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Document ID: GSMH-396BWG |
CrossBrand- System hang in Windows 3.1 running PC Support software
Applicable to: World-Wide
Symptom:
In a Windows 3.x environment, all PS/ValuePoint and IBM PC 300/700 Series systems may intermittently exit a communication session to the DOS prompt without user intervention, or exhibit a hang condition while running PC Support Software (PCS) for 5250 emulation.
Problem Isolation Aids:
32 Bit disk access is enabled in Windows 3.x System and 5250 adapter diagnostics run without errors.
Fix:
The above symptoms may occur if the application is not being kept in memory. Parts of the application are being swapped from the hardfile into memory. Microsoft recommends that non-Windows communication applications utilise the "Lock Application Memory" function when setting up the application to run in a Windows environment. This is documented in the "README" file in the Windows "Main" folder.
To enable this function for the PC Support software application, perform the following steps:
1. Open the Work Station Function ICON and note the "Properties" file name (Filename.PIF).
2. Open the Windows PIF Editor and open this file.
3. Click on the "Advanced Options" button.
4. Put a check mark in the box called "Lock Application Memory."
5. Save and exit.
Note:
This change will only last as long as the PCSWWSF.PIF is not changed. The PC Support program is generally updated on-line which causes the PCSWWSF.PIF to be overwritten after they have made their change. To avoid continually updating the PIF file, make the changes as shown above and save the file under a different name. Change the name on the Workstation Function ICON on the Windows Program Manager screen to reflect the new file name.
Note:
Windows is a trademark of the Microsoft Corporation.
SAS KEYWORDS:
VALUE POINT PS/VP PSVP 6384
6382 6387 D/T6382 D/T6387
D/T6381 6381 D/T6472 D/T6482
D/T6484 D/T6492 D/T6494 6472
6482 6484 6492 6494
PSY2 PSVPPROG PSY2PROG PSVPADPT
PSY2ADPT PSY2ERR PSVPERR PSVPCOMM
PSY2COMM
Search Keywords |
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Document Category |
DOS/Windows 3.x, 5250 Emulation, Lock-up/Hang | |
Date Created |
23-06-95 | |
Last Updated |
28-01-99 | |
Revision Date |
19-06-2000 | |
Brand |
IBM PC | |
Product Family |
PC 330, PC 350, PC 730, PC 750, ValuePoint | |
Machine Type |
6571, 6573, 6575, 6581, 6583, 6585, 6381, 6382, 6384, 6387, 6472, 6482, 6484, 6492, 6494 | |
Model |
various | |
TypeModel |
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Retain Tip (if applicable) |
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Reverse Doclinks |