Netfinity 3500: NOS install fails reboot on open bay system

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Service Hints & Tips

Document ID: MCGN-3WPQPA

Netfinity 3500: NOS install fails reboot on open bay system

Applicable to: World-Wide

SYMPTOM:
- The following error is displayed upon reboot of the system either during Network Operating System installation or after installation is complete:

"Operating System Not Found"

PROBLEM ISOLATION AIDS:
All of the following must be true for this tip to apply:

- The system is a Netfinity 3500 server Type 8644 model 10U, 10X, 20U, 20X, 30U, 30X configured with one or more supported SCSI hard drives.

- The system is configured with, or is in the process of being configured with any supported Network Operating System.

- The System BIOS is revision 29A or lower.

FIX:
This issue will be fixed in the next BIOS released for this system. This tip will be updated at that time.

WORKAROUND:
Manually add the hard drive to the startup sequence as follows:

1- Cold boot the system.

2- Press <F1> when prompted during system boot.

3- Select "Start Options" from the "Configuration/Setup" Menu.

4- Select "Start Sequence" from the "Start Options" Menu.

5- Scroll to the desired startup device (ie: 1st, 2nd, etc) using the up / down keys.

6- Select HDD using the left / right keys.

7- Press <ESC> two times to exit

8- Press <enter> for "yes" to exit the setup utility from the "Exit Setup" screen. System will reboot.

9- Continue to complete installing the Operating System if it had not completed.

SAS KEYWORDS:
PSY2, D/T8644, UNCLASSIFIED, OPERATING, SYSTEM, NOT, FOUND, OPEN, BAY, BIOS, 29A, BOOT, FAILURE, H164215

Search Keywords

PSY2, D/T8644, UNCLASSIFIED, OPERATING, SYSTEM, NOT, FOUND, OPEN, BAY, BIOS, 29A, BOOT, FAILURE, H164215

Hint Category

BIOS, Retain

Date Created

24-07-98

Last Updated

27-07-98

Revision Date

24-07-99

Brand

IBM PC Server

Product Family

Netfinity 3500

Machine Type

8644

Model

10U; 10X; 20U; 20X; 30U; 30X

TypeModel

Retain Tip (if applicable)

H164215

Reverse Doclinks
and Admin Purposes

USA=A, EMA=A, AFE=A, Date last altered:A98/07/22, Owning B.U.: USA

	Search Keywords	PSY2, D/T8644, UNCLASSIFIED, OPERATING, SYSTEM, NOT, FOUND, OPEN, BAY, BIOS, 29A, BOOT, FAILURE, H164215
	Hint Category	BIOS, Retain
	Date Created	24-07-98
	Last Updated	27-07-98
	Revision Date	24-07-99
	Brand	IBM PC Server
	Product Family	Netfinity 3500
	Machine Type	8644
	Model	10U; 10X; 20U; 20X; 30U; 30X
	TypeModel
	Retain Tip (if applicable)	H164215
	Reverse Doclinks and Admin Purposes	USA=A, EMA=A, AFE=A, Date last altered:A98/07/22, Owning B.U.: USA