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Document ID: PSGF-44ZQV8

Rapid Access Keyboard - Keyboard does not store the settings

Applicable to: World-Wide

Symptom:
Rapid Access Keyboard is not retaining settings in computer's BIOS after customization.

Configuration:

• Machine: Clone PII 233Mhz
• Operating System: Windows 98
• Installed options: 64MB RAM with Adaptec 1502 SCSI controller, SCSI backup device, SCSI CD-ROM, SCSI CD-R, IDE CD-ROM, LS100 drive, SB AWE 64, Creative Labs Extreme Blaster video card.
• Options by IBM Rapid Access Keyboard

Solution:
Due to differences in OEM system manufactures BIOS content, a small number of rapid access keyboards could experience difficulty wherein the system fails to correctly retain the defined functions of the special feature buttons on the keyboard. If the proper installation and usage steps have been followed as described in the keyboard's users manual, and still is unable to achieve proper performance from the system and keyboard, contact the system manufacturer and determine if a later BIOS level is available for the system. If so, install the updated BIOS and perform the keyboard software installation and configuration steps again, as defined in the user guide provided with the keyboard.

After taking these steps, if the system will still not successfully retain proper special function button settings for the keyboard, contact the IBM technical support center for further assistance.

	Search Keywords
	Document Category	Keyboards, Performance, Windows 98
	Date Created	11-02-99
	Last Updated	25-05-99
	Revision Date	26-05-2000
	Brand	IBM Options
	Product Family	Input Devices
	Machine Type	Keyb
	Model	666; 667; 670; 671; 649; 660; 665; 668; 669; 661; 662; 663; 664; 672
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes