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3.937 bytes |
Service Hints & Tips |
Document ID: JBAR-3RYSLZ |
IBM PC300GL (Type 6561, 6591) - ClientCare, Client Manager usage tips
Applicable to: World-Wide
Text:
The following are usage tips when installing and uninstalling IBM ClientCare and IBM LANDesk Client Manager in the IBM PC300GL, machine types 6561 and 6591.
1. ClientCare help files missing in non-English preloads
After starting the ClientCare/DMI browser and selecting "Help," the system displays error message "Aide de Windows" and indicates that file "fraLDXX.hlp" is missing. This applies to systems preloaded with French, German, and Italian versions of Windows 95. Translated versions of the help text are not available for this product. As a workaround, the user can elect to search for help files and select "enuLDXX.hlp" to display the English version of the help text.
2. ClientCare installation error message 401
While installing ClientCare, if the user elects to backup to the "Welcome to DMI Services Provider 2.0 Installation" window, and then proceed again with the installation, they are presented with the following error message:
"Setup string variable is not large enough for string. Check the string declarations."
Ignoring the error and clicking on "OK" will allow the installation to proceed normally. No additional data is written to, or deleted from the hard drive.
3. ClientCare returns error during uninstall
After running "Uninstall LANDesk Client Manager 3.1" from the Intel LANDesk Management folder and restarting the system, the following error is returned each time the system is restarted:
"Cannot Open I2c Device"
If LANDesk Client Manager is uninstalled before IBM ClientCare, IBM ClientCare may not be completely uninstalled, resulting in error messages. The error condition can be corrected by removing the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ASSETCI
4. LANDesk Client Manager does not completely uninstall
After running "Uninstall LANDesk Client Manager 3.1" from the LANDesk Management folder, the LANDesk Management folder is still present on the Start, Programs menu. The remaining folder can removed manually via the Start, Settings, Task Bar menu.
Windows, Windows 95, and Windows NT are trademarks of Microsoft Corporation.
SAS KEYWORDS:
PSY2 PSY2ERR PSY2COMM PSY2OPER
PSVP PSVPERR PSVPCOMM PSVPOPER
D/T6561 D/T6591 6561 6591
83530 83531 86900 UNCLASSIFIED
H132320
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Hint Category |
Retain, Software Installation/Configuration | |
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Date Created |
23-02-98 | |
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Last Updated |
03-03-99 | |
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Revision Date |
03-03-2000 | |
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Brand |
IBM PC | |
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Product Family |
PC 300GL | |
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Machine Type |
6561, 6591 | |
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Model |
all | |
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TypeModel |
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Retain Tip (if applicable) |
H132320 | |
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Reverse Doclinks |