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Service Hints & Tips |
Document ID: YAST-3NGL4P |
28.8/14.4 PCMCIA Data/Fax Modem w/Integrated DAA - Problems while testing the modem
Applicable to: United States
This section contains procedures that help you troubleshoot problems with the Data/Fax Modem.
In addition to the procedures in this document, there are specific error messages that you can receive during installation of the Data/Fax Modem software, when you are trying to start the application drivers, or when you are trying to make a call. Any of these messages that appear will also display instructions about how to correct the error. If you receive an error message, follow the instructions displayed. If the instructions displayed with an error message do not contain enough information for you to correct the error, use the on-line documentation option to find a more detailed description of the error.
If you still cannot correct the error, use Table I to locate the symptom that best describes the problem.
Table 1. Problem Descriptions and Recommended Actions:
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Symptom |
Recommended Action |
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Problem with the modem's Operation. |
See "Testing the Data/Fax Modem" on modem's operation page 14 of the User's Guide. |
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Received errors while testing the modem. |
See "Problems While Testing the Data/Fax Modem" on page 18 of the User's Guide. |
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Other problems not described in this table. |
Refer to the online documentation appropriate to your environment. |
Note: If you are still having problems after trying the suggested actions in Table 1, in addition to this document see Appendix A on page 19 of the users guide for information on obtaining service for your adapter.
Problems While Testing the Data/Fax Modem:
If an error occurs during testing of the Data/Fax Modem, follow the instructions here.
1. If you receive an error message, try the action suggested in the diagnostics program and run the diagnostics again.
Note: You should also check the online information files appropriate to your operating system or environment as described in "The Data/Fax Modem On-line Documentation" page 12 of the installations and testing manual. Any new information or procedure that is discovered after the manual has been printed will be detailed there.
2. If the problem persists after you have tested the Data/Fax Modem again, verity that the following conditions have been met before obtaining service.
- All cabling is securely connected.
- The PC Card is securely seated in the socket.
- There are no compatibility problems between the Data/Fax Modem and one or more other ports in your computer system.
To isolate a compatibility problem, first verify that you have not configured an internal serial port to the same address as the Data/Fax Modem. Then, remove the other PC Cards from your personal computer and run the diagnostics.
- There are no problems with your personal computer.
3. If any of the conditions listed in step 2 have not been met, correct the problem and run the test again.
If the conditions listed in step 2 have been met, it may be necessary to have your computer and Data/Fax Modem serviced. See Appendix A on page 19 for information on obtaining help and service.
Help and Service Information:
During the warranty period, you can get toll free technical support 24 hours a day, 7 days a week, to answer any questions about your new IBM option. If you need warranty service, return or exchange is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.
Before calling, you may want to try using the IBM PC Company BBS to get the latest information about product use and possible product upgrades. To use this service, see the Note in Step 3 on page 11 in the Installation and Testing manual. If you still require assistance, please prepare for your call by following these steps.
Step 1: Troubleshooting:
You might be able to solve the problem yourself. If you have not done so already, you may want to try the procedures in "Problem Solving" on page 17 before calling IBM. Additionally, here are some other things you might want to try:
1. Remove and reconnect the cable.
2. Remove and re-seat the PC Card.
3. Place the PC Card in a different socket, if one is available.
4. Reread your applications software instructions; be sure that software settings are correct.
5. Inspect the PC Card for damage, such as bent pins.
6. Refer to your computer manuals for instructions about the installation of upgrades. Look for a section about system setup or system configuration. Follow all procedures.
Step 2: Preparing for the Call:
To assist the technical support representative, have available as much of the following information as possible:
1 Product name, description, and serial number (if any)
2. Proof of purchase
3. Computer manufacturer, model, serial number (if IBM), and manual
4. Exact wording of the error message (if any)
5. Description of the problem
6. Hardware and software configuration information for your system
If possible, have your computer and the Data/Fax Modem available. Your technical support representative might want to walk you through the problem during the call.
Step 3: Placing the Call to IBM:
Use one of the following numbers:
- Within the United States: Call the Options by IBM HeIpCenter at 1-800-772-2227
- Within Canada: For support, call HelpPC at 1-800-565-3344. For more information or to place an order, call 1-800-465-7999.
- Outside the United States and Canada, contact your IBM HelpWare number, your place of purchase, or your local IBM branch office.
Related Documents:
- PCMCIA 28.8/14.4 Data/Fax Modem (25H6420) - Testing the modem
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Search Keywords |
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Hint Category |
Modems, PCMCIA (PC Card) | |
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Date Created |
03-11-97 | |
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Last Updated |
05-04-99 | |
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Revision Date |
02-04-2000 | |
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Brand |
IBM Options | |
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Product Family |
Modems | |
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Machine Type |
28.8K | |
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Model |
25H6420 | |
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TypeModel |
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Retain Tip (if applicable) |
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Reverse Doclinks |