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Service Hints & Tips

Document ID: LWIK-3U8GR6

This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose.

TP 760E/ED/EL/ELD/XL/XD,765 - ECA007 System hangs during boot, while copying files or waking up from hibernation using 2.1 or 3.0 GB hard drive

Applicable to: World-Wide

Record number:	H163596 (9547) H163594 (9546)	Service code:	33
Device	D/T9547 D/T9546	Parts source:	LOC
ECA number	ECA007	Publishing flag:	R
EC number:	EC999999	Hit count	UHC00031 (US) UHC00021 (EMA)
Mandatory:	N	Success count:	USC0000
Automatic shipment:	N	Publication code:	PC40
Availability date:	98/05	Date created:	O98/05/05
Plant of control:	24	Date last altered:	A98/05/06
Tip key:		Owning B.U.:	USA

ABSTRACT: 9547, 9546 ECA007 - 2.1 OR 3.0GB HANGS / FILE COPY, IPL, WAKE UP.

PURPOSE:
Correct a system hang condition that can occur during operating system load, while copying files, or during wake up from hibernation.

FEATURES:

Type, Model, Stage	With B/M	Machines Affected and/or Feature/Device	B/M to be installed	Service Hours	System Hours
9547	B/M9999999	L/LD, EL/ELD, XL and 765L	B/M9999999	00.4	00.2
9546	B/M9999999	760E/ED/XD, and 765D	B/M9999999	00.4	00.2

PHYSICAL CHECK:
The system must contain an 8X or 8X-20 Internal CD ROM drive and an IBM 2.1GB or 3.0GB HDD that has intermittent or solid hangs during operating system load, while copying files or during wake up from Hibernation.

HDD Identification Chart

HDD Size	FRU Part Number	Description
2.1GB HDD	P/N 05K9000	17mm thick
3.0GB HDD	P/N 45H8791	17mm thick
3.0GB HDD	P/N 45H8791	17mm thick

PREREQUISITES: NONE

COMPANION: NONE

CONCURRENT: NONE

DETAIL:
ThinkPad models 760L,LD,EL,ELD,E,ED,XD, XL and 765L with a 2.1GB or 3.0GB HDD, and an IBM 8X or 8-20X Internal CD ROM Drive may hang during operating system load, when copying files, or during wake up from Hibernation.

HDDs listed in the PHYSICAL CHECK area require an HDD Micro-code update to correct this condition.

Because the code is proprietary it must be installed by an IBM authorized servicer. It is not a Customer Installable Unit (CRU) and the update file can not be given to a customer.

The code is located on the IBM Intranet in the Dealer area of the BBS. The file name is fud103.exe. It can be down loaded using the following URLs.

The following URL will display the main BBS page:
http://w3.pc.ibm.com/files/

This URL will go directly to the fud103.exe file.
http://w3.pc.ibm.com/cgi-bin/files/searchftp?action=string&str=fud103&bool=all .

Authorized Dealers can access the file through the IBM PC Resellers home page at URL http://www.partner.us.pc.ibm.com/

Or you can click here to download the file.

NOTE: IBM Intranet information can not be viewed by general internet users. It is only accessible to IBM employees and authorized dealers.

The following installation instructions are taken from the readme file created when the downloaded fud103.exe file is run.

NOTE: this down load allow creation of the "Firmware Update Diskette" Version 1.03.

HDD "Firmware Update Diskette" (Ver. 1.03)
=======================================================

What This Diskette Does
-----------------------

This diskette can update the firmware of Hard Disk Drive in the following Hard Disk Drive ;
- 2.1GB (FRU P/N : 82H8489 and 05K9000)
- 3.0GB (FRU P/N : 45H8791)

To run this diskette, please refer to the "Operation Procedure" section.

Released Version
----------------
Version 1.00 Initial Release
Version 1.01 Update README.TXT
Version 1.02 Add Support HDD P/N
Version 1.03 Update README.TXT

Operation Procedure
-------------------
Notes: You need an AC adapter and a charged battery pack to run this diskette.
- If your computer is attached to any kind of Docking station or port replicator, turn off the computer and detach it before proceeding.

1. Ensure that the Hard Disk Drive to be updated is installed in the ThinkPad HDD bay, not in the UltraBay (with 2nd HDD Adapter).
2. Print these instruction or display on another computer.
3. Connect the AC adapter to the computer.
4. Insert this HDD "Firmware Update Program Diskette" into the diskette drive and turn on the computer.

Warning: Do not turn off or suspend the computer until the update has been completed. IF YOU TURN OFF OR SUSPEND THE COMPUTER WHILE THE UPDATE IS STILL IN PROGRESS, THE HARD DISK DRIVE MAY NOT WORK PROPERLY.

5. Confirm the message "Update is successfully completed.".

If you get the message "Update is not required for this HDD" the firmware update is not required for the Hard Disk Drive.

If you get another message, please contact IBM Service.

After the change has been completed, do the following to make the change effective.

6. Make sure the HDD "Firmware Update Program Diskette" is removed from the diskette drive, then turn off the computer.

NOTES: This ECA will expire on April 30,1999. Down load the micro-code update and record Time to service code 33, ECA 007, and OTHER OFFICE 990.

This is a labor only ECA, FRU parts can not be written off to 9547 ECA007 or 9546 ECA007.

EMEA SERVICE TIME:
This ECA is not a Customer Installable Unit.
Travel time per Customer Site = 0.8Hrs
Service Time = 0.8Hrs

EMEA CLAIM INFORMATION:
IBM PSS CEs should record all time and parts to Service Code 33, (9546) ECA007, Other Office 990.

Business Partners: Use Warranty Claim 5 (ECA) and quote CPPS ECA code: MA

D/T9546 Model 760E, 760ED, 760X, 760XD should use D/T9546 ECA007 to correct this condition.
D/T9546 Model 760E, 760L, 760LD, 760EL, 760ELD, 760XL, and 765L and 765XL should use D/T9547 ECA007 to correct this condition.

	Search Keywords
	Hint Category	ECA, Power Management
	Date Created	06-05-98
	Last Updated	21-12-98
	Revision Date	21-12-99
	Brand	IBM ThinkPad
	Product Family	ThinkPad 760E, ThinkPad 760L/LD, ThinkPad 760ED, ThinkPad 760EL/ELD, ThinkPad 760XL, ThinkPad 765L, ThinkPad 765D
	Machine Type	9547
	Model	Various
	TypeModel
	Retain Tip (if applicable)	Retain Tip# H163596, H163594, H057579
	Reverse Doclinks and Admin Purposes