TP 560/E - Symptom-to-FRU Index

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Service Hints & Tips

Document ID: GSMH-3ENMEJ

TP 560/E - Symptom-to-FRU Index

Applicable to: World-Wide

The following information is intended for IBM Dealers and Authorized Servicers only. Customers attempting to follow any of the procedures below may void their warranty.

Symptom-to-FRU Index:
The Symptom-to-FRU Index lists the symptoms and errors and the possible causes. The most likely cause is listed first.

Note:
Perform the FRU replacement or actions in the sequence shown in the FRU/Action columns. If a FRU did not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU.

This index can also be used to help you decide which FRUs to have available when servicing a computer. Numeric error codes show the errors detected in POST or system operation. In the following error codes, X can be any number.

If no codes are available, use narrative symptoms.

If the symptom is not listed, go to Undetermined Problems.

Note:
For IBM devices not supported by diagnostic codes in the ThinkPad notebook computers, see the manual for that device.

Numeric Error Codes:

Symptom / Error

FRU / Action in Sequence

10X
101: Interrupt failure.
102: Timer failure.
103: Timer interrupt failure.
104: Protected mode failure.
105: Last 8042 command not accepted.
107: NMI test failure.
108: Timer bus test failure.
109: Low meg-chip select test.

1. System Board

110 (Planar parity.)

1. Go to Memory Checkout.
2. DIMM Card
3. The computer is attached to the expansion unit.
4. System Board

111
(I/O parity.)

1. Go to Memory Checkout.
2. System Board

161
(Dead battery.)

1. Go to Checking the Backup Battery.
2. Backup Battery
3. System Board

163
(Time and Date was not set.)

1. Set Time and Date.
2. System Board

173
(Configuration data was lost.)

1. Select OK in the error screen; then set the time and date.
2. Backup Battery
3. System Board

174
(Configuration error: PerformChecking the Installed Devices List before changing any FRUs.)

1. Check Device Configuration.
2. System Board
3. Hard Disk Drive Assembly

184
(POP check sum error.)

1. Reset the POP (power-on password) in Easy-Setup.

190
(Depleted battery pack was installed when the power was on.)

1. Go to Checking the Battery Pack.

191XX
(PM initialization error.)

1. System Board

195
(The configuration read from the hibernation area does not match the actual configuration.)

1. Check if the configuration was changed. For example, check if the DIMM card is added.

196
(Read error occurred in the hibernation area of the HDD.)

1. Run the hard disk drive test.
2. Hard Disk Drive

1XX

1. System Board

2XX
201: Memory data error.
202: Memory line error 00-15.
203: Memory line error 16-23.
205: Memory test failure on on-board memory.
221: ROM to RAM remap error.

1. Go to Memory Checkout.
2. DIMM Card
3. System Board

301, 303, 304, 305, 3XX
(301: Keyboard error.)

1. Go to Keyboard/Auxiliary Input Device Checkout.
2. Keyboard
3. External Numeric Keypad
4. External Keyboard
5. Keyboard/Mouse Cable
6. System Board

601, 6XX
(601: Diskette drive or controller error.)

1. Go to Diskette Drive Test.
2. Diskette Drive Assembly
3. Diskett
4. System Board

602
(Diskette read error.)

1. Go to Diskette Drive Test.
2. Diskette
3. Diskette Drive Assembly

604
(Unacceptable ID was read from the diskette drive.)

1. Go to Diskette Drive Test.
2. Diskette Drive Assembly
3. System Board

11XX
1101: Serial_A test failure.

1. Serial Device
2. Communication Cable
3. System Board

12XX
1201: Serial_B test failure.

1. System Board (Infrared)

17XX
1701: Hard disk controller failure.
1780, 1790: Hard disk 0 error. 1781, 1791: Hard disk 1 error.

1. Hard Disk Drive
2. System Board

24XX
(2401: System board video error.)

1. System Board

808X
8081: PCMCIA presence test failure. (PCMCIA revision number also checked.)
8082: PCMCIA register test failure.

1. PCMCIA Slot Assembly
2. PCMCIA Device
3. System Board

860X
(Pointing device error when TrackPoint III is disabled.)
8601: System bus error - 8042 mouse interface.
8602: External mouse error.
8603: System bus error or mouse error.

1. External Mouse
2. External Keyboard
3. System Board

861X
(Pointing device error when TrackPoint III is enabled.)
8611: System bus error - I/F between 8042 and IPDC.
8612: TrackPoint error.
8613: System board or TrackPoint error.

1. Reseat the keyboard cable on the system board.
2. Keyboard
3. External Mouse
4. System Board

I9990301
I9990302
I9990305
I9990301: Hard disk error.
I9990302: Invalid hard disk boot record.
I9990305: No bootable device.

1. Check that the operating system is installed in the HDD. If not, install the operating system.
2. Reseat the boot device.
3. Check the startup sequence for the correct boot device.
4. Check that the operating system has no failure and is installed correctly.

I9990303
(Bank-2 flash ROM check sum error.)

1. System Board

Other codes not listed above

1. Go to Undetermined Problems.

Intermittent Problems:
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should only be considered when a recurring problem exists.

When analyzing the intermittent problem, do the following:

1. Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRUs.
3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no more errors exist.

Search Keywords

Hint Category

Hardware Maintenance Information

Date Created

26-02-97

Last Updated

19-08-98

Revision Date

17-08-99

Brand

IBM ThinkPad

Product Family

ThinkPad 560, ThinkPad 560E

Machine Type

2640

Model

Various

TypeModel

Retain Tip (if applicable)

Reverse Doclinks
and Admin Purposes

Symptom / Error	FRU / Action in Sequence
10X 101: Interrupt failure. 102: Timer failure. 103: Timer interrupt failure. 104: Protected mode failure. 105: Last 8042 command not accepted. 107: NMI test failure. 108: Timer bus test failure. 109: Low meg-chip select test.	1. System Board
110 (Planar parity.)	1. Go to Memory Checkout. 2. DIMM Card 3. The computer is attached to the expansion unit. 4. System Board
111 (I/O parity.)	1. Go to Memory Checkout. 2. System Board
161 (Dead battery.)	1. Go to Checking the Backup Battery. 2. Backup Battery 3. System Board
163 (Time and Date was not set.)	1. Set Time and Date. 2. System Board
173 (Configuration data was lost.)	1. Select OK in the error screen; then set the time and date. 2. Backup Battery 3. System Board
174 (Configuration error: PerformChecking the Installed Devices List before changing any FRUs.)	1. Check Device Configuration. 2. System Board 3. Hard Disk Drive Assembly
184 (POP check sum error.)	1. Reset the POP (power-on password) in Easy-Setup.
190 (Depleted battery pack was installed when the power was on.)	1. Go to Checking the Battery Pack.
191XX (PM initialization error.)	1. System Board
195 (The configuration read from the hibernation area does not match the actual configuration.)	1. Check if the configuration was changed. For example, check if the DIMM card is added.
196 (Read error occurred in the hibernation area of the HDD.)	1. Run the hard disk drive test. 2. Hard Disk Drive
1XX	1. System Board
2XX 201: Memory data error. 202: Memory line error 00-15. 203: Memory line error 16-23. 205: Memory test failure on on-board memory. 221: ROM to RAM remap error.	1. Go to Memory Checkout. 2. DIMM Card 3. System Board
301, 303, 304, 305, 3XX (301: Keyboard error.)	1. Go to Keyboard/Auxiliary Input Device Checkout. 2. Keyboard 3. External Numeric Keypad 4. External Keyboard 5. Keyboard/Mouse Cable 6. System Board
601, 6XX (601: Diskette drive or controller error.)	1. Go to Diskette Drive Test. 2. Diskette Drive Assembly 3. Diskett 4. System Board
602 (Diskette read error.)	1. Go to Diskette Drive Test. 2. Diskette 3. Diskette Drive Assembly
604 (Unacceptable ID was read from the diskette drive.)	1. Go to Diskette Drive Test. 2. Diskette Drive Assembly 3. System Board
11XX 1101: Serial_A test failure.	1. Serial Device 2. Communication Cable 3. System Board
12XX 1201: Serial_B test failure.	1. System Board (Infrared)
17XX 1701: Hard disk controller failure. 1780, 1790: Hard disk 0 error. 1781, 1791: Hard disk 1 error.	1. Hard Disk Drive 2. System Board
24XX (2401: System board video error.)	1. System Board
808X 8081: PCMCIA presence test failure. (PCMCIA revision number also checked.) 8082: PCMCIA register test failure.	1. PCMCIA Slot Assembly 2. PCMCIA Device 3. System Board
860X (Pointing device error when TrackPoint III is disabled.) 8601: System bus error - 8042 mouse interface. 8602: External mouse error. 8603: System bus error or mouse error.	1. External Mouse 2. External Keyboard 3. System Board
861X (Pointing device error when TrackPoint III is enabled.) 8611: System bus error - I/F between 8042 and IPDC. 8612: TrackPoint error. 8613: System board or TrackPoint error.	1. Reseat the keyboard cable on the system board. 2. Keyboard 3. External Mouse 4. System Board
I9990301 I9990302 I9990305 I9990301: Hard disk error. I9990302: Invalid hard disk boot record. I9990305: No bootable device.	1. Check that the operating system is installed in the HDD. If not, install the operating system. 2. Reseat the boot device. 3. Check the startup sequence for the correct boot device. 4. Check that the operating system has no failure and is installed correctly.
I9990303 (Bank-2 flash ROM check sum error.)	1. System Board
Other codes not listed above	1. Go to Undetermined Problems.

	Search Keywords
	Hint Category	Hardware Maintenance Information
	Date Created	26-02-97
	Last Updated	19-08-98
	Revision Date	17-08-99
	Brand	IBM ThinkPad
	Product Family	ThinkPad 560, ThinkPad 560E
	Machine Type	2640
	Model	Various
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes