TP Selectadock II - Symptom - T0 - FRU

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Service Hints & Tips

Document ID: GSMH-3DKF8E

TP Selectadock II - Symptom - T0 - FRU - Index

Applicable to: World-Wide

Symptom-to-FRU Index:
The Symptom-to-FRU Index lists error symptoms and possible causes. The most likely cause is listed first.

Note:
Replace the FRUs one at a time in the sequence shown in the FRUs of the SelectaDock Sequence of Action column. If a replaced part did not resolve the problem, put the original part back in the SelectaDock Docking System. Do not replace nondefective parts.

Always begin with 'General Preparation´. This index also can be used to help you decide which FRUs to have available when servicing the SelectaDock Docking System.

Numeric error codes show the errors detected in the POST or system operation. X s, when included in the error code, can be any number.

FRU codes are used for errors detected by diagnostic tests.

If no error codes are available, use narrative symptoms.

If the symptom is not listed or you cannot correct the problem using this index, go to 'Undetermined Problems´.

If you cannot correct the problem using this index, go to 'Undetermined Problems´.

Important:
1. Before replacing any SCSI device, verify there are no duplicate SCSI ID settings.
2. Make sure there are no conflicts of hardware settings, such as, interrupt level, memory address, DMA channel, and I/O address.
3. If you have both an error message and an incorrect audio response, diagnose the error message first.
4. If you cannot run the advanced diagnostic tests, but did receivea POST error message, diagnose the POST error message.
5. If you did not receive an error message, look fora description of your error symptoms in the first part of this index.
6. Check all power supply voltages before you replace the main card, riser card, and audio card of the SelectaDock Docking System. (See 'Power Supply´.)

Numeric Error Codes:

Symptom or Error

FRUs of the SelectaDock Sequence of Actions

10X, 11X
101: Interrupt failure.
102: Timer failure.
103: Timer interrupt failure.
104: Protected mode failure.
105: Last 8042 command not accepted.
107: NMI test failure.
108: Timer bus test failure.
109: Low meg-chip select test.

1. Adapter in slot (if used)
2. Riser card
3. Main card

195
(The computer was docked to the SelectaDock Docking System while in hibernation mode.)

1. Do the following steps.
a. Power-off and undock the system.
b. Power-on and shut down the system.
c. Power-off and dock the system.

1XX

1. See the Hardware Maintenance Manual of the computer. If the problem remains, go to 'Undetermined Problems´.

2XX
201: Memory data error.
202: Memory line error 00-15. 2. Main card
203: Memory line error 16-23.
205: Memory test failure on on-board memory.
221: ROM to RAM remap error.

1. See the Hardware Maintenance Manual of the computer.

3XX

1. See 'External Keyboard´.

6XX

1. Before changing any devices, run the diagnostic test. (See the 'How to Run the Diagnostics´.)
2. FDD external attachment kit
3. Diskette drive assembly
4. Riser card

11XX, 12XX

1. Serial devices
2. Communication cable
3. Riser card

17XX

1. Hard disk drive (2.5-inch ThinkPad hard disk drive)
2. Main card

24XX

1. Main card
2. Riser card

860X

1. Mouse
2. External keyboard
3. Riser card

I 9990301,I 9990302
I 9990305

1. See the Hardware Maintenance Manual of the computer.

Not shown above

1. See the Hardware Maintenance Manual of the computer.
2. See 'Undetermined Problems´.

Diagnostic Error Codes:
A detected error is shown as in the following example:

A large X to the left of the device icon
Device ID (three digit)
FRU code (four digit)
Error code (two digit)

The device ID and error code are used to indicate the detail portion of the FRU which caused the error. If replacing a FRU does not correct the problem, see the device ID or error code from the previous failure. If they have changed, the cause might be because the new FRU is defective or that the FRU was incorrectly installed.

Device ID:
If an error is detected by the diagnostic tests, a three digit device ID is displayed. The device ID indicates suspected device.

FRU Codes:
If an error is detected by the diagnostic tests, a four-digit FRU code is displayed. The FRU code indicates two suspected FRUs. Replace the FRU that is indicated by the two leftmost digits first; then replace the FRU that is indicated by the two rightmost digits. No FRU is assigned to code 00. If only one FRU is suspected, the other FRU code is filled with zeros. See the reference page before replacing the FRU.

FRU Code

FRU

10

1. System board

30

Reserved

32

1. External keyboard
2. Main card
3. Riser card

33

1. External mouse
2. Main card
3. Riser card

45

External CRT

51

1. Reseat the diskette drive (FDD-2)
2. Diskette drive (FDD-2)
3. Main card
4. Riser card

61

1. Reseat the hard disk drive in the SelectaDock Docking System (HDD-3)
2. Hard disk drive in the SelectaDock Docking System (HDD-3)
3. Main card

63

1. Reseat the second hard disk drive in the SelectaDock Docking System (HDD-4)
2. Second hard disk drive in the SelectaDock Docking System (HDD-4)
3. Main Card

70

PCMCIA-2 (Replicator)

90

CD-ROM drive

91

CD-ROM drive in the SelectaDock

If the problem still remains after replacement of the FRUs, go to 'Undetermined Problems´.

Beep Symptoms:

Symptom or Error

FRUs of the SelectaDock Sequence of Actions

Beep sounds continuously.

1. Verify that the ThinkPad model is correct. (See 'General Preparation´.)
2. Security feature group
3. Main card
4. Audio card

Keyboard-Related Symptoms:

Symptom or Error

FRUs of the SelectaDock Sequence of Actions

One or more keys do not work on the external keyboard, but the SelectaDock is otherwise functional.

1. Go to 'External Keyboard´.

Indicator-Related Symptoms:

Symptom or Error

FRUs of the SelectaDock Sequence of Actions

Power-good light does not turn on, fan does not run, and the computer is not functional.

1. See 'Undetermined Problems´.

Computer is functional and the fan runs, but the power on indicator does not turn on.

1. Check the connector of LCD Group
2. Main Card
3. Go to 'Power Supply´.

LCD (SelectaDock) for the hard disk drive stays on.

1. 2.5-inch hard disk drive on the UltraBay tray or IDE drive in the hall-height bay. of the SelectaDock

LCD (SelectaDock) for the hard disk drive is not working, but the SelectaDock is functional.

1. Check the connector of LCD Group
2. LCD Circuit Board Group
3. Main card

Power-Related Symptoms:

Symptom or Error

FRUs of the SelectaDock Sequence of Actions

Although the computer is powered off, the fan of the SelectaDock power supply is running.

1. Power supply unit

The power of SelectaDock cannot be powered off.

1. Power supply unit

Peripheral-Device-Related Symptoms:

Symptom or Error

FRUs of the SelectaDock Sequence of Actions

External display screen changes colors.

1. Go to 'External Display´.

UltraBay-Tray-Related Symptoms:

Symptom or Error

FRUs of the SelectaDock Sequence of Actions

The HDD or FDD on the UltraBay tray does not work correctly.

1. Reseat the drive.
2. Reseat the power cable and SCSI cable of the of the UltraBay tray. (See 'UltraBay Tray´ on.)
3. Check that:
a. The drive works correctly if it is installed in the UltraBay of the computer.
b. Whether the IDE connector of the UltraBay tray is connected correctly.
c. No more than two IDE devices are installed including a device in the half-height bay.
4. Run the drive test.
5. Main card

PC-Card-Related Symptoms:

Symptom or Error

FRUs of the SelectaDock Sequence of Actions

PC Card does not work.

1. Reseat the PC card.
2. Check that:
a. The PC card is functional when installed in the computer or another SelectaDock.
b. The PC card is correctly set up, including the computer resource assignments and device driver installation.
3. Run the diagnostic test for PCMCIA.
4. Main card

SCSI Device-Related Symptoms:

Symptom or Error

FRUs of the SelectaDock Sequence of Actions

The external SCSI device does not work.

1. Verify the SCSI device is powered on.
2. Verify the SCSI device is terminated at the last device.
3. Reseat the drive.
4. Run the drive test.
5. Main card

The internal SCSI device does not work.

1. Reseat the drive.
2. Verify the SCSI cable connections.
3. Verify the terminator on the SCSI drive in the SelectaDock is removed.
4. Run the drive test.
5. Main card

Audio-Related Symptoms:

Symptom or Error

FRUs of the SelectaDock Sequence of Actions

Audio equipment does not work.

Verify that:
1. The audio equipment works when connected directly to the computer.
2. The audio equipment is designed to be supported by this product.

Sound Blaster-Related Symptoms:

Symptom or Error

FRUs of the SelectaDock Sequence of Actions

The Sound Blaster or compatible adapter card does not work.

Check that:
1. The game switch is set to the OFF position. (See 'Game Switch´.) Because of a resource conflict, the Sound Blaster does not work when the MIDI/joystick port is enabled.
2. The MIDI/joystick of the computer has also been disabled. See the user's guide of the computer.

MIDI/Joystick-Port-Related Symptoms:

Symptom or Error

FRUs of the SelectaDock Sequence of Actions

The MIDI/joystick does not work.

Check that:
1. The game switch is set to the ON position. (See 'Game Switch´.)
2. The computer supports the MIDI device, when the problem occurs only during MIDI operation.

Adapter-Related Symptoms:

Symptom or Error

FRUs of the SelectaDock Sequence of Actions

The adapter does not work.

Verify that:
1. The adapter is designed for the docking station adapter slot.
2. The system resources are assigned correctly by its utility program, if the adapter card is a non-PnP ISA adapter bus type.
3. The driver diskette is up to date. Contact the driver manufacturer. The accompanying diskette may support only older desktop computers.

See the adapter documentation that came with the option to diagnose problems.

Intermittent Symptoms:

Symptom or Error

FRUs of the SelectaDock Sequence of Actions

An intermittent problem occurs.

The problem can be difficult to analyze because it occurs intermittently. If your docking station has such a problem, verify that:
1. The computer is firmly attached to the docking station.
2. All cables and power cords are securely connected to the SelectaDock system and to the attached options.
3. The SCSI device is correctly terminated.
4. Do the loop test. (See 'How to Run the
Diagnostics´.)

If these items are correct and the problem still occurs, go to 'Undetermined Problems´.

Other Symptoms:

Symptom or Error

FRUs of the SelectaDock Sequence of Actions

Computer does not work, the power-on indicator does not turn on, but the fan runs.

1. See 'Undetermined Problems´.

Program-load error during remote IPL from the file server.

1. Network Adapter

The HDD-3 or HDD-4 is not recognized and no error codes appear on the screen. (The password HDD-3 or HDD-4 is still set.)

Note:
The HDD-3 or HDD-4 icon indicates the
2.5-inch ThinkPad hard disk drive installed in the SelectaDock.

1. Remove the hard disk password for the ThinkPad of the hard disk as follows:
a. Remove the hard disk drive from the SelectaDock Docking System and install it to the computer.
b. Remove the hard disk password.

Search Keywords

Hint Category

Hardware Maintenance Information

Date Created

22-01-97

Last Updated

27-08-98

Revision Date

21-08-99

Brand

IBM ThinkPad

Product Family

ThinkPad Docking Stations

Machine Type

3547

Model

002

TypeModel

Retain Tip (if applicable)

N/A

Reverse Doclinks
and Admin Purposes

Symptom or Error	FRUs of the SelectaDock Sequence of Actions
10X, 11X 101: Interrupt failure. 102: Timer failure. 103: Timer interrupt failure. 104: Protected mode failure. 105: Last 8042 command not accepted. 107: NMI test failure. 108: Timer bus test failure. 109: Low meg-chip select test.	1. Adapter in slot (if used) 2. Riser card 3. Main card
195 (The computer was docked to the SelectaDock Docking System while in hibernation mode.)	1. Do the following steps. a. Power-off and undock the system. b. Power-on and shut down the system. c. Power-off and dock the system.
1XX	1. See the Hardware Maintenance Manual of the computer. If the problem remains, go to 'Undetermined Problems´.
2XX 201: Memory data error. 202: Memory line error 00-15. 2. Main card 203: Memory line error 16-23. 205: Memory test failure on on-board memory. 221: ROM to RAM remap error.	1. See the Hardware Maintenance Manual of the computer.
3XX	1. See 'External Keyboard´.
6XX	1. Before changing any devices, run the diagnostic test. (See the 'How to Run the Diagnostics´.) 2. FDD external attachment kit 3. Diskette drive assembly 4. Riser card
11XX, 12XX	1. Serial devices 2. Communication cable 3. Riser card
17XX	1. Hard disk drive (2.5-inch ThinkPad hard disk drive) 2. Main card
24XX	1. Main card 2. Riser card
860X	1. Mouse 2. External keyboard 3. Riser card
I 9990301,I 9990302 I 9990305	1. See the Hardware Maintenance Manual of the computer.
Not shown above	1. See the Hardware Maintenance Manual of the computer. 2. See 'Undetermined Problems´.

FRU Code	FRU
10	1. System board
30	Reserved
32	1. External keyboard 2. Main card 3. Riser card
33	1. External mouse 2. Main card 3. Riser card
45	External CRT
51	1. Reseat the diskette drive (FDD-2) 2. Diskette drive (FDD-2) 3. Main card 4. Riser card
61	1. Reseat the hard disk drive in the SelectaDock Docking System (HDD-3) 2. Hard disk drive in the SelectaDock Docking System (HDD-3) 3. Main card
63	1. Reseat the second hard disk drive in the SelectaDock Docking System (HDD-4) 2. Second hard disk drive in the SelectaDock Docking System (HDD-4) 3. Main Card
70	PCMCIA-2 (Replicator)
90	CD-ROM drive
91	CD-ROM drive in the SelectaDock

Symptom or Error	FRUs of the SelectaDock Sequence of Actions
Beep sounds continuously.	1. Verify that the ThinkPad model is correct. (See 'General Preparation´.) 2. Security feature group 3. Main card 4. Audio card

Symptom or Error	FRUs of the SelectaDock Sequence of Actions
One or more keys do not work on the external keyboard, but the SelectaDock is otherwise functional.	1. Go to 'External Keyboard´.

Symptom or Error	FRUs of the SelectaDock Sequence of Actions
Power-good light does not turn on, fan does not run, and the computer is not functional.	1. See 'Undetermined Problems´.
Computer is functional and the fan runs, but the power on indicator does not turn on.	1. Check the connector of LCD Group 2. Main Card 3. Go to 'Power Supply´.
LCD (SelectaDock) for the hard disk drive stays on.	1. 2.5-inch hard disk drive on the UltraBay tray or IDE drive in the hall-height bay. of the SelectaDock
LCD (SelectaDock) for the hard disk drive is not working, but the SelectaDock is functional.	1. Check the connector of LCD Group 2. LCD Circuit Board Group 3. Main card

Symptom or Error	FRUs of the SelectaDock Sequence of Actions
Although the computer is powered off, the fan of the SelectaDock power supply is running.	1. Power supply unit
The power of SelectaDock cannot be powered off.	1. Power supply unit

Symptom or Error	FRUs of the SelectaDock Sequence of Actions
External display screen changes colors.	1. Go to 'External Display´.

Symptom or Error	FRUs of the SelectaDock Sequence of Actions
PC Card does not work.	1. Reseat the PC card. 2. Check that: a. The PC card is functional when installed in the computer or another SelectaDock. b. The PC card is correctly set up, including the computer resource assignments and device driver installation. 3. Run the diagnostic test for PCMCIA. 4. Main card

Symptom or Error	FRUs of the SelectaDock Sequence of Actions
The external SCSI device does not work.	1. Verify the SCSI device is powered on. 2. Verify the SCSI device is terminated at the last device. 3. Reseat the drive. 4. Run the drive test. 5. Main card
The internal SCSI device does not work.	1. Reseat the drive. 2. Verify the SCSI cable connections. 3. Verify the terminator on the SCSI drive in the SelectaDock is removed. 4. Run the drive test. 5. Main card

Symptom or Error	FRUs of the SelectaDock Sequence of Actions
Audio equipment does not work.	Verify that: 1. The audio equipment works when connected directly to the computer. 2. The audio equipment is designed to be supported by this product.

Symptom or Error	FRUs of the SelectaDock Sequence of Actions
The Sound Blaster or compatible adapter card does not work.	Check that: 1. The game switch is set to the OFF position. (See 'Game Switch´.) Because of a resource conflict, the Sound Blaster does not work when the MIDI/joystick port is enabled. 2. The MIDI/joystick of the computer has also been disabled. See the user's guide of the computer.

Symptom or Error	FRUs of the SelectaDock Sequence of Actions
The MIDI/joystick does not work.	Check that: 1. The game switch is set to the ON position. (See 'Game Switch´.) 2. The computer supports the MIDI device, when the problem occurs only during MIDI operation.

Symptom or Error	FRUs of the SelectaDock Sequence of Actions
Computer does not work, the power-on indicator does not turn on, but the fan runs.	1. See 'Undetermined Problems´.
Program-load error during remote IPL from the file server.	1. Network Adapter
The HDD-3 or HDD-4 is not recognized and no error codes appear on the screen. (The password HDD-3 or HDD-4 is still set.) Note: The HDD-3 or HDD-4 icon indicates the 2.5-inch ThinkPad hard disk drive installed in the SelectaDock.	1. Remove the hard disk password for the ThinkPad of the hard disk as follows: a. Remove the hard disk drive from the SelectaDock Docking System and install it to the computer. b. Remove the hard disk password.

	Search Keywords
	Hint Category	Hardware Maintenance Information
	Date Created	22-01-97
	Last Updated	27-08-98
	Revision Date	21-08-99
	Brand	IBM ThinkPad
	Product Family	ThinkPad Docking Stations
	Machine Type	3547
	Model	002
	TypeModel
	Retain Tip (if applicable)	N/A
	Reverse Doclinks and Admin Purposes