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Document ID: MQUN-3TKPUG |
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Server 300/320/500 - Kodak scanner not seen
Applicable to: World-Wide
Symptom:
During installation of a Kodak 923D Scanner, the system does not configure (recognize) the scanner in the SCSI installed devices list.
Problem Isolation Aids:
The system is a Server 300, 320, or 520.
The system diagnostics don't fail.
QA plus can see the device, OS/2 and POST do not recognize it.
The device is attached to a PCI SCSI-2 Adapter.
The device may be fully functional if attached to a non-PCI SCSI adapter, such as the micro channel adapter in the 9595.
Fix:
No IBM FRUs should be replaced. This appears to be a device driver compatibility issue. This scanner may not be supported on a PCI SCSI bus by the device vendor.
Customers who have this scanner attached to a PCI SCSI adapter and are having compatibility problems should refer the problem to their point of sale of the Kodak scanner or to Kodak technical support for further assistance and to inquire about the availability of fixes.
SAS KEYWORDS:
PSY2 SCSI PSY2OEM D/T8640
8640 PCI SERVER 300
320 PSY2TBD 520 8641
D/T8641 OEM SCSI-2
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Search Keywords |
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Hint Category |
OS/2, SCSI | |
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Date Created |
19-02-96 | |
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Last Updated |
15-07-98 | |
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Revision Date |
14-07-2000 | |
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Brand |
IBM PC Server | |
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Product Family |
PC Server 300, PC Server 500 | |
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Machine Type |
8640, 8641 | |
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Model |
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TypeModel |
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Retain Tip (if applicable) |
H132528 | |
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Reverse Doclinks |