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Service Hints & Tips

Document ID: DSHY-43WTLG

TP 600E,770X - Service Pack 3 or above required for correct functioning of video

Applicable to: World-Wide

SYMPTOM:
After installing the latest video drivers for the ThinkPad 770X or 600E, the system will continue to boot in vga mode. Display Properties will show "vga compatible display adapter" and the only color depth available with be 16 colors. Reinstalling the driver does not correct the problem.

CONFIGURATION:
Any system with the Accelerated Graphics Port functionality, including the ThinkPad 770X and 600E, and Windows NT Workstation 4.0.

SOLUTION:
Support for AGP functionality is not part of the Windows NT base operating system. You must obtain and install the latest service pack; both Service Pack 3 and 4 provide this functionality. See Microsoft Knowledge Base article Q174567.

ADDITIONAL INFORMATION:
The service pack can be installed before or after the video driver to correct the problem.

For information on instructions for unattended installations of Windows NT 4.0 and SP3, click here ().

If you are performing an unattended installation, you will need to modify several files. Please see Microsoft Knowledge Base article Q178275 for details.

Search Keywords

Hint Category

Video, Windows NT

Date Created

07-01-99

Last Updated

26-01-99

Revision Date

26-01-2000

Brand

IBM ThinkPad

Product Family

ThinkPad 600E, ThinkPad 770X, ThinkPad 770Z

Machine Type

2645, 9549, 9544

Model

Various

TypeModel

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