4.829 bytes |
Service Hints & Tips |
Document ID: MCGN-3NBQFN |
Servers - 4/10GB tape backups hang server with ARCserve
Applicable to: World-Wide
SYMPTOM
During tape backups on a dedicated NetWare server the following symptoms may occur:
- The backup hangs and the cleaning light on the tape drive is activated.
- The system hangs and the cleaning light on the tape drive is activated.
- The tape cartridge cannot be manually ejected unless power supplied to the tape drive is cycled off, then on.
PROBLEM ISOLATION AIDS
- This tip applies to any IBM PC Server or Netfinity Server that supports and is properly configured with the following IBM 4/10GB SCSI DAT drive:
4/10GB tape drive FRU p/n16G8454, Option p/n74G8631 (5.25")
4/10GB tape drive FRU p/n16G8456, Option p/n74G8632 (3.5")
Both the jumper version and DIP switch version drive applies.
- The server is running Novell NetWare ver. 3.12 or higher.
- The backup software is any version of ARCserve below 6.0.
- The tape cartridge used is of the DDS2 or DDS format that is supported by the tape drive.
FIX
1- Ensure that the tape drive is at the current version firmware level:
4BKC for the DIP switch version drive
5AJ for the Jumper switch version drive.
See Retain TIP H013309 for details on use of the flash utilities to identify and flash the firmware level of the tape drive.
2- Ensure that the tape drive has been properly cleaned. See the "4/10GB Tape Drive Option Kit User's Guide" part number 21H2724 for tape drive cleaning details.
3- Upgrade the version of ARCserve to 6.0 or higher.
Details
When the tape drive determines that is needs cleaning while performing a backup, it reports this information to the server to be interpreted by the backup program. Older versions of ARCserve do not correctly interpret the message from the tape drive, which causes the backup to hang. Installing the latest version of the backup software will correctly interpret the message from the tape drive.
ARCserve is a trademark of Cheyenne Software Inc.
NetWare is a trademark of Novell, Inc.
SAS KEYWORDS:
PSY2 PSY2TAPE UNCLASSIFIED 16G8454
74G8631 16G8456 74G8632 NETWARE
ARCSERVE SERVER CLEANING LIGHT EJECT
4BKC 5AJ 21H2724 DDS
DDS2 ARCSERVE 6.0
Search Keywords |
PSY2, PSY2TAPE, UNCLASSIFIED, 16G8454, 74G8631, 16G8456, 74G8632, NETWARE, ARCSERVE, SERVER, CLEANING LIGHT, EJECT, 4BKC, 5AJ, 21H2724, DDS, DDS2, ARCSERVE, 6.0 | |
Hint Category |
Tape Drives, Lock-up/Hang, Retain | |
Date Created |
29-10-97 | |
Last Updated |
07-01-99 | |
Revision Date |
07-01-2000 | |
Brand |
IBM PC Server | |
Product Family |
PC Server 300, PC Server 310, PC Server 315, PC Server 320, PC Server 325, PC Server 330, PC Server 500, PC Server 520, PC Server 704, PC Server 720 | |
Machine Type |
8638, 8639, 8640, 8641, 8650, 8642 | |
Model |
ALL | |
TypeModel |
| |
Retain Tip (if applicable) |
H161549 | |
Reverse Doclinks |
USA=A, EMA=A, AFE=A , Owning B.U.:USA |