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2.940 bytes |
Service Hints & Tips |
Document ID: COBN-38KECV |
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IBM PC330/PC350 - Safe recovery message during initial boot
Applicable to: World-Wide
Problem :
IBM PC 300 Series 6577 and 6587 system preloaded with Windows 95 may display a "Safe Recovery" message during the initial IPL of the operating system. The message will state the following:
"Setup has encountered problems or did not complete a previous installation. Setup will skip the part of Setup that caused the problem last time."
Problem Isolation Aids :
The affected systems can be identified by the date of manufacture printed on the IBM shipping carton or by the serial number of the system.
Affected systems were manufactured between 5/01/96 and 5/24/96, and are within the serial number/model ranges listed below:
6577-59T --- S/N range = 23KMC00 - 23KMX64
6577-7AT --- S/N range = 23RR125 - 23RR325
6587-59T --- S/N range = 23AXPW0 - 23AYZM2
6587-5AT --- S/N range = 23WW000 - 23WW200
6587-7AT --- S/N range = 23DHD00 - 23DKT87 3DLA70 - 23DLA88
Solution :
When the Safe Recovery message is displayed, the only option available to the user is to click on NEXT. The system will then go into the Windows 95 License screens. The Safe Recovery screen will not return after the user has accepted the Windows 95 License agreement.
No software was lost or corrupted as a result of this problem.
SAS KEYWORDS :
PSY2 D/T65XX 6577 6587
IBMPC PSVP PSVPERR PSY2ERR
D/T6587 PC 350 PC350 PC300
PC 330 PC330 PSVPPROG PSY2PROG
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Search Keywords |
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Hint Category |
Retain, Windows 95 | |
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Date Created |
21-06-96 | |
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Last Updated |
27-04-98 | |
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Revision Date |
23-04-99 | |
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Brand |
IBM PC | |
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Product Family |
PC 330, PC 350 | |
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Machine Type |
6577, 6587 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
H017829 | |
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Reverse Doclinks |