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Service Hints & Tips

Document ID: DDSE-3UXPJ6

Servers - Tape cannot be formatted using ArcServe v5.x and NetWare

Applicable to: World-Wide

Symptom
Formatting tape appears to be endless (should take only a few minutes), while being formatted using ArcServer v5.x and NetWare.

Problem Isolation Aids
ArcServe 5.x and one or more of the following adapters are installed:
IBM Fast PCI SCSI Adapter, P/N32G3100, FRU P/N53G0382.
IBM SCSI-2 Fast/Wide Adapter, P/N70G8498, FRU P/N92F0160.

Fix
This problem may be resolved by downloading the following file from the Arcserve BBS by calling 516-465-3900: US Number
ecn075.zip

This file contains the new files needed to fix this problem as well as an installation document.

Customer should log onto BBS as account "IBM" and password "media" (type media in lower case). The installation document specifies that the customer must be at Arcserve v5.01g. For customers at a lower level of software, the upgrade is also on Arcserve's BBS.

Note:
Arcserve is a registerd trademark of Cheyenne Inc.
Netware and Novell are registerd trademarks of Novell Inc.

SAS Keywords:
PSY2, PSY2PROG, MAGNETIC, TAPE, SERVER, 300, 310, 500, 320, 520, PSY2PROG, NOVELL, DRIVE, BACKUP, FORMAT, HANG, HANGS

Search Keywords

Hint Category

Tape Drives, Retain

Date Created

18-01-96

Last Updated

07-01-99

Revision Date

07-01-2000

Brand

IBM PC Server

Product Family

PC Server 300, PC Server 310, PC Server 320, PC Server 500, PC Server 520

Machine Type

8640, 8639, 8641

Model

TypeModel

Retain Tip (if applicable)

H131938

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