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17.571 bytes |
Service Hints & Tips |
Document ID: MCGN-3VALH3 |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
PC Server 320 / 500 - ECA002: PC Server fixed disk fails to spin-up
Applicable to: World-Wide
PURPOSE:
This ECA will expire November 14, 2002.
This ECA provides replacement 2.25GB fixed disks to correct highly intermittent failures to come "Ready" (spin-up) at power-on.
This ECA covers hardware replacement of 2.25 GB fixed disks only. 1.12GB and 4.5GB drives are not eligible for replacement under this ECA. Affected 1.12GB disks are corrected with a customer installed microcode update; affected 4.5GB options should be replaced under the option warranty.
FEATURES:
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Type, |
With |
Machines Affected |
B/M to be |
Service |
System |
|
8640 |
B/M0000000 |
SERVER 320 |
B/M0000000 |
01.5 |
01.5 |
|
8641 |
B/M0000000 |
SERVER 500 0YV, 0YS |
B/M0000000 |
01.5 |
01.5 |
PHYSICAL CHECK:
The following Systems and Options may be affected:
- Server 320 MXT, MX0, MYT, MY0, MYR (shipped with 1GB drives)
- Server 500 Non-Array model 8641-0YV (one 2.25GB drive)
- Server 500 RAID Array model 8641-0YS (three 2.25GB drives)
- The 2.25GB Fast/Wide SCSI-2 Hot-Swap Hard Disk Option, option part number 94G2650.
- The 4.5GB Fast/Wide SCSI-2 Hard Disk Option, option part number 94G2651.
NOTE: The 4.5GB option is not eligible for replacement using this ECA. Replace affected drives using existing option warranty provisions.
Affected 2.25 GB fixed disks are known to have been shipped in the above systems and options, however, NOT ALL OF THESE PRODUCTS WILL HAVE THE AFFECTED FIXED DISKS.
HOW TO IDENTIFY AFFECTED FIXED DISKS:
A self-booting utility diskette is required to examine the customers fixed disk sub-systems. The utility diskette will survey all fixed disks installed, and create a list of disks in that system by drive serial number and physical location. The user is then requested to contact the HelpCenter and provide the list of serial numbers to the PC Company for identification of affected drives. For customers using the utility diskette, the HelpCenter will arrange for a service call if any of the drives should be replaced. The servicer is to order and install replacement drives.
The utility diskette functions on all 8641 PC-Server 500 models, and on all NON-Array 8640 PC-Server 320 models. THE UTILITY DISKETTE DOES NOT FUNCTION ON RAID ARRAY MODELS OF THE 8640 PC-SERVER 320. Refer to the DETAILS section below for additional detail on the Server 320.
Customers and servicers may obtain the "IBM Hard Disk Drive Identify Utility" Version 2.10, or later, by calling the IBM PC Company HelpCenter at 1-800-772-2227 and requesting it, or it may be down-loaded from either the IBM PC Company BBS (Bulletin Board System) by calling 1-919-517-0001 or from the following web site:
http://www.pc.ibm.com/us/searchfiles.htlm
In addition, the utility diskette will update microcode on 1.12GB, 2.25GB, and 4.5GB disks as required. For affected 1.12GB drives, increased spin-up performance provided by the microcode update is the only fix required. A "Readme" file on the utility diskette provides additional detail.
PREREQUISITES: NONE
COMPANION: NONE
CONCURRENT: NONE
DETAIL:
Version 2.00 of the IBM Hard Disk Drive Update Utility is now available which supersedes the original version 1.00 released in May, 1995. Version 2.00 (micro-code level 4.1) provides the same survey utility function as the prior version 1.00, but also includes minor enhancements to ECC error correction and drive performance.
Version 1.00 of the Hard Disk Drive Update Utility, should be discarded. Fixed disks currently being shipped are at microcode level 4.1. Use of the Version 1.00 Update Utility on these drives will DOWN-LEVEL the micro code to level 1.7. While no functional problems will be associated with this, the above enhancements would be deleted.
Customers or servicers with the RAID Array Server 320, should contact the PC Company HelpCenter for assistance in identifying affected drives installed. The serial numbers for the 2.25 GB fixed disk are located on a bar code label on the front edge of the drive. The label, located under the handle, just behind the green power-on LED, may be read without powering down or physically removing the drive. It appears as follows:
FRU PARTS AVAILABILITY:
The Mechanicsburg Distribution Center will stock replacement drives under a unique FRU, which will be classified as "UMP Code 73" (NOT FOR CUSTOMER SALE).
Servicers replacing a 2.25GB drive under this ECA should order the following FRU, set up to be used FOR THIS ECA ONLY:
2.25GB ECA002 Fixed Disk: FRU P/N 06H7360
Normal service actions for the 2.25 GB drive should utilize FRU P/N06H8561. FRU stock is not affected with this problem.
NOTES:
This ECA will expire November 14, 2002.
Claims (QSARs) submitted for this ECA with any drive other than P/N06H7360 will not be accepted for financial recovery.
FRU P/N 06H7360 will not be recognized as a normal warranty FRU part for any service action except this ECA. Therefore, parts expense will not be reimbursed for normal maintenance actions (Service code 01, etc.) using this special ECA FRU.
PARTS RETURN INSTRUCTIONS:
- A part number label (06H7360), included with the ECA 2.25GB FRU, must be placed over the old FRU part number on the returned drive. Put label on the hardfile - not on the box.
- Return the old drive in the FRU p/n06H7360 packaging.
- Return all removed drives immediately via expedited UPR procedures for FRU P/N06H7360 (UPR return code X).
EMEA CLAIM INFORMATION:
IBM PSS CE's should record all time and parts to Service Code 33, (8640) ECA002, Other Office 990
or (8641) ECA002, Other Office 990.
EMEA BUSINESS PARTNERS:
Refer to Warranty Claim System;
Use Emergency Claim 5 (ECA) and quote CPPS ECA Code:
M/T 8640 = SQ
M/T 8641 = SS
SAS KEYWORDS:
PSY2, PSY2FDSK, PSY2ECA, D/T8640, PSY2ECBM, STICTION, STARFIRE, STAR FIRE, 1GB, 2GB, 4GB, STICK, POWER, SPIN, SPIN UP, PS/2, 8640ECA, 8641ECA, PS2, HARDFILE, ECBM, DASD, P/N06H3372, 06H3372, 06H8561, 06H7360, P/N06H7360, SERVICER ONLY, H13646
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Search Keywords |
PSY2, PSY2FDSK, PSY2ECA, D/T8640, PSY2ECBM, STICTION, STARFIRE, STAR FIRE, 1GB, 2GB, 4GB, STICK, POWER, SPIN, SPIN UP, PS/2, 8640ECA, 8641ECA, PS2, HARDFILE, ECBM, DASD, P/N06H3372, 06H3372, 06H8561, 06H7360, P/N06H7360, SERVICER ONLY, H13646 | |
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Hint Category |
Hard Drives, ECA, Retain | |
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Date Created |
09-06-98 | |
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Last Updated |
08-01-99 | |
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Revision Date |
08-01-2000 | |
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Brand |
IBM PC Server | |
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Product Family |
PC Server 320, PC Server 500 | |
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Machine Type |
8640, 8641 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
H13646, ECA002 | |
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Reverse Doclinks |
Date last altered: A98/10/29 |