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Service Hints & Tips

Document ID: DETR-439SQ6

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Aptiva - 2158/2163/2164 Considerations - AGP card must be primary video device

Applicable to: World-Wide

Description:
Install 2 graphics cards (can be any two graphics cards, not just the Creative card or the ATI card), with multiple monitors enabled, drag a video window back and forth across the screens, and the system will pop up an error message and stop playing the video.

Systems affected:
All machine types that support multiple monitors are affected (everything from 2140/2142 through 2158/2163/2164)

How to duplicate:
a) Install a second graphics adapter in the system
b) each graphics card must be set to a different color depth
c) Start a video clip with Active Movie
d) Drag the video window back and forth across the two screens. Eventually a windows message box will open and the video window will stop playing the video

Root cause:
Root cause likely in the video application/Microsoft as this occurs with multiple graphics card combinations

Workaround:
Workaround in one of two ways:
a) Set both systems to the same color depth
c) Leave the movie in one monitor while it is playing
And to correct if the error occurs:
b) When movie stops, shut the player and reopen

Search Keywords

Hint Category

Video, Windows 98, Considerations

Date Created

17-12-98

Last Updated

02-03-99

Revision Date

01-03-2000

Brand

IBM Aptiva

Product Family

Aptiva

Machine Type

2158, 2163, 2164

Model

all

TypeModel

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