Servers - 4/10GB tape backups hang server with ARCserve

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Service Hints & Tips

Document ID: MCGN-3NBQFN

Servers - 4/10GB tape backups hang server with ARCserve

Applicable to: World-Wide

SYMPTOM
During tape backups on a dedicated NetWare server the following symptoms may occur:

- The backup hangs and the cleaning light on the tape drive is activated.

- The system hangs and the cleaning light on the tape drive is activated.

- The tape cartridge cannot be manually ejected unless power supplied to the tape drive is cycled off, then on.

PROBLEM ISOLATION AIDS
- This tip applies to any IBM PC Server or Netfinity Server that supports and is properly configured with the following IBM 4/10GB SCSI DAT drive:

4/10GB tape drive FRU p/n16G8454, Option p/n74G8631 (5.25")
4/10GB tape drive FRU p/n16G8456, Option p/n74G8632 (3.5")

Both the jumper version and DIP switch version drive applies.

- The server is running Novell NetWare ver. 3.12 or higher.

- The backup software is any version of ARCserve below 6.0.

- The tape cartridge used is of the DDS2 or DDS format that is supported by the tape drive.

FIX
1- Ensure that the tape drive is at the current version firmware level:

4BKC for the DIP switch version drive
5AJ for the Jumper switch version drive.

See Retain TIP H013309 for details on use of the flash utilities to identify and flash the firmware level of the tape drive.

2- Ensure that the tape drive has been properly cleaned. See the "4/10GB Tape Drive Option Kit User's Guide" part number 21H2724 for tape drive cleaning details.

3- Upgrade the version of ARCserve to 6.0 or higher.

Details
When the tape drive determines that is needs cleaning while performing a backup, it reports this information to the server to be interpreted by the backup program. Older versions of ARCserve do not correctly interpret the message from the tape drive, which causes the backup to hang. Installing the latest version of the backup software will correctly interpret the message from the tape drive.

ARCserve is a trademark of Cheyenne Software Inc.

NetWare is a trademark of Novell, Inc.



SAS KEYWORDS:

    PSY2               PSY2TAPE           UNCLASSIFIED       16G8454

    74G8631            16G8456            74G8632            NETWARE

    ARCSERVE           SERVER             CLEANING LIGHT     EJECT

    4BKC               5AJ                21H2724            DDS

    DDS2               ARCSERVE 6.0

Search Keywords

PSY2, PSY2TAPE, UNCLASSIFIED, 16G8454, 74G8631, 16G8456, 74G8632, NETWARE, ARCSERVE, SERVER, CLEANING LIGHT, EJECT, 4BKC, 5AJ, 21H2724, DDS, DDS2, ARCSERVE, 6.0

Hint Category

Tape Drives, Lock-up/Hang, Retain

Date Created

29-10-97

Last Updated

07-01-99

Revision Date

07-01-2000

Brand

IBM PC Server

Product Family

PC Server 300, PC Server 310, PC Server 315, PC Server 320, PC Server 325, PC Server 330, PC Server 500, PC Server 520, PC Server 704, PC Server 720

Machine Type

8638, 8639, 8640, 8641, 8650, 8642

Model

ALL

TypeModel

Retain Tip (if applicable)

H161549

Reverse Doclinks
and Admin Purposes

USA=A, EMA=A, AFE=A , Owning B.U.:USA

	Search Keywords	PSY2, PSY2TAPE, UNCLASSIFIED, 16G8454, 74G8631, 16G8456, 74G8632, NETWARE, ARCSERVE, SERVER, CLEANING LIGHT, EJECT, 4BKC, 5AJ, 21H2724, DDS, DDS2, ARCSERVE, 6.0
	Hint Category	Tape Drives, Lock-up/Hang, Retain
	Date Created	29-10-97
	Last Updated	07-01-99
	Revision Date	07-01-2000
	Brand	IBM PC Server
	Product Family	PC Server 300, PC Server 310, PC Server 315, PC Server 320, PC Server 325, PC Server 330, PC Server 500, PC Server 520, PC Server 704, PC Server 720
	Machine Type	8638, 8639, 8640, 8641, 8650, 8642
	Model	ALL
	TypeModel
	Retain Tip (if applicable)	H161549
	Reverse Doclinks and Admin Purposes	USA=A, EMA=A, AFE=A , Owning B.U.:USA