TP 380Z - Numeric error codes

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Service Hints & Tips

Document ID: LWIK-3XNNYF

TP 380Z - Numeric error codes

Applicable to: World-Wide

The following information is intended for IBM Dealers and Authorized Servicers only. Customers attempting to follow any of the procedures below may void their warranty.

Numeric Error Codes

Symptom / Error

FRU / Action in Sequence

10X
101: Interrupt failure.
102: Timer failure.
103: Timer interrupt failure.
104: Protected mode failure.
105: Last 8042 command not accepted.
107: NMI test failure.
108: Timer bus test failure.
109: Low meg-chip select test.

System board

110
(Planar parity)

1. Go to "Memory Checkout" on page 12 of the HMM
2. DIMM
3. Detach the expansion unit if it is attached to the computer
4. System board

111
(I/O parity)

1. Go to "Memory Checkout" on page 12 of the HMM
2. Port replicator
3. System board

127
(Cache error)

1. CPU card
2. System board

158
(Hard disk password is not set even though the supervisor password is set.)

Set the password for hard disk drive

159
(Hard disk password is not set the same as the supervisor password.)

Set the correct password for hard disk drive

161
(Dead battery)

1. Go to "Backup Battery Checkout (Non-rechargeable)" on page 15 of the HMM
2. Backup battery
3. System board

163
(Time and date were not set)

1. Set time and date
2. System board

173
(Configuration data was lost)

1. Select OK in the error screen; then set the time and date
2. Backup battery
3. System board

174
(Configuration error: Perform "Checking the Installed Devices List" on page 35 before changing any FRUs)

1. Check device configuration
2. Hard disk drive
3. System board

175, 177, 178
175: EEPROM CRC #1 error
177: Supervisor password check sum error
178: EEPROM is not functional

System board

183
(Incorrect password entered at the supervisor password prompt)

Have the user examine the password.

184
(Power-on password check sum error)

Reset the power-on password in Easy-Setup.

185
(The start-up sequence is not valid. Probably the computer was powered off when the start-up sequence was being updated)

Reset the start-up sequence in Easy-Setup.

186

System Board

190
(A depleted battery pack was installed when the power was on)

Go to "Battery Checkout" on page 14 of the HMM

191XX
(PM initialization error)

System board

192
(Fan error)

1. Fan
2. System board

195
(The configuration read from the hibernation data storage area does not match the actual configuration)

Check if the configuration was changed. For example, check if the DIMM is added

196
(A read error occurred in the hibernation area of the hard disk drive.)

1. Run the hard disk drive test
2. Hard disk drive

199XX
(Resume error)

System board

1XX

System board

225
(Unsupported memory module)

1. Check if a supported DIMM is installed
2. DIMM Card
3. System board

2XX
201: Memory data error.
202: Memory line error 00-15.
203: Memory line error 16-23.
205: Memory test failure on on-board memory.
221: ROM to RAM remap error.

1. Go to "Memory Checkout" on page 12 of the HMM
2. DIMM
3. System board

301, 303, 304, 305, 3XX
(301: Keyboard error.)

1. Go to "Keyboard or Auxiliary Input Device Checkout" on page 11 of the HMM
2. Keyboard
3. External numeric keypad
4. External keyboard
5. Keyboard/mouse cable
6. DC/DC card
7. System board

601, 6XX
(601: Diskette drive or controller error)

1. Go to "Diskette Drive Checkout" on page 10 of the HMM
2. CD-ROM and FDD assembly
3. Diskette
4. System board

602
(Diskette read error)

1. Go to "Diskette Drive Checkout" on page 10 of the HMM
2. Diskette
3. CD-ROM and FDD assembly

604
(An unacceptable ID was read from the diskette drive)

1. Go to "Diskette Drive Checkout" on page 10 of the HMM
2. CD-ROM and FDD assembly
3. System board

11XX
1101: Serial_A test failure.

1. Serial device
2. Communication cable
3. System board

12XX
1201: Serial_B test failure.

1. System board (infrared)

17XX
1701: Hard disk controller failure.
1780, 1790: Hard disk 0 error.
1781, 1791: Hard disk 1 error.

1. Hard disk drive
2. System board

1801
(Unsupported Port Replicator)

An unsupported Port Replicator is attached to the computer.

24XX
(2401: System board video error)

System board

808X
8081: PCMCIA presence test failure. (PCMCIA revision number also checked.)
8082: PCMCIA registration test failure.

1. PC Card slot assembly
2. PCMCIA device
3. System board

860X
(Pointing device error when the TrackPoint is disabled)
8601: System bus error - 8042 mouse interface.
8602: External mouse error.
8603: System bus error or mouse error.

1. External mouse
2. External keyboard
3. System board

861X
(Pointing device error when the TrackPoint is enabled)
8611: System bus error - I/F between 8042 and IPDC.
8612: TrackPoint error
8613: System board or TrackPoint error

1. Reseat the keyboard cable on the DC/DC card
2. Keyboard
3. External mouse
4. DC/DC card
5. System board

I9990301
I9990302
I9990305
I9990301: Hard disk error
I9990302: Invalid hard disk boot record
I9990305: No bootable device

1. Check that the operating system is installed in the hard disk drive. If not, install the operating system
2. Reseat the boot device
3. Check the start-up sequence for the correct boot device
4. Check that the operating system boots correctly

I9990303
(Bank - 2 flash ROM check sum error)

System board

Other codes not listed above.

Go to "Undetermined Problems" on page 32 of the HMM

Search Keywords

Hint Category

Hardware Maintenance Information

Date Created

24-08-98

Last Updated

19-01-99

Revision Date

19-01-2000

Brand

IBM ThinkPad

Product Family

ThinkPad 380Z

Machine Type

2635, 2636

Model

Various

TypeModel

Retain Tip (if applicable)

Reverse Doclinks
and Admin Purposes

Symptom / Error	FRU / Action in Sequence
10X 101: Interrupt failure. 102: Timer failure. 103: Timer interrupt failure. 104: Protected mode failure. 105: Last 8042 command not accepted. 107: NMI test failure. 108: Timer bus test failure. 109: Low meg-chip select test.	System board
110 (Planar parity)	1. Go to "Memory Checkout" on page 12 of the HMM 2. DIMM 3. Detach the expansion unit if it is attached to the computer 4. System board
111 (I/O parity)	1. Go to "Memory Checkout" on page 12 of the HMM 2. Port replicator 3. System board
127 (Cache error)	1. CPU card 2. System board
158 (Hard disk password is not set even though the supervisor password is set.)	Set the password for hard disk drive
159 (Hard disk password is not set the same as the supervisor password.)	Set the correct password for hard disk drive
161 (Dead battery)	1. Go to "Backup Battery Checkout (Non-rechargeable)" on page 15 of the HMM 2. Backup battery 3. System board
163 (Time and date were not set)	1. Set time and date 2. System board
173 (Configuration data was lost)	1. Select OK in the error screen; then set the time and date 2. Backup battery 3. System board
174 (Configuration error: Perform "Checking the Installed Devices List" on page 35 before changing any FRUs)	1. Check device configuration 2. Hard disk drive 3. System board
175, 177, 178 175: EEPROM CRC #1 error 177: Supervisor password check sum error 178: EEPROM is not functional	System board
183 (Incorrect password entered at the supervisor password prompt)	Have the user examine the password.
184 (Power-on password check sum error)	Reset the power-on password in Easy-Setup.
185 (The start-up sequence is not valid. Probably the computer was powered off when the start-up sequence was being updated)	Reset the start-up sequence in Easy-Setup.
186	System Board
190 (A depleted battery pack was installed when the power was on)	Go to "Battery Checkout" on page 14 of the HMM
191XX (PM initialization error)	System board
192 (Fan error)	1. Fan 2. System board
195 (The configuration read from the hibernation data storage area does not match the actual configuration)	Check if the configuration was changed. For example, check if the DIMM is added
196 (A read error occurred in the hibernation area of the hard disk drive.)	1. Run the hard disk drive test 2. Hard disk drive
199XX (Resume error)	System board
1XX	System board
225 (Unsupported memory module)	1. Check if a supported DIMM is installed 2. DIMM Card 3. System board
2XX 201: Memory data error. 202: Memory line error 00-15. 203: Memory line error 16-23. 205: Memory test failure on on-board memory. 221: ROM to RAM remap error.	1. Go to "Memory Checkout" on page 12 of the HMM 2. DIMM 3. System board
301, 303, 304, 305, 3XX (301: Keyboard error.)	1. Go to "Keyboard or Auxiliary Input Device Checkout" on page 11 of the HMM 2. Keyboard 3. External numeric keypad 4. External keyboard 5. Keyboard/mouse cable 6. DC/DC card 7. System board
601, 6XX (601: Diskette drive or controller error)	1. Go to "Diskette Drive Checkout" on page 10 of the HMM 2. CD-ROM and FDD assembly 3. Diskette 4. System board
602 (Diskette read error)	1. Go to "Diskette Drive Checkout" on page 10 of the HMM 2. Diskette 3. CD-ROM and FDD assembly
604 (An unacceptable ID was read from the diskette drive)	1. Go to "Diskette Drive Checkout" on page 10 of the HMM 2. CD-ROM and FDD assembly 3. System board
11XX 1101: Serial_A test failure.	1. Serial device 2. Communication cable 3. System board
12XX 1201: Serial_B test failure.	1. System board (infrared)
17XX 1701: Hard disk controller failure. 1780, 1790: Hard disk 0 error. 1781, 1791: Hard disk 1 error.	1. Hard disk drive 2. System board
1801 (Unsupported Port Replicator)	An unsupported Port Replicator is attached to the computer.
24XX (2401: System board video error)	System board
808X 8081: PCMCIA presence test failure. (PCMCIA revision number also checked.) 8082: PCMCIA registration test failure.	1. PC Card slot assembly 2. PCMCIA device 3. System board
860X (Pointing device error when the TrackPoint is disabled) 8601: System bus error - 8042 mouse interface. 8602: External mouse error. 8603: System bus error or mouse error.	1. External mouse 2. External keyboard 3. System board
861X (Pointing device error when the TrackPoint is enabled) 8611: System bus error - I/F between 8042 and IPDC. 8612: TrackPoint error 8613: System board or TrackPoint error	1. Reseat the keyboard cable on the DC/DC card 2. Keyboard 3. External mouse 4. DC/DC card 5. System board
I9990301 I9990302 I9990305 I9990301: Hard disk error I9990302: Invalid hard disk boot record I9990305: No bootable device	1. Check that the operating system is installed in the hard disk drive. If not, install the operating system 2. Reseat the boot device 3. Check the start-up sequence for the correct boot device 4. Check that the operating system boots correctly
I9990303 (Bank - 2 flash ROM check sum error)	System board
Other codes not listed above.	Go to "Undetermined Problems" on page 32 of the HMM

	Search Keywords
	Hint Category	Hardware Maintenance Information
	Date Created	24-08-98
	Last Updated	19-01-99
	Revision Date	19-01-2000
	Brand	IBM ThinkPad
	Product Family	ThinkPad 380Z
	Machine Type	2635, 2636
	Model	Various
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes