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Service Hints & Tips

Document ID: PMYS-3PVTHB

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Aptiva - 2159 Considerations - Cannot connect to Internet Connection Phone

Applicable to: World-Wide

Billable Status: Fee
Technical Limitation: No
Son Of Stealth: No

Steps to Replicate :
1. Start IC Phone.
2. Enter E-mail address in the Setup window (name@aol.com). The Server and Voice Mode fields are filled in.
3. Select OK.
4. A notification window tells me IC Phone could not connect to the server I selected, then

"To connect to the IBM IC Phone server:
1. Make sure you are connected to your Internet provider.
2. Select a server from the server list"
Problem:

The customer may be using an Internet Provider such as AOL or Prodigy.
Workaround:
1. The customer needs to use a TCP/IP connection for an internet provider.
52442

Search Keywords

Hint Category

Considerations, Communications Software

Date Created

18-12-97

Last Updated

15-03-99

Revision Date

15-03-2000

Brand

IBM Aptiva

Product Family

Aptiva

Machine Type

2159

Model

S64; 13R; S66; 14R; S74; 15R; S76; 20R; S7H; 19R; S78; 16R; S80; 17R; S90; 18R; B60; B65; B75; B80; B85; B95

TypeModel

Retain Tip (if applicable)

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