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2.890 bytes |
Service Hints & Tips |
Document ID: RMIE-3FDHL3 |
IBM IntelliStation Z Pro /PC Server 315 - LanDesk help not available in Windows NT 4.0
Applicable to: World-Wide
Symptom :
IBM IntelliStation Z Pro 6899 and PC Server systems running Microsoft Windows NT v4.0 may exhibit a "This file is not a Windows HELP file" message when accessing the LANDesk Help functions.
Problem Isolation Aids :
This failure does not occur with Windows NT v3.51.
To recreate this failure, perform the following steps:
1) Go to LANDesk Manager and click on Tools and pull down the DMI Control Panel.
2) Click on LDCM File and OS Instrumentation.
3) Click on Help and pull down "How to use Help."
4) Click on "Get Help."
5) Application, Dialog, and Command boxes are underlined. Clicking on either of these boxes causes the "This is not a Windows Help File" message to be displayed.
Other Help functions in WindowsNT v4.0 may also exhibit similar messages.
Fix :
Do not replace hardware. This is a Windows NT v4.0 software problem.
Contact MicroSoft Windows NT Technical Support or view the MicroSoft Internet site at the following URL for additional information regarding Windows NT v4.0 Help updates: http://www.microsoft.com/
SAS Keywords :
PSVP PSY2 PSVPPROG PSY2PROG
IBMPC PWS PSY2ERR PSVPERR
UNCLASSIFIED 61505 D/T8638 PC Server 315
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Search Keywords |
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Hint Category |
Retain, System Administration Tools, Windows NT | |
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Date Created |
21-03-97 | |
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Last Updated |
15-05-98 | |
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Revision Date |
14-05-99 | |
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Brand |
IBM IntelliStation, IBM PC Server | |
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Product Family |
Z Pro, PC Server 315 | |
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Machine Type |
6899, 8638 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
H136889 | |
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Reverse Doclinks |