PC Server 325/330 - Keyboard lock-up with BIOS 42A

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Service Hints & Tips

Document ID: MCGN-3RMQKX

PC Server 325/330 - Keyboard lock-up with BIOS 42A

Applicable to: World-Wide

SYMPTOM:
No keyboard response after rebooting any PC Server 325/330 upon flashing to BIOS 42A and disabling "Virtual Wire I/O APIC mode" in CMOS.

PROBLEM ISOLATION AIDS:
All the following must be true for this tip to apply:

- The system is a PC Server 325 Type 8639 model EJ0,ES0,ESV,RS0,EM0 or PC Server 330 Type 8640 model ES0,ES2,ESS,EM2,EMR that has been flashed to BIOS 42A.

- The system is configured with one processor.

- The "Virtual Wire I/O APIC mode" setting in CMOS has been set to "disabled" (as required for NetWare and specific
in the readme file on the BIOS 42A Flash diskette).

- The keyboard is locked as identified in the "Symptoms" section above.

FIX:
1- Download the following diskette images (as required) from the IBM Website:

"PC Server 325 (8639-EJ0, ES0, ESV, RS0, EM0) and IBM PC Server 330 (8640-ES0, ES2, ESS, EM2, EMR) BIOS flash update diskette version 45A"

"PC Server 325 (8639-EJ0, ES0, ESV, RS0, EM0) and PC Server 330 (8640-ES0, ES2, ESS, EM2, EMR) EISA configuration diskette version 6.10."

These images are available at the IBM Website at URL:
http://www.pc.ibm.com/files.html

- Select SEARCH.
- Type a search word in the Keywords box. Examples:
"BIOS 45A"
"EISA 6.1"
- Select the Image (listed above) to download.

Note: select the corresponding Readme files listed with a code image to view, print, or download for application details specific to the image.

The diskette images are self-extracting executable files that prompt for a blank diskette.

2- Depress and hold down both mouse buttons while powering up the system. Do not release the mouse buttons until
system POST completes. This will reset the CMOS settings to the default values allowing the keyboard to operate
normally. When POST completes, the system will beep once and reboot. Upon completion of boot, power down the system.

3- Insert the system BIOS flash ver 45A or higher, power up the system and follow the on-screen prompts to Flash the
system BIOS to the latest level.

4 - Configure the system via CMOS as required.

5 - Reboot the system using the EISA Configuration Diskette ver. 6.1 (or higher), adjust the total system memory setting
with respect to the actual total memory in the system. This will ensure that NetWare can use all the installed memory in
the system. Configure any EISA / ISA adapters in the system.

WORKAROUND:

1- Download the following diskette images (as required) from the IBM Website:

"PC Server 325 (8639-EJ0,ES0,ESV,RSO) Recovery Diskette for BIOS V42A"

"PC Server 330 (8640-ES0,ES2,ESS,EM2) Recovery Diskette for BIOS V42A"

"PC Server 325 (8639-EJ0, ES0, ESV, RS0, EM0) and IBM PC Server 330 (8640-ES0, ES2, ESS, EM2, EMR) BIOS flash update diskette version 45A"

"PC Server 325 (8639-EJ0, ES0, ESV, RS0, EM0) and PC Server 330 (8640-ES0, ES2, ESS, EM2, EMR) EISA configuration diskette version 6.10."

These images are available at the IBM Website at URL:
http://www.pc.ibm.com/files.html

- Select SEARCH
- Type a search word in the Keywords box, Examples:
"Recovery BIOS V42A"
"BIOS 45A"
"EISA 6.1"
- Select the Image (listed above) to download

Note: select the corresponding Readme files listed with each code image to view, print, or download for application
details specific to each image.

The diskette images are self-extracting executable files that prompt for a blank diskette.

2- Insert the CORRECT Recovery diskette into the system floppy drive, then power on the system. The recovery program will reset the CMOS settings to default including the "Virtual I/O APIC mode" settings. Upon completion, power down the system and remove the Recovery Diskette (the keyboard will now function the next time the system is powered up).

3- Insert the system BIOS flash ver 45A or higher, power up the system and follow the on-screen prompts to Flash the
system BIOS to the latest level.

4 - Configure the system via CMOS as required.

------------- OR -----------------------------------------------

1- Power off the system and disconnect the power cable.

2- Move the processor and the VRM (Voltage Regulator Module) to their second sockets respectively.

3- Connect the power cable, insert the ver. 45A BIOS Flash diskette (or higher) into the floppy drive, power up the system, the keyboard will now function. Follow the on-screen prompts to Flash the BIOS.

4- Power down the server after the system reboots upon completion of the BIOS Flash.

5- Remove the power cord, then move the processor and VRM to their original sockets respectively, then reinstall the
power cord.

6- Configure the system via CMOS as required.

7- Reboot the system using the EISA Configuration Diskette ver. 6.1 (or higher), adjust the total system memory setting
with respect to the actual total memory in the system. This will ensure that NetWare can use all the installed memory in
the system. Configure any EISA / ISA adapters in the system.

Detail:
This problem is specific to single processor configurations when after applying BIOS Version 42A, the keyboard will lock-up during the next system boot IF the "Virtual Wire Mode" is disabled in the CMOS. Disabling the "Virtual Wire Mode" is required IF the system will be running NetWare. BIOS 42A has been removed from the IBM BBS and Website, BIOS Versions 41A and 34A (34A specific for use with NetWare) have been posted back on the IBM BBS and Website until Ver. 45A BIOS is fully tested and available. This problem does not exist if running dual processors.

NetWare is a trademark of Novell Inc.

SAS KEYWORDS:
PSY2, D/T8640, D/T8639, UNCLASSIFIED, PSY2BIOS, BIOS 42A, KEYBOARD, HANG, LOCK, BIOS 45A, EISA 6.1, MEMORY, NETWARE, VIRTUAL, WIRE, MODE

Search Keywords

PSY2, D/T8640, D/T8639, UNCLASSIFIED, PSY2BIOS, BIOS 42A, KEYBOARD, HANG, LOCK, BIOS 45A, EISA 6.1, MEMORY, NETWARE, VIRTUAL, WIRE, MODE

Hint Category

Retain

Date Created

12-02-98

Last Updated

15-07-98

Revision Date

14-07-99

Brand

IBM PC Server

Product Family

PC Server 325, PC Server 330

Machine Type

8639, 8640

Model

EJ0; ES0; ESV; RS0; EM0; ES0; ES2; ESS; EM2; EMR

TypeModel

Retain Tip (if applicable)

H162710

Reverse Doclinks
and Admin Purposes

Owning B.U.: USA, USA=A, EMA=A, AFE=A,
Date last altered: A98/03/25

	Search Keywords	PSY2, D/T8640, D/T8639, UNCLASSIFIED, PSY2BIOS, BIOS 42A, KEYBOARD, HANG, LOCK, BIOS 45A, EISA 6.1, MEMORY, NETWARE, VIRTUAL, WIRE, MODE
	Hint Category	Retain
	Date Created	12-02-98
	Last Updated	15-07-98
	Revision Date	14-07-99
	Brand	IBM PC Server
	Product Family	PC Server 325, PC Server 330
	Machine Type	8639, 8640
	Model	EJ0; ES0; ESV; RS0; EM0; ES0; ES2; ESS; EM2; EMR
	TypeModel
	Retain Tip (if applicable)	H162710
	Reverse Doclinks and Admin Purposes	Owning B.U.: USA, USA=A, EMA=A, AFE=A, Date last altered: A98/03/25