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Service Hints & Tips

Document ID: PMYS-3PGLAN

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Aptiva - 2140/2142 Considerations - Prodigy

Applicable to: World-Wide

Prodigy does not dial 800# on the first attempt. Detail: Prodigy Internet Registration does not dial the 800# on the first attempt to complete registration. The user must cancel and restart Prodigy for the modem to initialize and dial the phone number. Steps to Recreate: 1. Start--> Programs--> Online Services--> Prodigy. 2. Enter requested information and choose dial. Prodigy will display "Connecting to Prodigy....Status: Preparing to dial". It will lock there, and the phone number is not dialed. Answer / Workaround: Known workaround: Press cancel. It may take several seconds for the window to close. Exit and restart Prodigy from the desktop icon. The next time the phone number dials normally and registration can be completed. Severity: 3 Preload(s): Both

	Search Keywords
	Hint Category	Communications Software, Considerations
	Date Created	05-12-97
	Last Updated	11-03-99
	Revision Date	11-03-2000
	Brand	IBM Aptiva
	Product Family	Aptiva
	Machine Type	2140, 2142
	Model	All
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes