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2.751 bytes |
Service Hints & Tips |
Document ID: GSMH-39PBYW |
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IBM ValuePoint - System hang or operating system error
Applicable to: World-Wide
Symptom:
PS/ValuePoint Performance Series system with Level 2 Cache fails with an operating system error (such as TRAP, Fatal Error, Panic Error, Critical System Error, General Protection Fault, etc.) or hangs with no error message displayed.
Problem Isolation Aids:
Use the System Configuration Utility to disable the level 2 cache and attempt to reproduce the error. If the error continues after the L2 cache is disabled, this tip does not apply. Re-enable the L2 Cache and continue with normal problem determination. If the error cannot be reproduced with the L2 cache disabled, this tip applies.
Note:
Each time the system is powered on, L2 cache is automatically re-enabled.
Fix:
Replace the Level 2 cache modules using FRU p/n92G7430 for 128KB and FRU p/n92G7431 for 256Kb.
SAS KEYWORDS:
PSY2 PSVP OS2 D/T6492
TRAP000B 000B TRAP000D TRAP000E
TRAP 000D 000E NON-MASKABLE
INTERRUPT NON MASKABLE HUNG LOCKED
VALUEPOINT VALUE POINT 64XX D/T6494
D/T6472 6492 D/T6484 6472
6482 6484 6494 92G7430
92G7431
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Search Keywords |
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Hint Category |
Error Messages, Lock-up/Hang, Memory, Retain | |
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Date Created |
30-01-95 | |
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Last Updated |
20-05-98 | |
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Revision Date |
19-05-99 | |
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Brand |
IBM PC | |
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Product Family |
ValuePoint | |
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Machine Type |
6472, 6482, 6484, 6492, 6494 | |
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Model |
all | |
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TypeModel |
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Retain Tip (if applicable) |
H025733 | |
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Reverse Doclinks |