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5.656 bytes |
Service Hints & Tips |
Document ID: JBAR-3YTPZB |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
IBM IntelliStation E Pro (Type 6893)/M Pro (Type 6889) - ECA022 - ECC, Read/Write errors in 6.4 & 9.1GB IDE hard disks
Applicable to: World-Wide
PURPOSE:
The purpose of this ECA is to correct a potential problem of intermittent ECC errors or Read/Write failures typically seen shortly after system installation. The system may also exhibit intermittent system hangs during IPL. Affected systems are certain models of the IBM Intellistation with a 6.4GB or 9.1GB Seagate IDE hardfile installed.
FEATURES:
Type, Machines Affected
Model, With and/or Feature/Device B/M to be Service System
Stage B/M Description Installed Hours Hours
6889 B/M0000000 INTELLISTATION M-PRO B/M0000000 00.7 00.3
MODELS 10U/11U/15U
6893 B/M0000000 INTELLISTATION E-PRO B/M0000000 00.7 00.3
MODELS 10U/12U/41U
2. System contains one of the following Seagate hard files:
6.4GB IDE Capacity Hard File
Option P/N01K1329
FRU P/N10L6078
9.1GB IDE Capacity Hard File
Option P/N01K1330
FRU P/N10L6079
3. The hard file has a date code number of WW9906 or less. Systems with date codes later than WW9906 (xxYYMM) are not affected.
PREREQUISITES:
None
COMPANION:
None
CONCURRENT:
None
DETAIL:
Customers may report the occurance of intermittent ECC errors or read/write failures typically seen shortly after system installation. The system may also exhibit intermittent hangs during initial program load (IPL). Affected systems are certain models of the IBM IntelliStation with a 6.4GB or 9.1GB Seagate IDE hardfile installed.
NOTES:
For customers with hard files exhibiting the symptoms described above, replace the hard file with the appropriate FRU number:
6.4GB IDE FRU P/N10L6078
9.1GB IDE FRU P/N10L6079
Unaffected (replacement) hard files can be identified by the following information:
1. The hard file has a date code of WW9907 or greater.
2. The IBM part number and header code match the following:
6.4GB IDE P/N10L6070 Header Code J16R2
9.1GB IDE P/N02K3408 Header Code J16RR
NOTE: It is recommended that after replacing the hard file that the servicer run the latest version of IBM Enhanced Diagnostics (file name T3GT17A.EXE) to verify the operation and integrity of the new hard file.
===> US CLAIM INFORMATION <===
IBM and TSS Servicers should record time and travel, along with the other product information to:
Service Code: 33 (PSS) or 08 (BP)
Machine Types: 6889, 6893
ECA: 021
Other Branch Office: 990 (PSS Only)
===> EMEA CLAIM INFORMATION <===
EMEA:
IBM PSS CE's should record all time and parts to Service Code 33 (6889), ECA023, Other Office 990
or (6893), ECA023
Business Partners: refer to Warranty Claim System.
Use Emergency Claim 5 (ECA) and quote CPPS
ECA Code: M/T 6889 = CT
or M/T 6893 = CU/xx
===> This ECA Will Expire 10/31/99 <===
SAS KEYWORDS:
PSY2 PSY2FDSK PWS PWSFDSK
SEAGATE INTELLISTATION M-PRO Z-PRO
D/T6889 D/T6893 6889 6893
10L6070 02K3408 01K1329 01L1330
10L6078 10L6079 SERVICER ONLY
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Search Keywords |
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Hint Category |
ECA, Hard Drives, Retain | |
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Date Created |
30-09-98 | |
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Last Updated |
24-11-98 | |
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Revision Date |
19-11-99 | |
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Brand |
IBM IntelliStation | |
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Product Family |
M Pro, E Pro | |
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Machine Type |
6889, 6893 | |
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Model |
all | |
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TypeModel |
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Retain Tip (if applicable) |
H164803 | |
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Reverse Doclinks |