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Service Hints & Tips

Document ID: YAST-3GZHVF

TP 560E - New Product Announcement

Applicable to: World-Wide

These slim-profile, lightweight notebooks feature large 12.1-inch TFT or 11.3-inch DSTN (measured diagonally), 800 x 600 resolution, color LCD displays. They are packed with power and function, including these key features:

o 150MHz or 166MHz Pentium processor with MMX technology and 256KB of L2 cache, depending on model

o 16MB of EDO memory standard -- expandable to 80MB with IBM options

o High-capacity 2.1GB hard disk drive (HDD) standard with password protection

o Flexible, cable less communications with industry standard 4Mbps IR

o Built-in, 16-bit stereo audio standard on all models (supports Sound Blaster Pro-compatible applications)

o Optional port replicator for desktop cable management

o Preinstalled Windows 95 operating system plus selected applications

o One year limited warranty

ThinkPad 560E Model Matrix:
Hard LCD Supported
Model Processor Drive Memory Display Language

US, CAN
30U Pent. 150MHz 2.1GB 16MB 11.3 DSTN U.S. English
40U Pent. 166MHz 2.1GB 16MB 12.1 TFT U.S. English

CAN
30F Pent. 150MHz 2.1GB 16MB 11.3 DSTN French Can.
40F Pent. 166MHz 2.1GB 16MB 12.1 TFT French Can.

AP South
30A Pent. 150MHz 2.1GB 16MB 11.3 DSTN English
40A Pent. 166MHz 2.1GB 16MB 12.1 TFT English

LA
30S Pent. 150MHz 2.1GB 16MB 11.3 DSTN Spanish
40S Pent. 166MHz 2.1GB 16MB 12.1 TFT Spanish
30P Pent. 150MHz 2.1GB 16MB 11.3 DSTN Br. Port.
40P Pent. 166MHz 2.1GB 16MB 12.1 TFT Br. Port.

EMEA
300 Pent. 150MHz 2.1GB 16MB 11.3 DSTN
400 Pent. 166MHz 2.1GB 16MB 12.1 TFT

Japan
30J Pent. 150MHz 2.1GB 16MB 11.3 DSTN Japanese
40J Pent. 166MHz 2.1GB 16MB 12.1 TFT Japanese
30A Pent. 150MHz 2.1GB 16MB 11.3 DSTN English
40A Pent. 166MHz 2.1GB 16MB 12.1 TFT English

MICROPROCESSOR

150MHz or 166MHz Pentium processor with MMX technology, depending on model.
(P55CLM-150/60 or P55CLM-166/66 microprocessor with 256K L2, non parity, synchronous pipelined burst SRAM cache).

MEMORY DEVICES

Only the ThinkPad 64-bit, 144 pin, 8MB, 16MB, 32MB, or 64MB EDO SO DIMM 3.3V non- parity memory options or equivalent can be used. An internal slot is provided for additional memory modules. One memory module can be installed in the system for memory expansion.

STORAGE DEVICES

3.5 inch 1.44 MB(2) External floppy diskette drive

2.5 inch 2.1GB(2) hard disk drive is standard.

2.5 INCH 2.1GB(2100 MILLION BYTES) DRIVE SPECIFICATIONS(3):

Formatted Capacity(1)

2100 MB(2)

Average Seek (ms)

14 ms

Data transfer rate

33.6(ID) / 53.9(OD) Mbits/sec

Interface transfer rate

16.6 Mbits/sec (MAX)

Average Latency

7.5 ms

Sector Interleave

1:1

Bus Interface

ATA

DISPLAY:

Large 12.1-inch TFT LCD or a 11.3-inch DSTN LCD (measured diagonally) display with 800x600 resolution, depending on model.
Trident 9382 Controller Chip.


Display:
Resolutions Supported (2MB of VRAM):

LCD

Panels

External

Monitor

TFT
LCD

DSTN
LCD

85Hz

75Hz

72Hz

60Hz

640 x 480 (VGA)

64K

256

64K

16M

16M

16M

800 x 600 (SVGA)

64K

256

64K

16M

NA

16M

1024 x 768

NA

256*

64K

64K

NA

64K

1280 x 1024

NA

NA

NA

NA

NA

256


* Virtual screen mode

Keyboard:

-84 key keyboard with imbedded numeric keypad and integrated TrackPoint(TM)III which emulates all the mouse functions. It sits between the "G" and "H" keys.
-85 key keyboard with imbedded numeric keypad and integratedTrackPoint(TM)III is used in selected countries.
-89 DBCS key keyboard with imbedded numeric keypad and integratedTrackPoint(TM)III for Japanese systems.
-The keyboard has a "Fn key" which is a special key and is located in the lower left corner. The Fn key allows the user to instantly activate the following operational features by pressing the Fn key and a designated function key:
- Battery power status display
- Standby/Suspend/Hibernation
- LCD variables
- Power management mode

External Interface:

The external input device port can have the following devices connected:
-IBM Enhanced Keyboard with PS/2 style cable (#5229, P/N 59G7980).
-IBM ThinkPad Space Saver Keyboard - Black (#2298, P/N 84G2524).
-IBM PS/2 Miniature Mouse (#5443, P/N 07G0033)
-IBM PS/2 Numeric Keypad (#5445, P/N 07G0032)
-IBM ThinkPad Numeric Keypad - Black (#2299, P/N 84G2533).
-IBM PS/2 Keyboard/Mouse Connector (#1797, P/N 06G8619).

Serial Connector (RS-232D):

Enhanced Parallel device port for serial devices such as an external modem.

Enhanced Parallel Connector:

Provides a wireless connection to devices, such as printers.

Infrared Port:

Provides a wireless connection to devices such as other notebook and desk top personal computers, via IR that are equipped with a 115kbps or 4mbps IrDA compliant IR transceiver. The 560E has been designed to be compatible with the IrDA (infrared Data Association ) data link specification version 1.1 for IRLMP, IRLAP and IR physical signaling. Uses include transferring files, etc.
NS PC87338 FDC, IR, I/O Controller Chip.

Built in 16 bit Stereo Audio:

Standard on all models (supports sound blaster** pro compatible applications).
ESS 1688 Audio Chip.

Stereo Audio Jacks:

Provides for the connection of external stereo speakers/headphones and microphone.

External Display Connector:

External display port for connecting one of the supported VGA or displays that may be used in a desktop environment instead of the LCD that is standard with the system. Also supporting an attachment of ISO 9241-3 enabled IBM monitors. It provides 72 Hz refresh rate and flicker free display clarity. Dual display of LCD and an external display is also supported.

PCMCIA Slot:

The IBM ThinkPad 560E conform to the PCMCIA release 2.1 specification.
CL-PD629 PCMCIA Controller Chip.

System Expansion Connector:

Provides connection to the IBM 560E Port Replicator.

AC Adapter:

The AC Adapter is an alternating current (ac) to direct current (dc) converter to supply the necessary power to the computer. The ac adapter also charges the battery pack when it is installed in the computer. PC cards which do not support the power management function may cause the shorter battery operation hours.

Battery: 560E 12.1 inch TFT display:

Power off/suspend charging:

1.5 hours

Charging during operation:

2.5 - 3.5 hours

Battery operation:

2.5 hours

Battery: 560E 11.3 inch DSTN display

Power off/suspend charging:

1.5 hours

charging during operation:

2.5 - 3.5 hours

Battery operation:

2.5 hours


Preloaded Software:
PreInstalled Windows 95 Operating System (OSR2 ver 4.00 950B) plus selected applications. (The following list is representative of the preload for most geographies.

-Diskette Factory Utilities and applications
-Trition CoSession Host
-Lotus Organizer
-IntelliLink Connect
-IBM Internet Connection services with Netscape Navigator Web browser
-CompuServe for Windows
-NetFinity for Windows 95
-Puma TranXit
-IBM Anti-Virus
-Registration Mailer
-Lotus SmartSuite

-Windows 95 includes support for:
-MPEG Video Playback
-DirectX v2.0
-Active Movie
-NetMeeting (a voice and data conferencing application)
-120MB Floptical drives
-Advanced Power Management v1.2

SOFTWARE REQUIREMENTS:

IBM PC DOS 7, J7.0/V
IBM OS/2 Warp 4
IBM OS/2 Warp, Version 3 with and without WIN-OS/2
IBM OS/2 Warp Connect, Version 3 with and without WIN-OS/2
IBM OS/2 Warp, Japanese Version 3.0
MS-DOS Version 6.22
Microsoft Windows 95
Microsoft Windows Version 3.11/J3.1
Microsoft Windows for Workgroups 3.11
Microsoft Windows NT Workstation V3.51 and 4.0

System Software Supported:

IBM OS/2 LAN Server Entry Version 4.0 (*)
IBM OS/2 LAN Server Advanced Version 4.0 (*)
IBM Communications Manager/2 Version 1.11
IBM Database/2 OS/2 Version 1.2

SPECIFIED OPERATING ENVIRONMENT:

PHYSICAL SPECIFICATIONS:

IBM ThinkPad 560E -- 12.1-inch TFT

Width:

297.0 mm (11.7 in)

Depth:

222.0 mm (8.7 in)

Height:

31.0 mm (1.22 in)

Weight:

1.9 kg (4.1 lb) with battery

IBM ThinkPad 560E -- 11.3-inch DSTN

Width:

297.0 mm (11.7 in)

Depth:

222.0 mm (8.7 in)

Height:

31.0 mm (1.22 in)

Weight:

1.9 kg (4.1 lb) with battery

Accessories:

Li-Ion battery pack:

302 g (0.67 lb)

FDD:

255 g (0.56 lb)

2.1GB HDD:

144 g (0.32 lb)

IBM ThinkPad 560 Port Replicator:

331 g (0.73 lb)


ELECTRICAL SPECIFICATIONS:

Universal AC adapter:

100-240 V AC, 1.0-0.55 A, 50/60Hz

Li-Ion battery pack:

10.8 V, 2.2 AH

Heat Dissipation:

30KCAL/H

Acoustic Noise Level:

Class 3D (office environment)

Sound pressure level (operator position):

40 dB (operating)

Sound power level:

5.1 Bels (operating), 4.8 Bels (idling)


OPERATING ENVIRONMENT:

Air temperature:

0 to 8,000 ft

Operating:

5 degrees to 35 degrees C (41 degrees to 95 degrees F) (without diskette).

Operating:

10 degrees to 35 degrees C (50 degrees to 95 degrees F)(with diskette).

System off:

5 degrees to 43 degrees C (41 degrees to 110 degrees F).

Storage/shipment:

-20 degrees to 60 degrees C (-4 degrees to 140
degrees F).

Wet bulb (maximum):

29.4 degrees C (85 degrees F).

Air temperature:

8,000 to 10,000 ft

Operating:

5 degrees to 31.3 degrees C (41 degrees to 88 degrees F) (without diskette).

Operating:

10 degrees to 31.3 degrees C (50 degrees to 88 degrees F) (with diskette).

System off:

5 degrees to 43 degrees C (41 degrees to 110 degrees F).

Storage/shipment:

-20 degrees to 60 degrees C (-4 degrees to 140
degrees F).

Wet bulb (maximum):

25.7 degrees C (78 degrees F).


RELATIVE HUMIDITY:

Operating:

8% to 95% (without diskette)

Operating:

8% to 80% (with diskette)

Storage/shipment:

5% to 95%

Altitude:

10,000 ft maximum (3,048 m)

Agency Approvals: System Unit Approvals.

FCC Class-B Certified to comply with FCC Rules, Part 15 FCC ID is ANOYMTNUMAEBI
VCCI CLASS 2 (0 db)
CISPR22B
UL-1950
CSA C22.2 No. 950
IEC950
NOM
SASO


Ship Group:
Worldwide AC Adapter (35W)
Country specific Line Cord
External Floppy Diskette Drive (1.44MB)
Rechargeable Li-Ion Battery Pack
TrackPoint III Cap(x2)
ThinkPad Publications Group
- ThinkPad 560 User Guide
- ThinkPad 560E User Guide Supplement
- ThinkPad 560E Quick Setup Guide
International Hardware Warranty Booklet
Windows 95 Manual, companion CD-ROM,
License Agreement and supporting documentation
Recovery CD-ROM and boot diskette

ThinkPad 560 User Guide with ThinkPad 560E Supplement:
UK English - 11J2150
Danish - 11J2390
Dutch - 11J2360
Finnish - 11J2330
French - 11J2180
German - 11J2210
Italian - 11J2240
Norwegian - 11J2420
Portuguese - 11J2450
Spanish - 11J2270
Swedish - 11J2300
Turkish - 11J2452
Hardware Maintenance Manual Supplement - 06J0335

Service Publications(manuals and diskettes):
Part Order
Description Number Number

Components included with the Product
Hardware Maintenance Manual Supplement:
ThinkPad Computers S06J-0335-00 06J0335
Hardware Maintenance Diskette S06J-0333-00 06J0333

LIMITATIONS:

IBM OS/2 Warp 4 limitations
APM.SYS in OS/2 Warp 4 does not issue resume notification upon suspend/resume events at the second time and after. Typical symptoms are:
- The system does not resume upon ring indicator after the second incoming call.
- Audio playback does not work after the second resume events.

If you experience this problem, apply the fix for OS/2 Warp APARJR09440.

OS/2 Warp 4 boot fails very intermittently. If you experience this problem, apply the fix for OS/2 Warp APAR JR09461.

IBM PCMCIA Infrared Wireless LAN Adapter is not recognized when it is used with Adaptec SCSI device driver AHA152X.ADD on OS/2 Warp 4. If you experience this problem, apply the fix for OS/2 Warp APAR JR09642.

A certain version of the IBM Auto 16/4 Credit Card Token-Ring Adapter fails to connect to the network intermittently with
IBMTOKCS.OS2 driver in OS/2 Warp 4. If you experience this problem, get the version 2.054 of IBMTOKCS.OS2 driver from
http://www.raleigh.ibm.com/nes/neshome.html on the Internet.

TCP/IP protocol is not removed correctly when LAN Distance support is installed with OS/2 Warp 4 and you try to remove TCP/IP protocol. As a result, the system encounters Trap D upon the next boot. If you experience this problem, apply the fix for OS/2 Warp APAR IC15805.

TranXit for Windows 95 cannot communicate with TranXit for OS/2, which was preinstalled on selected models of the ThinkPad 760ELD, 365XD, and 560. It is a limitation of TranXit.

When OS/2 Warp, Japanese version is newly installed, the font character in boot manager will be displayed incorrectly.

Other Limitations:
External CRTs that support only VGA resolution cannot be attached if the display mode is both LCD and CRT (simultaneous display) because the display port always has 800 x 600 signal as long as the LCD screen is on.

These systems support PCMCIA PC Cards that draw a maximum of 2.5 watts (0.5 A at 5.0V DC).

Enabling IR on the host system during a co-sessions host session is not supported. Use boot manager when booting OS/2 Warp from a secondary drive, such as PCMCIA Type III drive.

A suspend/resume operation during a modem application in the Windows DOS box may cause the application to hang. The modem application should be closed before entering a suspend.

A suspend/resume operation during audio recording may result in unexpected results. Audio recordings should be stopped before entering suspend.

Some optional features or applications may use the COM2 port. OS/2 Warp Version 3 will not load COM.SYS if the COM2 port is already in use. Only one such feature or application that uses the COM2 port (for example, communications or PCMCIA) can be used at a time.

The OS/2 Warp FixPak XR0W009 is required for audio and video support for Indeo**-format video file playback functions.

When using the redirector feature of the Connectivity Pack for the HP 100LX or HP 200LX to exchange data over an IR link at 115 Kbps, the ThinkPad 560 should be configured as the requestor.

At 800 x 600 resolution, the 85Hz refresh rate is not supported if 64K color is selected with an external display (CRT).

IRQ for Sound Blaster Pro is 5, 7, 10, or 11 only.

Continuous use of the HDD, such as reading long video files, will significantly impact battery life.

The system is designed so that the customer can install or remove the PCMCIA card without turning off the system, if the PCMCIA card supports this function. Refer to the instructions that come with the PCMCIA card.

When installing two Type II PCMCIA communications cards in the PCMCIA slot, there may be some cable interference that allows only one card to be used.

PC Card point enablers may write directly to the hardware, bypassing Socket and Card Services. Writing directly to the hardware may cause problems that cannot be anticipated. Also, point enablers may interfere with client device drivers that do communicate with Socket and Card Services. Additional customer testing in their specific environments is recommended.

The IBM Keyboard/Mouse Connector accessory is required when attaching an external keyboard to the system via the external input device port.

With the DSTN LCD model, and the screen in text mode, such as DOS or OS/2, full screen is displayed in extended format.

An "X-jack" type PCMCIA modem card may be used in the upper part of the PCMCIA slot to facilitate insertion of the phone cord connection by preventing interference with the table or desk.

The LCD panel can only be opened up to 135 degrees, not 180 degrees.

Other Tips and Information:
Microsoft NT Workstation V3.51 and 4.0 limitations, tips and techniques, and device drivers may be obtained, at no charge from IBM, from the PC Company BBS at (919) 517-0001 (Toll call). Also, customers with access capability, can obtain it from the Internet at FTP.PC.IBM.COM and from the ThinkPad Forum on CompuServe.

Suspend Mode Operational Considerations:
Do NOT remove or install PC cards during suspend mode.

When using Windows 3.11, ensure that the Advanced Power Management (APM) is installed.

System should be either in hibernation or off when exchanging the battery if an AC/DC adapter is not connected.

During suspend mode, the maximum power output becomes 100 mW at 12 V. During suspend mode, PCMCIA cards cannot consume more than 60 mA at 12 V.

Security, Auditability, and Control:
Standard security features:
The electronic personalization feature is like a name tag on your ThinkPad. Your name, contact address, or phone
number can be displayed on the screen when the system is turned on. This helps in case the ThinkPad is misplaced. The personal data is stored in the system's non-volatile memory and is displayed with a password prompt.

Passwords

A power-on password (POP) protects the system from unauthorized use. If a POP is set, the password prompt appears:
- Each time the system is turned on
- When the system is returned to normal operation from suspend mode

A HDD Password (HDP) protects HDD data from unauthorized users. Once the HDP is set, data on the hard disk drive cannot be accessed without the correct HDP. Because the HDP is stored on the HDD, the data remains protected even if the HDD is removed to another system. The HDP password prompt appears:
- Each time the system is turned on
- When the system is returned to normal operation from suspend mode

The user can attach the Kensington lock or similar device to the keyhole on the back of the computer. This prevents the keyboard from opening and secures the internal devices under the keyboard. It also allows tethering the system to an immovable object to make it secure.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.

Warranty Period:
System Hardware: One Year
System Battery: One Year
Alternative Service: IBM On-Site Service (IOS).

This IOS warranty service alternative is not available as an International Travelers Hardware Warrant Service Offering.

Maintenance Service: IOS.
ICS - IBM Courier Service
Enhanced Maintenance Service: Yes
International Enhanced Maintenance Service: Yes JAPAN

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General Information

Date Created

12-05-97

Last Updated

19-08-98

Revision Date

17-08-99

Brand

IBM ThinkPad

Product Family

ThinkPad 560E

Machine Type

2640

Model

Various

TypeModel

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