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Service Publications |
Document ID: JBAR-3FTMGA |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
WARRANTY SERVICE TRAINING - U.S. BUSINESS PARTNERS
Applicable to: United States
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TThis publication (WARRANTY SERVICE TRAINING - U.S. BUSINESS PARTNERS) is now downloadable from the URL above. The file is in Adobe .PDF format, to view these files you will need a copy of Adobe Acrobat Reader, or have the Acroread plugin for your Web Browser
OVERVIEW
The contract that IBM Business Partners sign with the IBM Corporation stipulates that only trained technicians may perform warranty repairs on IBM products. Warranty claim submissions may be declined if the appropriate training courses are not completed. To assist you in meeting training requirements, education options are available that include lecture and lab classroom courses, self-study packages, and seminars.
Each of your service technicians who performs warranty repairs on IBM products must:
1. Be A+ Certified
2. Complete the Warranty Basics (YPC30) training course
3. Complete the appropriate base product service training course(s)
Complete service training course descriptions are found in the:
o IBM PC Institute Catalog (http://www.ibm.com/pc/training)
o IBM PC Company Fax-Back Service (call 800-IBM-3395)
Additional educational requirements are in place for the Premier Personal Computer Servicer Program (PPCS), and may be required for future product training. For more PPCS program information, consult the Service Support Guide (part of this data base).
PREREQUISITES
IBM service courses are developed assuming these entry skills:
o Ability to interpret both audible and visual data and to follow non-complex written and graphic procedures
o Capable of using common hand tools, such as screwdrivers, nut drivers, and wrenches
o Basic understanding of electricity
o Understand safety procedures appropriate for common service situations
A+ Certification - A prerequisite for all base self-study service training courses. A+ Certification, a computer industry standard testing program, is sponsored by the Computing Technology Industry Association (CompTIA) and is designed to test the competency of service technicians. This certification test is administered by Sylvan Prometric. For more information on CompTIA, A+ Certification, or where to get preparatory training, call CompTIA at 708-268-1818, ext. 301. For information on Sylvan Authorized Testing Center locations, or to register for the A+ test, call 800-776-4276.
Equipment Needed for Training:
VHS video tape machine
Personal Computer with the following features:
- 486 Processor (minimum), SVGA display, and a double speed CD-ROM (or faster)
- Speakers or Head Sets
- Mouse or other pointing device (Trackpoint)
- Sound card that is 16-bit SoundBlaster compatible
- Windows 3.1, Window 95, or OS/2
- 15MB of hard disk space
STEPS TO COMPLETE SERVICE TRAINING
o Decide to become warranty approved.
o Pay a warranty start-up fee (Warranty Start-Up Program). IBM then ships training packages.
o Each technician completes YPC30 (the Warranty Basics course) and the base course for the product types you will be servicing. Note: A+ Certification is a training prerequisite for all Base training.
Base Service Training Courses (interactive CD-ROM):
YPC30 4 hours Warranty Basics (Prerequisite for the following courses)
YPC58 10 hours Mobile Products
YPC46 12 hours Desktop Products
YPC34 6 hours PC Server Products (A prerequisite is YPC46)
Update Training:
New products or service topics are sometimes announced that require additional training. These updates are delivered on video tape, and assume that you have completed the above base courses. These tapes are not required, but are highly recommended. A complete listing of available video tapes may be found in the PC Institute Catalog (http://www.ibm.com/pc/training).
Lecture/Lab Courses.
A variety of optional lecture/lab courses are available for hardware repair training. Refer to the PC Institute on-line catalog for descriptions and enrollment information.
Premier Personal Computer Servicer (PPCS) - Additional Training requirements:
VPC01 3 Days Technical Enhancement/Configuration (Lecture/Lab)
YPC07 1 Day Technical Excellence Seminar
YPC08 1 Day Quality Service Skills Seminar
YPC09 1 Day Quality Service Plus Seminar
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Date Created |
04-04-97 | |
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Last Updated |
20-07-98 | |
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29-06-99 | |
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Various | |
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