Servers - POST error codes for ServeRAID and ServeRAID II controllers

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Service Hints & Tips

Document ID: MCGN-3TUNBN

Servers - POST error codes for ServeRAID and ServeRAID II controllers

Applicable to: World-Wide

Source: RETAIN tip H163474

This document is provided as a Service Aid. Error codes listed are true to the date that this document was created. Future Firmware / BIOS updates to the associated Adapters / Controllers may likely add to the Error Codes listed.

The POST Error codes listed in this document apply to the following Adapters and Onboard Controller:

ServeRAID Adapter

FRU p/n06H9334
Opt. p/n70G8489

ServeRAID Adapter

FRU p/n76H6875
Opt. p/n70G8489

ServeRAID II Adapter

FRU p/n76H3587
Opt. p/n76H3584

ServeRAID Onboard Controller

(Integrated in System Planar)

The error codes for the Adapters / Controllers listed above should be a primary consideration when diagnosing any PC Server / Netfinity server that supports and is configured with any of these Adapters / Controllers.

If a POST error exists at the adapter, the error code(s)* are displayed in a line of text immediately following the Adapter/Controller's Firmware version. See the following example:

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
_______________________________
* IBM PC ServeRAID Adapter BIOS *
* Copyright IBM Corp. 1995,1997 *
* *
* BIOS Ver. x.xx.x xx/xx/xx *
*_______________________________*

<< << Press <Ctrl + I> for MiniConfig Utility >> >>

Initializing Adapter Number 1. Please Wait. Starting Drives.
Firmware Version: x.xx.xx

* Adapter POST Codes: ISPR=xxxx

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

The ISPR (Interrupt Status Port Register) code identifies the Adapter / Controller State.

NOTE: DO NOT replace the ServeRAID, ServeRAID II Adapter, or a System Planar with the integrated Onboard ServeRAID Controller unless such a replacement is identified in the recommended "FRU Actions" listed respective to each Error code below:

POST (ISPR) ERROR/DESCRIPTION

FRU Action

EF10
(Default ISPR)

1-No ISPR Error Present.

1xxx
(Microcode Checksum Error)

1-Replace ServeRAID, ServeRAID II, or System Planar (Integrated Onboard ServeRAID II Controller).

2xxx thru 60xx and 70xx thru 8xxx
(Code DRAM Error)

1-Install download jumpers** and Flash the Adapter/Controller with the latest IBM ServeRAID
BIOS / Firmware from the IBM Website*** then restore the jumpers to their default positions.

2-If error still persists, then replace ServeRAID, ServeRAID II, or System Planar (Integrated
Onboard ServeRAID II Controller).

6Axx thru 6Fxx
(Battery Backup Cache Module)

1-Make sure the Battery Backed up cache option is plugged in correctly. If it is, replace the
Option.
2-If error still persists, then replace ServeRAID II, ServeRAID or System Planar (Integrated
Onboard ServeRAID II Controller).

9xxx thru Bxxx (hex)
(SCSI bus error caused by either defective drives, termination, etc.)

1 - Isolate between SCSI subsystem and adapter by disconnecting all SCSI cables and reboot. IF ISPR error IS STILL PRESENT, perform the following actions until the error is eliminated:

Reseat the Adapter
Replace the Adapter/Controller

NOTE: REFER TO THE HMM (HARDWARE MAINTENANCE MANUAL) SPECIFIC TO THE SYSTEM COMPRISING THE SCSI CHANNEL FOR SCSI CABLE DETAILS.

NOTE: THE ADAPTER/CONTROLLER WILL DETECT A CONFIGURATION CHANGE, DO NOT SELECT "SAVE CHANGES", RATHER PRESS F10 TO BYPASS ANY OPTIONS TO THIS EFFECT.

2 - IF ISPR error IS NOT PRESENT after disconnecting cables, follow the steps below until the error is eliminated:

a - Identify which channel is causing the error by the lower nibble of byte 1 in the error code, i.e.,

b - Confirm that the channel(s) identified from the error in step a. is the cause of the error by verifying that the error presents itself ONLY when the offending channel is reconnected.

c - Check termination of identified channel in step b.

NOTE: REFER TO THE HMM (HARDWARE MAINTENANCE MANUAL) SPECIFIC TO THE SYSTEM COMPRISING THE SCSI CHANNEL FOR TERMINATION DETAILS.

d - Check for proper Backplane Jumper configuration.

NOTE: REFER TO THE HMM (HARDWARE MAINTENANCE MANUAL) SPECIFIC TO THE SYSTEM COMPRISING THE SCSI CHANNEL FOR JUMPER DETAILS

e - Check for proper cabling config. (in systems that use DASD status cables, Channel 1 DASD status cable should be connected to the backplane to which the Channel 1 SCSI signal cable is connected, same for all other Channels used.

f - Replace cable of channel in step b.

g - Replace Backplane of channel identified in step b.

h - Disconnect one drive at a time attached to the channel identified in step b, then reboot to determine which drive is causing the error.

EF10
(Default ISPR)

1 - Adapter/Controller is functioning properly, DO NOT replace Adapter / or Planar with Integrated
Controller.

2 - Note the resulting BCS and or ECS Error codes and see the FRU actions respective to those
codes (EF10 IS A DEFAULT POST CODE FOR ISPR INDICATING THAT THERE IS NO ISPR ERROR PRESENT).

EFFE
(Firmware code corrupt or download jumpers are in place)

1 - Verify download jumpers** are in their default locations

2 - If Download jumpers are NOT in place and error still persists, then Flash the Adapter/Controller Firmware WITH the Jumpers in place, then move the download Jumpers** to their default locations.

3 - If error still persists after steps 1 and 2, replace the ServeRAID, ServeRAID II, or System Planar (Integrated onboard ServeRAID II Controller).

FFFF

1 - Isolate between SCSI Subsystem and Adapter / Controller by disconnecting all attached SCSI cables and reboot. IF ISPR code is NOT PRESENT after disconnecting cables, follow the steps below until the error is eliminated:

a - Identify which channel is causing the error by reconnecting cables one at a time and rebooting until the error returns.

b - Check termination of identified channel in step a.

c - Replace SCSI Cable attached to channel identified in step a.

d - Replace Backplane attached to channel identified in step a.

e - Disconnect one drive at a time attached to channel identified in step a. and reboot to determine which drive is causing the problem.

2 - If ISPR code is still present after disconnecting all SCSI cables then rebooting, perform the following actions until the error is no longer present:

Reseat the Adapter
Replace the Adapter/Controller

** Download Jumper Locations:

ServeRAID Adapter:

J13 consists of 4 pins which will accept 2 jumper blocks.
Install jumper blocks as follows (with respect to the card layout above to enable Download via Bootlock):

The Default position for each jumper block is on one of each pair of pins.

--------------------------------------------------------------------------------------------------------

**Download Jumper locations:

ServeRAID II Adapter:

J11 consists of 4 pins which will accept 2 jumper blocks.
Install jumper blocks as follows (with respect to the card layout above to enable Download via Bootlock):

The Default positions for each jumper block is on one of each pair of pins.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

**Download Jumper Locations:

ServeRAID II Controller:
(Integrated on System Planar)

J34 consists of 4 pins which will accept 2 jumper blocks.
Install jumper blocks as follows (with respect to the card layout above to enable Download via Bootlock):

The Default position for each jumper block is on one of each pair of pins.

------------------------------------------------------------------------------------------------------------

*** The IBM Website file download area is available at the following URL: http://www.pc.ibm.com/files.html

SAS KEYWORDS:
PSY2, PSY2ERROR, SERVERAID, SERVERAIDII, UNCLASSIFIED, D/T8638, D/T8640, D/T8641, D/T8642, D/T8650, D/T8651, D/T8644, MICROCODE, FIRMWARE, BIOS, ERROR CODES, ERROR, CODES

Search Keywords

PSY2, PSY2ERROR, SERVERAID, SERVERAIDII, UNCLASSIFIED, D/T8638, D/T8640, D/T8641, D/T8642, D/T8650, D/T8651, D/T8644, MICROCODE, FIRMWARE, BIOS, ERROR CODES, ERROR, CODES

Hint Category

RAID, Retain

Date Created

24-04-98

Last Updated

08-03-99

Revision Date

06-03-2000

Brand

IBM PC Server

Product Family

Netfinity 3500, Netfinity 7000, PC Server 300, PC Server 315, PC Server 320, PC Server 330, PC Server 500, PC Server 520, PC Server 704, PC Server 720

Machine Type

8644, 8651, 8640, 8638, 8641, 8650, 8642

Model

various

TypeModel

Retain Tip (if applicable)

H163474

Reverse Doclinks
and Admin Purposes

Date last altered: A99/03/05

ServeRAID Adapter	FRU p/n06H9334 Opt. p/n70G8489
ServeRAID Adapter	FRU p/n76H6875 Opt. p/n70G8489
ServeRAID II Adapter	FRU p/n76H3587 Opt. p/n76H3584
ServeRAID Onboard Controller	(Integrated in System Planar)

POST (ISPR) ERROR/DESCRIPTION	FRU Action
EF10 (Default ISPR)	1-No ISPR Error Present.
1xxx (Microcode Checksum Error)	1-Replace ServeRAID, ServeRAID II, or System Planar (Integrated Onboard ServeRAID II Controller).
2xxx thru 60xx and 70xx thru 8xxx (Code DRAM Error)	1-Install download jumpers and Flash the Adapter/Controller with the latest IBM ServeRAID BIOS / Firmware from the IBM Website* then restore the jumpers to their default positions. 2-If error still persists, then replace ServeRAID, ServeRAID II, or System Planar (Integrated Onboard ServeRAID II Controller).
6Axx thru 6Fxx (Battery Backup Cache Module)	1-Make sure the Battery Backed up cache option is plugged in correctly. If it is, replace the Option. 2-If error still persists, then replace ServeRAID II, ServeRAID or System Planar (Integrated Onboard ServeRAID II Controller).
9xxx thru Bxxx (hex) (SCSI bus error caused by either defective drives, termination, etc.)	1 - Isolate between SCSI subsystem and adapter by disconnecting all SCSI cables and reboot. IF ISPR error IS STILL PRESENT, perform the following actions until the error is eliminated: Reseat the Adapter Replace the Adapter/Controller NOTE: REFER TO THE HMM (HARDWARE MAINTENANCE MANUAL) SPECIFIC TO THE SYSTEM COMPRISING THE SCSI CHANNEL FOR SCSI CABLE DETAILS. NOTE: THE ADAPTER/CONTROLLER WILL DETECT A CONFIGURATION CHANGE, DO NOT SELECT "SAVE CHANGES", RATHER PRESS F10 TO BYPASS ANY OPTIONS TO THIS EFFECT. 2 - IF ISPR error IS NOT PRESENT after disconnecting cables, follow the steps below until the error is eliminated: a - Identify which channel is causing the error by the lower nibble of byte 1 in the error code, i.e., b - Confirm that the channel(s) identified from the error in step a. is the cause of the error by verifying that the error presents itself ONLY when the offending channel is reconnected. c - Check termination of identified channel in step b. NOTE: REFER TO THE HMM (HARDWARE MAINTENANCE MANUAL) SPECIFIC TO THE SYSTEM COMPRISING THE SCSI CHANNEL FOR TERMINATION DETAILS. d - Check for proper Backplane Jumper configuration. NOTE: REFER TO THE HMM (HARDWARE MAINTENANCE MANUAL) SPECIFIC TO THE SYSTEM COMPRISING THE SCSI CHANNEL FOR JUMPER DETAILS e - Check for proper cabling config. (in systems that use DASD status cables, Channel 1 DASD status cable should be connected to the backplane to which the Channel 1 SCSI signal cable is connected, same for all other Channels used. f - Replace cable of channel in step b. g - Replace Backplane of channel identified in step b. h - Disconnect one drive at a time attached to the channel identified in step b, then reboot to determine which drive is causing the error.
EF10 (Default ISPR)	1 - Adapter/Controller is functioning properly, DO NOT replace Adapter / or Planar with Integrated Controller. 2 - Note the resulting BCS and or ECS Error codes and see the FRU actions respective to those codes (EF10 IS A DEFAULT POST CODE FOR ISPR INDICATING THAT THERE IS NO ISPR ERROR PRESENT).
EFFE (Firmware code corrupt or download jumpers are in place)	1 - Verify download jumpers are in their default locations 2 - If Download jumpers are NOT in place and error still persists, then Flash the Adapter/Controller Firmware WITH the Jumpers in place, then move the download Jumpers to their default locations. 3 - If error still persists after steps 1 and 2, replace the ServeRAID, ServeRAID II, or System Planar (Integrated onboard ServeRAID II Controller).
FFFF	1 - Isolate between SCSI Subsystem and Adapter / Controller by disconnecting all attached SCSI cables and reboot. IF ISPR code is NOT PRESENT after disconnecting cables, follow the steps below until the error is eliminated: a - Identify which channel is causing the error by reconnecting cables one at a time and rebooting until the error returns. b - Check termination of identified channel in step a. c - Replace SCSI Cable attached to channel identified in step a. d - Replace Backplane attached to channel identified in step a. e - Disconnect one drive at a time attached to channel identified in step a. and reboot to determine which drive is causing the problem. 2 - If ISPR code is still present after disconnecting all SCSI cables then rebooting, perform the following actions until the error is no longer present: Reseat the Adapter Replace the Adapter/Controller

	Search Keywords	PSY2, PSY2ERROR, SERVERAID, SERVERAIDII, UNCLASSIFIED, D/T8638, D/T8640, D/T8641, D/T8642, D/T8650, D/T8651, D/T8644, MICROCODE, FIRMWARE, BIOS, ERROR CODES, ERROR, CODES
	Hint Category	RAID, Retain
	Date Created	24-04-98
	Last Updated	08-03-99
	Revision Date	06-03-2000
	Brand	IBM PC Server
	Product Family	Netfinity 3500, Netfinity 7000, PC Server 300, PC Server 315, PC Server 320, PC Server 330, PC Server 500, PC Server 520, PC Server 704, PC Server 720
	Machine Type	8644, 8651, 8640, 8638, 8641, 8650, 8642
	Model	various
	TypeModel
	Retain Tip (if applicable)	H163474
	Reverse Doclinks and Admin Purposes	Date last altered: A99/03/05