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Service Hints & Tips |
Document ID: JBAR-3U2KVE |
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IBM PS/2 - 9576/9577 Won't Load OS/2
Applicable to: World-Wide
Symptom:
Customers may report that OS/2 will not install onto a 9576 or 9577 model xUx, xNx, or xTx.
Problem Isollation Aids:
- This tip applies only if the 9576 or 9577 is a model xUx, xNx, or xTx.
- This tip applies only if the unit is a 9576i, 9576s, 9577i or 9577s.
- OS/2 may not install on the 9576 or 9577 if the ABIOS.SYS file, along with all other files with a .BIO extension were not updated on the OS/2 operating system installation diskette.
Fix:
The servicer should refer the customer to the SETUP manual that was shipped with the system. Appendix B has the instructions for updating the OS/2 installation diskette for OS/2 2.1, 2.0, or 1.3.
If following the instructions in the SETUP manual does not correct the problem, the customer should contact OS/2 support at 1-800-237-5511 (US only) for assistance. EMEA customers should contact EMEA OS/2 support.
SAS KEYWORDS:
PSY2 PSY2PROG OS2 76I
77I 77S 76S D/T9576
D/T9577I D/T9577S D/T9576I D/T9577I
9576I 9576S 9576I 9576S
Search Keywords |
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Hint Category |
Retain, OS/2 | |
Date Created |
14-12-94 | |
Last Updated |
08-05-98 | |
Revision Date |
30-04-99 | |
Brand |
IBM PC | |
Product Family |
PS/2 | |
Machine Type |
9576, 9577 | |
Model |
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TypeModel |
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Retain Tip (if applicable) |
H124647 | |
Reverse Doclinks |