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Service Hints & Tips

Document ID: GSMH-3AWFX3

IBM PC330/PC350 - Errors with PCI LAN card installed

Applicable to: World-Wide

Symptom:
IBM PC 300 series 6577/6587 systems may experience operating system, application, or data file errors when performing file transfers via a PCI network card.

Failures could be replicated by engineering during a remote install of OS/2 Warp Connect. The error manifests itself in one of two ways:
1. After the first reboot during installation, the system would hang with the cursor in the upper left corner, displaying the error message, "The file OS2KRNL is unacceptable."
2. The OS/2 logo screen would be corrupted, displaying strange colors.

Other intermittent, random fails may also occur, including trap E's, and network disconnects.

Problem Isolation Aids:
This tip applies to systems with only one PCI adapter installed, and only if the card is in slot 3 (top slot). Moving the PCI adapter to slot 1 or 2 will alleviate any problems.

If two or more PCI adapters are installed this tip does not apply.

Fix:
Relocate the PCI Network adapter to the first slot.

Engineering is still investigating this symptom; this tip will be modified as additional pertinent information becomes available.


SAS KEYWORDS:
PSY2 PSY2COMM PSY2ADPT PSVP
PSVPCOMM PSVPADPT PC330 PC350
D/T6587 PSY2ERR PSVPERR UNCLASSIFIED

Search Keywords

Hint Category

Adapter Cards, OS/2, Retain

Date Created

29-10-96

Last Updated

21-05-98

Revision Date

19-05-99

Brand

IBM PC

Product Family

PC 330, PC 350

Machine Type

6577, 6587

Model

Various

TypeModel

Retain Tip (if applicable)

H134691

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