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Document ID: DETR-43EPJQ |
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Aptiva - 2158/2163/2164 Considerations - System lock-up after pressing "Ctrl + Alt + Del" twice
Applicable to: World-Wide
Description:
System lock-up after pressing "Ctrl + Alt + Del" 2 times.
Models affected:
2158, 2163, and 2163
How to duplicate:
1. Install recovery CD and complete the Windows 98 setup.
2. Restart system.
3. Press "Ctrl + Alt + Del" 2 times.
4. System lock-up.
Note: This problem is same as A0680(V70ma).
Root cause:
This is caused by Norton Antivirus installing unstable shutdown hooks, which do not work properly with ACPI.
Workaround:
The only option is to Unload AutoProtect at Startup.
Warning: Disabling the Load Auto-Protect at Startup option in Norton AntiVirus significantly reduces protection against viruses. You can enable the Load Auto-Protect at Startup option at any time. The only protection a customer would have is to manually run a Scan
To disable the Load Auto-Protect at Startup option in Norton AntiVirus:
1. Turn your computer on if it is not already on.
2. Close all open programs.
3. Click the Start button on your Windows 98 desktop.
4. Open the Programs menu to access the Norton AntiVirus menu.
5. Open the Norton AntiVirus menu and click Norton AntiVirus.
6. In the Norton AntiVirus window, click the Options button.
7. In the Options window, click the Auto-Protect tab.
8. On the Auto-Protect page, make sure the Load Auto-Protect at Startup option is not checked. If it is, click it to remove the check mark.
9. Click OK to save the new setting.
10. Click Yes when you receive this Auto-Protect message: "Norton AntiVirus Auto-Protect will not automatically load the next time you restart your computer. Would you like to unload it now?"
Disabling the Load Auto-Protect at Startup option in Norton AntiVirus significantly reduces protection against viruses. You can enable the Load Auto-Protect at Startup option at any time
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Hint Category |
Lock-up/Hang, Considerations | |
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Date Created |
22-12-98 | |
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Last Updated |
02-03-99 | |
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Revision Date |
01-03-2000 | |
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Brand |
IBM Aptiva | |
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Product Family |
Aptiva | |
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Machine Type |
2158, 2163, 2164 | |
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Model |
all | |
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