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3.033 bytes |
Service Hints & Tips |
Document ID: MCGN-3RVNR6 |
Netfinity 3500 - System hangs when booting ServerGuide CD#2
Applicable to: World-Wide
SYMPTOM
-The system hangs* with a incomplete boot when attempting to boot to the "Software Guide" CD (CD#2) contained in ServerGuide versions 4.0.1 and 4.0.2.
-The system may be restarted with <Ctrl-Alt-Del> or a system power-down / power-up cycle.
*The hang results with the IBM logo screen displaying the words "Software Guide" (in yellow text) and "Operating System/2 version 3" will be displayed as the first line near the bottom of the screen.
PROBLEM ISOLATION AIDS
All of the following must be true for this tip to apply:
- The system is any model Netfinity server 3500 type 8644 that has been configured with the onboard Ethernet Controller set to "disabled" in the CMOS Setup Utility.
FIX
A permanent fix to the issue will be included in the next release version of ServerGuide.
WORKAROUND
Set the on-board Ethernet Controller to "enabled" in the systems CMOS Setup Utility, then boot to the ServerGuide "Software Guide" CD. Later, if required, the Onboard Ethernet Controller may be disabled in the CMOS Setup Utility.
SAS KEYWORDS
PSY2, D/T8644, PSY2HANG, UNCLASSIFIED, SERVERGUIDE
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Search Keywords |
PSY2, D/T8644, PSY2HANG, UNCLASSIFIED, SERVERGUIDE | |
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Hint Category |
Lock-up/Hang, Retain, ServerGuide | |
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Date Created |
20-02-98 | |
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Last Updated |
17-02-99 | |
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Revision Date |
17-02-2000 | |
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Brand |
IBM PC Server | |
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Product Family |
Netfinity 3500 | |
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Machine Type |
8644 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
H162801 | |
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Reverse Doclinks |
USA=A, EMA=A, AFE=A, Date last altered: A98/04/15, Owning B.U.: USA |