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Aptiva - 2158 Considerations - MS Office Pro install failure
Applicable to: World-Wide
Description:
Install of Microsoft Office 97 Professional ver 8.0 fails to install when Norton AntiVirus is installed. When the file copy process starts an error message "Setup could not read from the file: x:\filename.xxx"
*** This was NOT reproducible in the golden Preload ***
Models affected:
2158
Norton AntiVirus
Microsoft Office professional ver 8.0
How to duplicate:
Install MS Office, selecting the standard default selections.
Root cause:
*** This was NOT reproducible in the golden Preload which was 5 levels above ***
Workaround:
If this does occur, Disable Norton's Auto-Protect by opening the Auto-Protect icon in the system tray
and then selecting the Disable button. The Auto-Protect icon will have the circle with the line through it to
indicate that AP is disabled.
After disabling AP, install the software. After the software is installed, Enable Auto-Protect.
by opening the Auto-Protect icon in the system tray and then selecting the Enable button.
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Hint Category |
Software Installation/Configuration, Considerations | |
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Date Created |
28-12-98 | |
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Last Updated |
02-03-99 | |
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Revision Date |
01-03-2000 | |
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Brand |
IBM Aptiva | |
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Product Family |
Aptiva | |
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Machine Type |
2158 | |
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Model |
all | |
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TypeModel |
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