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Service Hints & Tips

Document ID: DETR-3UFMZD

Aptiva-PS/1 - International Warranty Service

Applicable to: World-Wide

IBM PC International Warranty Service (IWS)

IWS numbers:
In the USA 800-497-7426
Outside USA 800-331-1234
No 800 access 404-238-1234

IWS allows customers to travel or relocate PC equipment into another country while retaining the ability to receive Warranty Service during the original warranty period.

Note: IWS applies to hardware only and not to software.

IWS is available only where IBM products are sold and serviced. The service delivery methods of the receiving country
will be in effect and may be different from those in the originating country. Upon registration for IWS, IBM will issue a
certificate which will be recognized worldwide by IBM and IBM reseller service organizations. Present it at the time of
service and the warranty will be honored.

TO REGISTER FOR IWS CALL THE IWSO OFFICE 1-800-497-7426. Please supply:
- proof of purchase stating original purchase date
- name of the originating country
- customer name, contact, address, phone number and fax number
- destination name, contact, address, phone number and fax number
- machine type/model number, product serial number
- status: relocation or traveler?

PLEASE BE AWARE:

1. Due to magnetic fields in different parts of the world, monitors are manufactured to work in the northern or southern
hemispheres or equatorial region and may not produce a satisfactory image if used in other regions.

2. While IBM software may be used in other countries it is not covered under warranty. IBM programs are governed
by the terms and conditions of the Program License Agreement. Other vendor software may also be subject to
restrictions. Please study the terms and conditions before moving.

3. Electrical power varies in different parts of the world. Ensure machines you wish to relocate are compatible
in the new country.

4. Equipment is often subject to local laws (particularly modems). Ensure your equipment is acceptable in the new country.

5. Computer equipment must be carefully packed to avoid transit damage which is not covered under IWS. We recommend
you consider insurance.

6. Each machine type may have models with unique features and components If a model is not sold and serviced in a
country, service may not be readily available in that country.

7. Customers are responsible for obtaining all necessary clearances required for export/import and shall bear any
associated costs, tariffs and duties.

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General Information

Date Created

17-05-96

Last Updated

14-05-98

Revision Date

13-05-99

Brand

IBM Aptiva

Product Family

Aptiva, PS/1

Machine Type

2011, 2121, 2123, 2133, 2155, 2168, 2134, 2176, 2144

Model

C01; C34; M01; NEA; T35; U35; A62; A82; A94; B82; C42; C92; G42; M82; S92; 081; 087; 131; 137; K37; N31; N81; 11E; 13T; 14C; 16E; 17A; 18A; 18T; 19C; 21C; 23C; 28A; 46M; 51D; D50; G11; G13; G43; G46; G49; G50; G53; M40; M46; P11; P13; P43; P50; P53; R04; R05; R06; R09; R38; R42; R43; R44; R84; R86; R87; RO3; S11; S13; S43; S45; S47; S48; S50; S53; W11; W13; W42; W43; W45; W50; W53; 20E; 22T; 24C; 24M; 28V; 39E; 41T; 43C; 45V; 48E; 50T; 52C; 55V; 72E; 74T; 76C; 78C; 79C; 81A; 82E; 84T; 86C; 87C; CC1; D53; G14; G44; G52; G54; G72; G76; G78; G82; NM1; P14; P44; P57; P71; P74; P76; P78; P84; R14; R15; R16; R17; R18; R51; R52; R57; R58; R62; R63; R67; R71; R89; R93; R96; R97; S14; S44; S54; S70; S75; S76; S78; S80; W14; W44; W48; W54; W67; W76; W77; W78; Z33; 31E; 33T; 37C; 38C; 51E; 54T; 56C; 57C; 88V; BB1; G57; G87; OR1; OR3; OR4; OR5; P89; R28; R29; R31; R74; R78; R82; R98; S55; S85; SR1; US1; W52; W82; 6R6; 6R7; C21; C32; 6R9; C31; C54; C5D; F31; 6R8; 7R1; 7R2; 7R3; 7R4; 7R5; 7R6; 7R7; 7R8; 7R9; 7RO; 8R1; 8R2; 8R3; 8RO; C23; C33; C35; C53; C55; C57; C5H; C65; C66; C67; C69; C73; C75; C77; C79; C7H; F23; F35; F57; F69; F79; 5R5; M91; 2R5; 2R7; 2R8; M30; M35; M50; 2R6; 4R7; 4R8; M54; M58; 3R0; 3R8; M60; M70; 3R4; 3R6; 4R1; 4R9; M31; M51; M52; M63; 2R9; 3R1; 3R3; 3R5; 3R7; 3R9; 4R0; 4R2; 4R3; M41; M53; M55; M56; M57; M61; M62; M71; M72; 5R1; 6R3; A10; A12; A14; 5R2; 5R3; 5R6; 5R8; 5R9; 6R0; 6R4; 6R5; A15; A40; A44; A45; A50; A51; A52; A90; A92; 1R2; 66P; 67P; 86P; OR8; 1R1; 1R3; 1R5; 22P; 24P; 25P; 27P; 29P; 63P; 82P; 83P; OR6; OR7; OR9; 1R0; 26P; 62P; 2R0; P30; 2R3; S15

TypeModel

2011C01; 2011C34; 2011M01; 2011NEA; 2011T35; 2011U35; 2121A62; 2121A82; 2121A94; 2121B82; 2121C42; 2121C92; 2121G42; 2121M82; 2121S92; 2123081; 2123087; 2123131; 2123137; 2123K37; 2123N31; 2123N81; 213311E; 213313T; 213314C; 213316E; 213317A; 213318A; 213318T; 213319C; 213321C; 213323C; 213328A; 213346M; 213351D; 2133D50; 2133G11; 2133G13; 2133G43; 2133G46; 2133G49; 2133G50; 2133G53; 2133M40; 2133M46; 2133P11; 2133P13; 2133P43; 2133P50; 2133P53; 2133R04; 2133R05; 2133R06; 2133R09; 2133R38; 2133R42; 2133R43; 2133R44; 2133R84; 2133R86; 2133R87; 2133RO3; 2133S11; 2133S13; 2133S43; 2133S45; 2133S47; 2133S48; 2133S50; 2133S53; 2133W11; 2133W13; 2133W42; 2133W43; 2133W45; 2133W50; 2133W53; 215520E; 215522T; 215524C; 215524M; 215528V; 215539E; 215541T; 215543C; 215545V; 215548E; 215550T; 215552C; 215555V; 215572E; 215574T; 215576C; 215578C; 215579C; 215581A; 215582E; 215584T; 215586C; 215587C; 2155CC1; 2155D53; 2155G14; 2155G44; 2155G52; 2155G54; 2155G72; 2155G76; 2155G78; 2155G82; 2155NM1; 2155P14; 2155P44; 2155P57; 2155P71; 2155P74; 2155P76; 2155P78; 2155P84; 2155R14; 2155R15; 2155R16; 2155R17; 2155R18; 2155R51; 2155R52; 2155R57; 2155R58; 2155R62; 2155R63; 2155R67; 2155R71; 2155R89; 2155R93; 2155R96; 2155R97; 2155S14; 2155S44; 2155S50; 2155S54; 2155S70; 2155S75; 2155S76; 2155S78; 2155S80; 2155W14; 2155W44; 2155W48; 2155W54; 2155W67; 2155W76; 2155W77; 2155W78; 2155Z33; 216828V; 216831E; 216833T; 216837C; 216838C; 216851E; 216854T; 216856C; 216857C; 216888V; 2168BB1; 2168G57; 2168G87; 2168OR1; 2168OR3; 2168OR4; 2168OR5; 2168P89; 2168R28; 2168R29; 2168R31; 2168R74; 2168R78; 2168R82; 2168R98; 2168S55; 2168S85; 2168SR1; 2168US1; 2168W52; 2168W82; 21346R6; 21346R7; 2134C21; 2134C32; 21766R9; 2176C31; 2176C54; 2176C5D; 2176F31; 21766R8; 21767R1; 21767R2; 21767R3; 21767R4; 21767R5; 21767R6; 21767R7; 21767R8; 21767R9; 21767RO; 21768R1; 21768R2; 21768R3; 21768RO; 2176C23; 2176C33; 2176C35; 2176C53; 2176C55; 2176C57; 2176C5H; 2176C65; 2176C66; 2176C67; 2176C69; 2176C73; 2176C75; 2176C77; 2176C79; 2176C7H; 2176F23; 2176F35; 2176F57; 2176F69; 2176F79; 21685R5; 2168M91; 21442R5; 21442R7; 21442R8; 2144M30; 2144M35; 2144M50; 21682R6; 21684R7; 21684R8; 2168M40; 2168M54; 2168M58; 21683R0; 21683R8; 2168M60; 2168M70; 21443R4; 21443R6; 21444R1; 21444R9; 2144M31; 2144M51; 2144M52; 2144M63; 21682R9; 21683R1; 21683R3; 21683R5; 21683R7; 21683R9; 21684R0; 21684R2; 21684R3; 2168M41; 2168M53; 2168M55; 2168M56; 2168M57; 2168M61; 2168M62; 2168M71; 2168M72; 21445R1; 21446R3; 2144A10; 2144A12; 2144A14; 21685R2; 21685R3; 21685R6; 21685R8; 21685R9; 21686R0; 21686R4; 21686R5; 2168A15; 2168A40; 2168A44; 2168A45; 2168A50; 2168A51; 2168A52; 2168A90; 2168A92; 2168A94; 21681R2; 216866P; 216867P; 216886P; 2168OR8; 21441R1; 21441R3; 21441R5; 214422P; 214424P; 214425P; 214427P; 214429P; 214463P; 214467P; 214482P; 214483P; 2144OR6; 2144OR7; 2144OR9; 21681R0; 21681R1; 216826P; 216862P; 21442R0; 2144P30; 21442R3; 2144S15

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