2.546 bytes

Service Hints & Tips

Document ID: GSMH-3DACGN

This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose.

IBM PS/2 - 486 upgrade hangs with 2 ESDI hard disks (8560, 8565, 8580)

Applicable to: World-Wide

Symptom:
8560, 8565 or 8580 systems that have a 486 DX33 or 486 BL2-66 Upgrade System Board installed may encounter BOOT problems with OS/2.

Problem Isolation Aids:
- Diagnostics configure the two ESDI hardfiles correctly.
- Diagnostics complete without error.
- Removing the "D" or second physical hardfile will allow the system to complete POST and BOOT successfully.
- The System Board Upgrade or 2nd hardfile was just installed.
- The system completes POST, beeps once and then hangs.

Fix:
No parts should be replaced in an attempt to fix this problem.
This problem has been fixed in Flash Bios version 1.31 (I1_38-80.DAT).
For a copy of the latest BIOS Level, please Double Click here:-
If the new Flash Bios, identified above, does not correct the problem, the servicer should use normal problem determination procedures to isolate the defect.

SAS KEYWORDS:
PSY2 REPLY PSY2OEM D/T8565
UP PSY2ADPT P/N71G2643 P/N71G2610
REPLY D/T8560 GRADE DUAL

Search Keywords

Hint Category

Retain

Date Created

24-08-94

Last Updated

21-04-98

Revision Date

17-04-99

Brand

IBM PC

Product Family

PS/2

Machine Type

8560, 8565, 8580

Model

all

TypeModel

Retain Tip (if applicable)

H037657

Reverse Doclinks
and Admin Purposes