Netfinity 5500 M20 - Error Symptoms

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Document ID: MCGN-45VRLT

Netfinity 5500 M20 - Error Symptoms

Applicable to: World-Wide

Source: Hardware Maintenance Manual

Error Symptoms

Error Symptom

FRU/Action

CD is not working properly.

1. Clean the CD
2. CD-ROM Drive

CD-ROM drive tray is not working.
(The server must be powered-on.)

1. Insert the end of a paper clip into the manual tray-release opening.
2. CD-ROM Drive

CD-ROM drive is not recognized.

1. Run Configuration/Setup, enable primary IDE channel.
2. Check cables and jumpers.
3. Check for correct device driver.

Power switch does not work and reset button
does work.

1. Verify that the power-on control jumper on J32's extension cable is on pins 1 and 2.
2. Power Switch Assembly
3. System Board

Diskette drive in-use light stays on, or the system
bypasses the diskette drive, or the diskette drive
does not work.

If there is a diskette in the drive, verify that:
1. The diskette drive is enabled in the configuration
programs.
2. The diskette is good and not damaged.
(Try another diskette if you have one.)
3. The diskette is inserted correctly in the drive.
4. The diskette contains the necessary files to start the
server.
5. The software program is OK.
6. Run Diskette Drive Diagnostics.
7. Cable
8. Diskette Drive
9. System Board

Monitor problems (general)
Some IBM monitors have their own self-tests.
If you suspect a problem with your monitor,
refer to the information that comes with the monitor
for adjusting and testing instructions.

1. Monitor
2. Run Video Diagnostics. If diagnostics pass, the problem may be a video driver.
3. Display Adapter/System Board

Search Keywords

Document Category

Diagnostics

Date Created

11-03-99

Last Updated

16-03-99

Revision Date

26-05-2000

Brand

IBM PC Server

Product Family

Netfinity 5500 M20

Machine Type

8662

Model

All

TypeModel

Retain Tip (if applicable)

Reverse Doclinks
and Admin Purposes

Error Symptom	FRU/Action
CD is not working properly.	1. Clean the CD 2. CD-ROM Drive
CD-ROM drive tray is not working. (The server must be powered-on.)	1. Insert the end of a paper clip into the manual tray-release opening. 2. CD-ROM Drive
CD-ROM drive is not recognized.	1. Run Configuration/Setup, enable primary IDE channel. 2. Check cables and jumpers. 3. Check for correct device driver.
Power switch does not work and reset button does work.	1. Verify that the power-on control jumper on J32's extension cable is on pins 1 and 2. 2. Power Switch Assembly 3. System Board
Diskette drive in-use light stays on, or the system bypasses the diskette drive, or the diskette drive does not work.	If there is a diskette in the drive, verify that: 1. The diskette drive is enabled in the configuration programs. 2. The diskette is good and not damaged. (Try another diskette if you have one.) 3. The diskette is inserted correctly in the drive. 4. The diskette contains the necessary files to start the server. 5. The software program is OK. 6. Run Diskette Drive Diagnostics. 7. Cable 8. Diskette Drive 9. System Board
Monitor problems (general) Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, refer to the information that comes with the monitor for adjusting and testing instructions.	1. Monitor 2. Run Video Diagnostics. If diagnostics pass, the problem may be a video driver. 3. Display Adapter/System Board

	Search Keywords
	Document Category	Diagnostics
	Date Created	11-03-99
	Last Updated	16-03-99
	Revision Date	26-05-2000
	Brand	IBM PC Server
	Product Family	Netfinity 5500 M20
	Machine Type	8662
	Model	All
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes