2 has caused an invalid page fault in module NETMECHW.DLL"
Workaround: Only run one instance of NetMech.
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
20) MS Works 4.0
Uninstall Works does not delete links.
Fee or Free?
Description: Using Aptiva Installer, uninstall Works 4.0. The links for Works 4.0 are still in the Productivity folder, and in the Start, Programs, Productivity, Works 4.0 - link is removed from the Start Menu as a separate item.
When you click on the blank icon, you get an error that says PDLIB32.DLL The link files do not work. However, the MSWorks icon from Start Programs does.
Workaround: Manually delete the links in the Start Menu and Productivity Folder, or reinstall Works.
Systems Affected: 2159-S80, S90; 2162; 2161
21) Pod 1.0
Pod's performance is sluggish when running with animated icons enabled.
Fee or Free? Free (Aptiva Specific Issue)
Description: Pod utilizes about 99% of the processor when running. Given this, Pod does not perform at its best when icons are animated.
Workaround: Disable the animated icons.
Systems Affected: 2159-S80, S90; Stealth II
Mouse clicks has sluggish response.
Fee or Free? Free (Aptiva Specific Issue)
Description: Mouse clicks have a sluggish response. This is related to the animated icons.
Workaround: Disable the animated icons.
Systems Affected: 2159-S80, S90; Stealth II
Inconsistent behavior when using "F1"
Fee or Free? Free (Aptiva Specific Issue)
Description: When using "F1" to access the games help page, sometimes you have to hold down the "F1" key to get the help to stay on the screen.
Workaround: Hold down the "F1" key.
Systems Affected: Stealth MMx
Double cursor in POD when using the default system cursor
Fee or Free?
Description: The following cursor problems exist with POD
1) In the menu screens, two cursors can be seen. One is the system cursor (the arrow), the other is the application cursor (a +).
2) After the race starts, the system cursor is placed at the center of the screen. If you move it off the center, it snaps back to the center.
Workaround: It will be fixed in ATI 16C drivers. This is an Update Connector fix.
Systems Affected: 2159 non-MMx; Stealth MMx
22) QAPlus Diagnostics
PRO report log empty, wrong filename.
Fee or Free? Free (Aptiva Specific Issue)
Description: Start PRO from CD.
At Main Menu, select Reports. All items on list should be selected. Press Enter.
Choose File and press Enter.
In filename, type c:\thom.log and press Enter.
Exit from PRO.
Go look for c:\thom.log. Not found. The only file on C: starting with "thom" is "thom.rpt." This file is empty except for one strange character.
Workaround: Use the default filename for the diagnostics log. Everything is written to c:\diagnost\advanced.log.
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
No "Log Errors Only" menu item.
Fee or Free? Free (Aptiva Specific Issue)
Description: Problems in PRO diag menus and help. The Log Results menu has only two choices: Test Log and Test Log Mode. Help for log mentions a "Log Errors Only" option, but this is not present. When "Test Log Mode" is highlighted, the Enter key will cause an entry on the bottom line of the screen to cycle through "LogAll," "LogFail" and "LogF/S/A." Help doesn't describe this, and there is no way to figure out what these entries mean.
Workaround: None
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
Joystick test has failed.
Fee or Free? Free (Aptiva Specific Issue)
Description: QAplus has Joystick test in the Pointer Device Test. Joystick works correctly during testing, but test result has failed. The following message appears:
************************************************
A Mouse test has failed.
Possible cause:
- Mouse not connected, or wrong type of
mouse connected
- Mouse needs cleaning
- Wrong mouse driver loaded
Press any key to continue.
*************************************************
Workaround: None, the joystick is working properly.
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; Stealth II
Any partition over 2GB will be reported incorrectly.
Fee or Free?
Description: Any partition over 2GB will be reported incorrectly.
Workaround: The help file has been modified.
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
23) RingCentral
Pure Speech "stutters" when giving prompt when system used.
Fee or Free?
Description: When calling into RingCentral using Voice for Remote control and, at the same time, applications are being open and/or closed, occasionly get "stuttering." That is, the prompt heard over the phone lines and speakers sounds something like "Would you like to leave a me-e-e-e-esssage?" After the "stutter," it recovers. The stutter usually lasts less than a second, two seconds at most.
Steps to reproduce:
1. Choose "Use Voice for Remote Control" (Menu => Options => Answering =>Use Voice for Remote Control.)
2. Call into RingCentral and log in instead of leaving a message. (It does happen sometimes when someone is leaving a message but in order to reliably reproduce, it is necessary to log in.) Do this by saying "No" or "Log in" when asked "Do you want to leave a message?"
3. At the main menu say "Help." (Continue to do this whenever a voice prompt is given so that you can recreate.)
4. While the voice prompt is given, do things like open and close Notepad, Wordpad, and Paint.
Workaround: This is the only place that it will happen.
Systems Affected: 2159-S80, S90; 2162; 2161
If a partial file transfer occurs, pressing play on EXE may GPF.
Fee or Free?
Description: If a file transfer to RingCentral BBS occurs and is not completed, an invalid EXE file will be listed in the New messages. If you press play to play new messages, a GPF may occur because there was an attempt to launch an EXE that is not complete. If you have the Message pad open and the message selected, pressing play will give a message "Unable to play this message."
The occassional GPFs seem consistent with launching the files from Windows Explorer. Using Windows Explorer to launch the files contained in C:\RC500\DATA either gives a message "Error: The C:\rc500\data\[filename] file appears to be corrupt. Reinstall the file and then try again" or results in a similar GPF.
Workaround: Transfer the file again. This may occur on any RingCentral product.
Systems Affected: 2159 non-MMx; 2162; 2161
Reinstalling RingCentral has choice of Productivity and leaves Aptiva Communications empty.
Fee or Free?
Description: Reinstalling RingCentral has choice of Productivity and leaves Aptiva Communications empty. Also adds icon to desktop. Typed in Aptiva Communications and it created new folder in Programs, leaving the original empty. (done from Aptiva Installer)
There is no way for the program to install into a second level folder. That is, you cannot choose to have it installed under Aptiva Communications under the Aptiva Productivity folder. The program gives prompts for the folder to place it in based only on first level folders.
Workaround: Type Aptiva Communications to create a new folder.
Systems Affected: 2159 non-MMx; 2159-S80, S90; 2162; 2161
Remote Phone Messages button doesn't work when fax viewer up.
Fee or Free? Free (Aptiva Specific Issue)
Description: RingCentral does not play messages when Phone Messages remote button is pushed if fax viewer is up.
Steps to reproduce:
1. Make sure Ring Central has messages in the New mailbox.
2. Bring up fax viewer.
3. Push the Phone Messages button.
Workaround: Close fax viewer before listening to messages.
Systems Affected: 2162; 2161
Video Options tab does not show proper values when call online.
Fee or Free? Free (Aptiva Specific Issue)
Description: If you have an audio or video call in progress, the Video option tab in RingCentral does not show the correct values. That is the Voice call first, Video call first, and Video call first once only options are not selectable. The other three options are selectable but do not show their proper values.
Steps to reproduce
1. Initiate an audio or video call.
2. Menu => Options => Video
Workaround: There is no workaround. This does not affect the performance of the machine.
Systems Affected: 2162; 2161
Incoming fax does not show person's name if in address book.
Fee or Free? Free (Aptiva Specific Issue)
Description: In RingZero v3.01.77iv, a caller's first and last name do not show up in the "From:" field in the Fax panel if you set up the Phonebook entry with their information. This information does show up correctly in the RingCentral's main LCD panel.
Steps to Reproduce using CallerID line or Teltone box:
1. Add a Dialing Entry with the person's first and last name as well as Fax and Home phone.
2. Send a fax from the extension set up in the PhoneBook.
Workaround: Add the name manually.
Systems Affected: 2162; 2161
Ring Central Setup refers to MS Exchange not Windows Messaging.
Fee or Free? Free (Aptiva Specific Issue)
Description: RingCentral states to use Microsoft Exchange for the e-mail provider. MS no longer calls it MicroSoft Exchange, it is Windows Messaging. The Ring Central Message needs to be consistent with the words used by Microsoft. Ring Central Help also needs to be updated.
Steps to Problem: Setup call central
1. Open RingCentral.
2. Go through the setup Wizard.
3. Go to Control Panel, Add/Remove programs.
4. Choose Windows Setup. Try to find MS Exchange.
Workaround: If you need to set up e-mail, please go to the Inbox.
Systems Affected: 2162; 2161
Cannot receive fax in RingCentral.
Fee or Free? Free (Aptiva Specific Issue)
Description: Open Ring Central and CD player, then log onto and exit CompuServe. A page fault occurs on cw3dsnd after receiving a fax. The GPF doesn't seem to affect any thing else (sound keeps playing). The main factor seems to be having been logged into CS ( CDplayer + Ring central = ok).
1. Play a CD and minimize it.
2. Bring up Ring Central and minimize it.
3. Bring up Compuserve and then disconnect.
4. Try to receive a fax.
5. Ring Central plays no greeting and hangs up.
Workaround: Close CompuServe before receiving a fax.
Systems Affected: 2162; 2161
24) SmartSuite '96
Approach: Register not usable/ not displayed correctly.
Fee or Free? Free (Aptiva Specific Issue)
Description: When Opening the Register.mpr file, a blank window is open and the scroll bar keeps going up and down.
The Register.mpr file is an example file, and you could use it as a template for custom app.
Steps to recreate:
- On the Lotus Smart center, click on the Lotus button
- Select Cabinet Properties
- Check the box "Reserve minimum space for cabinet"
- Open Approach
- Open File Register.mpr
- Click on "Enter New Customer"
- A screen comes up thatt looks like it's scrolling.
Workaround: Unselect the "Reserve minimum space for cabinet" option. Reopen the file.
Note: Once the problem is on the screen, you cannot end the App; to recover, you must either warm boot, or end the Application by pressing Ctrl-Alt-Delete, selecting the Approach, and clicking on the "End task" button.
Systems Affected: 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
Lotus 1-2-3 does not save long files.
Fee or Free? Free (Aptiva Specific Issue)
Description: Lotus 1-2-3 does not save long files. This is a 16-bit application. SmartSuite 97 will support long file names.
Workaround: Only use 8.3 file names with Lotus SmartSuite '96.
Systems Affected: 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
No audio using Lotus SmartSuite dialer.
Fee or Free? Fee (Industry Wide Issue)
Description: No audio is transmitted by Lotus SmartSuite phone dialer; the dialer calls correctly, but no audio can be heard on the called phone, and no audio from the called phone can be heard at the computer. The computer microphone can be heard on the system speakers. Lotus Dialer uses the Windows 95 Dialer. The Windows 95 dialer is a dialer, not a speaker phone-capable application. It's intended use is to dial a phone number but it does not handle a speaker phone connection.
The correct way to use it is as follows
1. Start => Programs => Accesories => Phone Dialer
2. Type in the phone number that you want to dial and click dial.
3. When the other party picks up (you can hear them but they can't hear you), pick up a handset, either connected to the modem or another phone outlet, and then click "Hang up."
Workaround: Use another application, like RingCentral or Communication Center, to dial out.
Systems Affected: 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
Error installing SmartSuite while running other apps
Fee or Free? Free (Aptiva Specific Issue)
Description: While installing SmartSuite96 on the e: partition with seven applications running--IBM AV, Ring Central, MSWorks, .WAV file player and Solitaire--the Lotus dialog box progress indicator was on the screen at 77%, showing file c:\windows\system\mfcoleui.dll, when another dialog box came up saying:
A GENERAL ERROR OCCURED WHILE TRYING TO DECOMPRESS FILES FROM G:\SUITE96\LOTUS030.DSK.
Clicking OK brought up another box saying INSTALLATION DID NOT COMPLETE. Clicking OK again exited Lotus install application back to the Aptiva Installer.
Steps to Recreate:
Using the Aptiva Installer, choose the first icon to install, Lotus 123, Release 5. Install on the e: partition and choose defaults. Run other applications while Lotus installs in the background. Lotus Install program tells you that other applications running while installing may cause the installation process to fail.
In this case, the file c:\windows\system\mfcoleui.dll is a Microsoft FUndation Class file (DLL) that has some functions with OLE objects. This file could be used by any program that calls any of the functions in this DLL; if that program is running while Lotus Smart Suite is installing, when the installation process tries to replace this file, it gets an Access denied or Sharing violation return, and the process terminates.
Workaround: Close all applications before installing Lotus SmartSuite.
Systems Affected: 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
Cannot import .TIF files to Word Pro document
Fee or Free? Fee (Industry Wide Issue)
Note: This problem is fee to provide help in walking through the workaround.
Description: Cannot import a fax (*.TIF) from Ring Central to Word Pro, it says it is an "Invalid Picture", it has no trouble with bmp's...etc.
Steps to Recreate:
1. Send a fax to Ring Central.
2. Open an existing or new document in Word Pro.
3. Click on file>Import picture.
4. Browse through RC500 dir. and find a fax (*.TIF).
5. The preview box in Import dialog shows a blank with "invalid pic" error reading the graphic.
Workaround: If you need to put the fax file in a WordPro document, you can open it in Freelance Graphics, save it there as a TIF file again and then open it in WordPro. Another option is to open it in Paint, save it as a BMP file and open it in WordPro as a BMP.
Systems Affected: 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
File mismatch when uninstalling Lotus SmartSuite.
Fee or Free?
Description: Steps to Recreate Problem:
Using Aptiva Installer to remove SmartSuite96 from the second partition, a box appears that says:
THE VERSION OF THE FOLLOWING FILE DOES NOT MATCH THE VERSION INSTALLED E:\LOTUS\SMASTERS\APPROACH\SURFNET.MP R (DATED: 02/02/96 BUT ORIGINAL DATE 02/02/95).
Clicking Remove makes it appear to complete, though the icon still remains in Show Installed Programs in the installer.
This will be corrected in SmartSuite 97.
Workaround: Ignore the icons in the Installer.
Cancel choice and shows "deleting records" message anyway.
Fee or Free?
Description:
Approach:
Select "Amortize.apr" and then "Loan Amortization Screen".
Click "delete amortization schedule" (gray button) and then CANCEL when the confirmation message comes up.
A message comes up saying "deleting records," although you cancelled. It does not appear to really be deleting them.
You cannot make this message box go away, even by selecting other choices.
Workaround: No known workaround.
Systems Affected: 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
Page of French in Freelance
Fee or Free?
Description: In Freelance, click IT-Strategy, OK, OK. The tab at top that says "page layouts" is in FRENCH.
Workaround: No workaround.
Systems Affected: 2159 non-MMx; 2159-S80, S90; Flash; 2162; 2161
25) Strategy Games of the World
Volume controls within the game do not work
Fee or Free?
Description: Strategy Game has its own volume control. This control is not functional due to the addition of the modem wave device with the MWave and Lucent modems. The volume of the game can still be controlled via the speakers and/or the system volume control.
Workaround: Use the system volume control.
Systems Affected: 2161
26) TriplePlay Plus!
No uninstall
Fee or Free? Free (Aptiva Specific Issue)
Description:
Uninstall: This program does not have an uninstall program. If you try to uninstall it from the Aptiva Installer, you will get the message, "Cannot find an Uninstall program for TPP Language Sampler." If you know the name of the uninstall program, click the OK button. In the next window, select the Uninstall program, then click the Uninstall button.
Workaround: To uninstall, delete the destination directory and start->programs->language->TPP Language Sampler entry on the Start menu.
Systems Affected: 2134, 2176; 2159 non-MMx; Son of Stealth
No autoplay
Fee or Free? Free (Aptiva Specific Issue)
Description: This application is not autoplay enabled.
Workaround:
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; 2161
Auto-suspend will not happen in speech recognition mode
Fee or Free? Free (Aptiva Specific Issue)
Description: If in speech reco. mode, the system will not auto-suspend.
Workaround: If you want the system to auto-suspend, close the application or choose a non-speech reco. mode (aural, reading)
Systems Affected: 2134, 2176; 2159 non-MMx; Son of Stealth
"X" to close application not recognized until cursor enters the application window
Fee or Free? Free (Aptiva Specific Issue)
Description: If you click on the "X" in the upper right to close the application, the application will not close until the cursor is brought within the bounds of the window.
Workaround: Use the EXIT button to close the application.
Systems Affected: 2134, 2176; 2159 non-MMx; 2161
Must stop application before exiting: Error 31002: displays while rebooting the system while the application is running
Fee or Free? Free (Aptiva Specific Issue)
Description: If you try to reboot the system while the application is running, you will get a message, "Must stop application before exiting. Error 31002." This message is generated by IconAuthor (the tool used to create the demo). The application is given focus when this occurs--the TriplePlay application should be closed.
Workaround: Close the application before rebooting.
Systems Affected: 2134, 2176; 2159 non-MMx; Son of Stealth
GPF or system lockup while the application is in speech recognition mode and you try to use the phone
Fee or Free? Free (Aptiva Specific Issue)
Description: If you are in speech recognition mode and a phone call comes in, and you switch to the phone application to answer the call, the microphone correctly switches to the phone call; however, when you return to TriplePlay Plus, the system will either lock up or get a GPF. This is because our current telephony application prevents the status of the microphone from being correctly reported (i.e., TriplePlay Plus thinks the mic channel is open, but it's not).
Workaround: Close this application before using the microphone for other tasks.
Systems Affected: 2134, 2176; 2159 non-MMx; Son of Stealth
Problems changing screen resolution with Tripleplay+ up
Fee or Free?
Description: If you change the screen resolution from 640x480 to 800x600 or 1024x768, TPP will not allow clicking outside its window until TPP is restarted. If you go to 1024, there will also be a black square at the bottom right of the screen.
Workaround: This application was designed to be closed prior to resolution changes. This also happens with Battle Beast, Tuneland, Great Word Adventure, and Dr. Brain.
Systems Affected: 2134, 2176; 2159 non-MMx; Stealth MMx
TPP order form in insert mode only
Fee or Free? Free
Description: Install Triple Play Plus (either no install or 10 MB install). From the Start menu, go to Programs, the Language folder, and pull up the Order form. You should see a Notepad screen with the order form displayed. The problem is that the order form appears to be in insert mode only. (i.e., the fields scroll to the right as you type in your information.)
Workaround: None
Systems Affected: 2161, 2162
27) Ultimate Human Body 2.0
Body2 task sometimes left running after application is stopped
Fee or Free? Fee (Industry Wide Issue)
Description: When exiting the Ultimate Human Body, occasionally a "body2" task is left running, although there is no entry in the task bar or visible window associated with the task. If you try to restart the application, the application thinks it's already running (because of the other body2 instance) and will not start. You will see no error messages--the application just won't launch.
Workaround:
1. Press Ctrl-Alt-Del and stop the body2 task
or
2. Restart Windows.
Systems Affected: 2159-S80, S90; 2161
Retry button on "CD Missing" message box doesn't work
Fee or Free? Fee (Industry Wide Issue)
Description: If you start the application without the CD, you get a message box prompting for the CD, with Abort and Retry buttons. If you press Retry, the application quits instead of continuing to launch.
Workaround: Relaunch the application
Systems Affected: 2159-S80, S90; 2161
Removing CD during play causes the system to stop
Fee or Free? Fee (Industry Wide Issue)
Description: If you remove the CD during play, you will see the "blue screen" stating that there is no CD in the CD drive. When you put the CD back in, the screen is blank and you can't do anything. You must power off to recover.
Workaround: Don't remove the CD during play.
Systems Affected: 2159-S80, S90; 2161
Quiz screen sometimes goes blank during the quiz.
Fee or Free? Fee (Industry Wide Issue)
Description: Sometimes when you take the Body Quiz Challenge, the screen goes blank in the middle. To recover, restart the quiz.
Workaround: Restart the quiz.
Systems Affected: 2159-S80, S90; 2161
Opening video is "jerky" when Desktop Customization is running
Fee or Free? Fee (Industry Wide Issue)
Description: If there is much of anything running on the system when you launch the Desktop Customization application, the opening video will be a little "jerky" because frames are dropped. This is a system resource problem. You can see the same behavior if you launch the application with Desktop Customization turned off but with several other applications running.
Workaround: Close down all other applications, including Desktop Customization, prior to launching the application.
Systems Affected: 2159-S80, S90; 2161
Sound cuts in and out when changing screens in 3D Scanner
Fee or Free? Fee (Industry Wide Issue)
Description: When you move around in the 3D scanner, the ambient sounds pause and restart each time a new section is entered. Turn off ambient sounds to avoid this behavior.
Workaround: None (except for turning off ambient sounds)
Systems Affected: 2159-S80, S90; 2161
Can't play .wav files outside application while application is running if ambient sounds are turned off
Fee or Free? Fee (Industry Wide Issue)
Description: If you turn off ambient sounds and then try to play a .wav file elsewhere on the system while UHB is running, a message that the device is in use by another program is displayed.
Workaround: Play .wav files when UHB is not running
Systems Affected: 2159-S80, S90; 2161
Task bar remains after return from suspend
Fee or Free? Fee (Industry Wide Issue)
Description: After returning from Rapid Resume, the task bar will appear at the bottom of the application (even if you have the autohide setting for the task bar). If you then remove the task bar, you will see through to the desktop in the area where the task bar had been. This is due to a bug in W95 APM kernel and it happens in a lot of applications. No application controls are truncated but you must restart the application to restore the screen.
Workaround: Restart the application.
Systems Affected: 2159-S80, S90; 2161
Video artifacts in system scanner if using a 16-bit theme
Fee or Free? Fee (Industry Wide Issue)
Description: In the systems scanner, when you've got a 16-bit theme running, sometimes when you expand and contract the hot spots, some lines remain after the expansion/contraction on the edge of the window.
Workaround: Switch to a different section to refresh the screen.
Systems Affected: 2159-S80, S90; 2161
Ultimate Human Body will not run in full-screen mode if resolution is greater than 640x480
Fee or Free? Fee (Industry Wide Issue)
Description: UHB only runs in 640x480 resolution. If your system is set to a higher resolution, it runs in a window. When you run in 640x480, the application runs full-screen.
Workaround:
Systems Affected: 2159-S80, S90; 2161
28) Update Connector
Suspend stops Update Connector
Fee or Free? Free (Aptiva Specific Issue)
Description: UC doesn't recover well from a Suspend--there is an inter-process communication link between Java and Visual C++ that isn't restored.
Workaround: Don't Suspend. Auto-suspend using default settings shouldn't be a problem due to a lot of modem activity.
Systems Affected: 2159 non-MMx; 2159-S80, S90; 2162; 2161
Fixes that are not uninstallable, appear to be uninstallable
Fee or Free? Free (Aptiva Specific Issue)
Description: Example: BIOS fix. Shows up after install in the list of uninstallable fixes. If you try to uninstall it, the message "fix cannot be uninstalled" is displayed. Then, the message "fix has been uninstalled" is displayed, even though it has not been uninstalled.
Workaround: None
Systems Affected: Stealth
User already connected, Dialer starts and fails
Fee or Free? Free (Aptiva Specific Issue)
Description: When Update Connector starts, if you are already connected via modem, that connection is tested (TCP/IP "ping"). If the connection will not work for Update Connector, the Dialer for IGN access starts and fails (i.e., instead of putting a message up telling you to disconnect before Update Connector can run).
Workaround: Disconnect and restart Update Connector.
Systems Affected: Stealth
29) VideoSaver
While using MPEG puzzle, videosaver shows only promo
Fee or Free? Free (Aptiva Specific Issue)
Description: The problem was resolved to not allow videosaver to attempt to suspend during times when other MPEG applications are using the MPEG device. The technical limitation now is that videosaver will not start the screen saver while other MPEG applications are running.
Workaround: None
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; 2161
30) Voice Applications
Voice SS/Page Setup commands inconsistent
Fee or Free? Free (Aptiva Specific Issue)
Description: Using Voice Spreadsheet, in Page Setup\, Size & Orientation Tab\Size, there is an additional option of "legal" size that has not existed previously. This is causing the following voice command inconsistencies:
- Saying "letter" chooses Legal 3.4x14"
- Saying "legal" chooses A4 210x297 mm
- Saying "A4" is not recognized
Also, you must say "B5" to choose B4 257x364 mm; "B5" was not an option on either MMX.
Workaround:
Systems Affected: 2162; 2161
Voice Spreadsheet commands that don't work correctly
Fee or Free? Free (Aptiva Specific Issue)
Description: The following commands within Voice Spreadsheet do not work correctly:
When working with a chart in the Format menu:
- Saying "Chart Type..." is recognized but does nothing
- Saying "Horizontal Axis" brings up the Help menu
- Saying "Vertical Axis" brings up the View menu
- Saying "Two Vertical Axes" brings up the Tools menu
- Saying "Mixed Line and Bar" is recognized but does nothing
On the "What Can I Say" window:
- "Collapse/Expand , Size & Orientation" is not recognized
When working with a database, in the Record menu:
- Saying "Insert Field" is recognized but does nothing, although saying "Before" or "After" brings up the correct "Insert Field" dialog box
- Saying "Delete Field" brings up Edit\Undo
- To recognize "Record Menu" or "Hide Record", you must say "REE-CORD" (e.g., Record the song on tape)
Workaround:
Systems Affected: 2159-S80, S90; 2162; 2161
31) WallStreet Money
WSM Help cannot create Search, "unable to display the Find tab (177)"
Fee or Free?
Description:
Steps to Recreate:
1. Open Wall St. Money.
2. Press F1, or go to Library to start Help.
3. Click on Wall St. Money Help icon.
4. Click on Search.
5. The Find Setup Wizard comes up--click Next, then Finish.
6. Windows Help error box displays "unable to display the Find tab (177)"
Workaround: There is no workaround for the Search function. Please use the other help functions.
Systems Affected: 2159-S80, S90; 2162; 2161
32) Windows 95
Large fonts cause problems with IGN, Aptiva Guide, RingCentral, and other applications
Fee or Free?
Description: Large fonts cause problems with IGN, Aptiva Guide, RingCentral, and other applications. The problems could be seen as text running off of the screen or the application.
Workaround: Use small fonts.
To change to small fonts:
1. Right-click on the Desktop.
2. Click on the Settings Tab.
3. Choose Small Fonts from the Drop Down Menu in the lower left corner.
Systems Affected: 2159 non-MMx; 2159-S80, S90; 2162; 2161
Second volume control is present on task bar after driver install
Fee or Free?
Description: Uninstall all sound card drivers from Device Manager in System Properties. Shutdown and restart computer. A second audio icon is present on the task bar.
Workaround: Remove one of the icons.
Systems Affected: 2159-S80, S90; 2162; 2161
33) World's Greatest Monuments
Problem with two Videos
Fee or Free? Free (Aptiva Specific Issue)
Description: Two of the videos display a pink stripe for about a 1/2 second during the video. On non-Aptivas, the problem is less noticable.
Workaround: It doesn't affect the functionallity of the application.
Systems Affected: 2134, 2176; 2159 non-MMx; 2159-S80, S90; 2161
Bus Tour videos play back "jerky"
Fee or Free? Free (Aptiva Specific Issue)
Description: When playing any bus tour video, the video seems to be very jerky. The most likely explanation for the jumpy video is that the MCI application is polling in its message loop. This kind of performance hit will occur to any 32-bit application that is running concurrently with a 16-bit application that polls within its message loop.
Workaround: There is no workaround for this problem.
Systems Affected: 2162; 2161
After suspending, movies become grainy or coarse
Fee or Free?
Description: When you suspend during any of the movies and then return, after the Rapid Resume screen comes on, the movie becomes very grainy or coarse. (Running in 640x480 with 256 colors.)
The next video that is played is correct. This is true even if you're playing a video tour (sequence of videos). This does not occur when the videos are played through the Active Movie player, only when played through Monuments.
Workaround: Close the video and start it again.
Systems Affected: 2162; 2161
352x240 MPEG frame remains on IBM RR screen
Fee or Free?
Description: When suspending while running MPEG with ActiveMovie at 352x240 pixels, the last frame played is left on the IBM Rapid Resume screen while the system is suspending. This does not occur if the clip is played in full-screen mode. When resuming, the clip comes up and plays correctly.
Workaround: Do not suspend in the middle of an MPEG Clip. Run the movie in full-screen mode.
Systems Affected: 2162; 2161
Volume Slider does not work on Monument video player
Fee or Free?
Description: Play a monument movie, using the mouse try to slide the volume control up and down. The slider moves, but volume control doesn't change.
Workaround: This is caused by confusion of the application due to the presence of two wave drivers in the system.
Systems Affected: 2162; 2161
34) Worldbook
Selecting AOL as Internet SP for WB97 causes errors
Fee or Free? Free (Aptiva Specific Issue)
Description: Selecting AOL as Internet Service Provider for World Book causes errors.
Steps to Recreate:
1. Click on World Book Plus icon.
2. Select a topic from Our Century.
3. The following messages appear:
- "WB97 Would you like to connect to World Book Online now? ok/cancel"
- "WB97 Your Internet Service Provider is not configured. Do you want to configure it now? ok/cancel"
4. Select America Online 3.0 from Configure ISP list.
The following error message appears:
- "DLRAOL An error occurred while attempting to detect your AOL Screens. AOL may not be installed or may not be configured correctly. OR: The AOL path you entered may be invalid. Click "Auto Configure" or delete the current entry and save."
5. Select ok.
The following message appears:
- "DLRAOL Auto configure could not find winsock. Please manually configure your winsock."
6. Two possible scenarios occur, depending on the response to #5:
a. Choose cancel.
- "WB97 Online system configuration cancelled. Online services will not be available."
b. Enter AOL password and save.
- "WB97 A problem has occured initializing your Internet service provider. Online services will be disabled
until Windows is restarted."
This message appears each time WB is restarted, even after restarting Windows.
Workaround:
Systems Affected: 2162; 2161
Selecting AOL as Internet Service Provider for World Book causes errors
Fee or Free? Free (Aptiva Specific Issue)
Description:
Steps to Recreate:
1. Click on World Book Plus icon.
2. Select a topic from Our Century.
3. The following messages appear:
- "WB97 Would you like to connect to World Book Online now? ok/cancel"
- "WB97 Your Internet Service Provider is not configured. Do you want to configure it now? ok/cancel"
4. Select America Online 3.0 from Configure ISP list.
The following error message appears:
- "DLRAOL An error occurred while attempting to detect your AOL Screens. AOL may not be installed or may not be configured correctly. OR: The AOL path you entered may be invalid. Click "Auto Configure" or delete the current entry and save."
5. Select ok. The following message appears:
- "DLRAOL Auto configure could not find winsock. Please manually configure your winsock."
6. Two possible scenarios occur depending on the response to #5:
a. Choose cancel.
- "WB97 Online system configuration cancelled. Online services will not be available."
b. Enter AOL password and save.
- "WB97 A problem has occurred initializing your Internet service provider. Online services will be disabled until Windows is restarted."
This message appears each time WB is restarted, even after restarting Windows. The error mentioned in 6b remains after uninstalling and reinstalling WB. After step #5, the additional new message is:
- " A problem occurred connecting to your Internet service provider (ISP). Please verify that your ISP is connected and try your selection again (Error code 16391)."
The product does not work with AOL 2.5. It was designed to work only with AOL 3.0, in either the 16-bit or 32-bit versions.
Workaround: In the README file on the CD, as well as the insert that will ship with the product in the Aptiva, include instructions for configuring the Internet access with an ISP that is not directly supported by World Book. Basically, you configure World Book to use the "generic dialup connection" and make sure you logon to your ISP prior to starting WorldBook. Then, when you select to go ONLINE, the connection is made, registration can occur, and you can access the ONLINE portion of WorldBook.
Systems Affected: 2162; 2161
WB Tour 97 does not show as uninstalled programs
Fee or Free?
Description: When World Book Tour is uninstalled, it does not show up in "Show Uninstalled Programs." World Book Tour does when it is uninstalled.
After uninstalling WBTour 97, the installer shows it in the Install tab. When uninstalling WBTour 97, the uninstall process asks about deleting shared files; in this case, WBTOUR.EXE. If you select NO, this file is not deleted in either folder. The installer shows it as installed since the executable it looks for is still there.
Workaround: Delete WBTOUR.EXE
Systems Affected: 2162; 2161
35) Iomega Zip Drive
Bundled Applications show as uninstalled with zip drive
Fee or Free? Free (Aptiva Specific Issue)
Description: Install bundled applications without the zip drive attached and add it. The applications will show up as uninstalled.
Note: The applications still run and they are still listed on the desktop.
Workaround: Reinstall the applications after attaching the zip drive.
Systems Affected: 2162; 2161
System crashes when uninstalling zip tools
Fee or Free?
Description: The system may crash when uninstalling the zip tools from Add/Remove Programs.
Workaround: Uninstall using Aptiva Installer.
Systems Affected: 2161
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Hint Category |
Considerations | |
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Date Created |
07-04-97 | |
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Last Updated |
14-12-98 | |
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Revision Date |
14-12-99 | |
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Brand |
IBM Aptiva | |
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Product Family |
Aptiva | |
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Machine Type |
2161, 2162 | |
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Model |
all | |
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Retain Tip (if applicable) |
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Reverse Doclinks |