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10.904 bytes |
Service Hints & Tips |
Document ID: RMIE-3C7HPP |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
TP 760 - ECA004 Hangs during Operating System Load
Applicable to: World-Wide
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Record number: |
H136052 |
Service code: |
33 |
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Device: |
D/T9546 |
Parts source: |
LOC |
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ECA number: |
ECA004 |
Publish flag: |
R |
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EC number: |
ECE67599 |
Hit count: |
UHC00296 |
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Mandatory: |
N |
Success count: |
USC0000 |
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Automatic shipment: |
N |
Publication code: |
PC40 |
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Availability date: |
96/11 |
Date created: |
O97/01/08 |
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Plant of control: |
24 |
Date last altered: |
A98/02/08 |
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Tip key: |
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Owning B.U.: |
USA |
Abstract :
9546 Hangs During Operating System Load
Purpose :
Correct intermittent system hangs during POST or during the operating system load.
This ECA is to be implemented World Wide!
The repair policy for this ECA is "Fix On Fail".
Features :
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Type, Model, Stage |
With B/M |
Machines Affected |
B/M to be |
Service Hours |
System Hours |
|
9546 |
B/M9999999 |
Model E/ED U3A U3B U4A U4B U3L |
B/M9999999 |
00.2 |
00.1 |
Physical Check :
Systems in the FEATURES section of this ECA containing DIMM adapter FRU P/N39H6229 (8MB) or DIMM adapter FRU P/N 46H6023 that experience intermittent hangs when used with the following system boards and 1 or 2 of any manufacture's DIMMs.
The number used to identify the system board is located on a label in the Ultra Bay compartment between the second battery connector and the Ultra Bay connector. It can be seen without using tools. Open the keyboard and remove the component in the Ultra Bay. It will be a diskette drive, CD Rom drive, Hard Drive Battery. NOTE: this is a Manufacturing part number NOT a FRU part number.
Manufacturing Part Numbers
36H1368
36H1514
36H2040
36H1367
36H1513
36H2039
36H2057
36H2058
36H2059
00M0032
00M0033
Companion: 9546 ECA002: 760 Models new locking DIMM door.
To access this ECA, DoubleClick here : - 
Check and install or notify customer of the need for this direct shipment CRU when applicable.
Detail :
Customers experiencing solid or intermittent errors during POST or load of the operating system with one of the 9547 models identified in the FEATURES section of this ECA should call the IBM PCCO Help Center. They will verify the failing condition and replace their current 0MB or 8MB Adapter with a new 0MB DIMM adapter FRU P/N 83H7124 or a new 8MB (soldered on memory) DIMM adapter FRU P/N 83H7126 that has been released to correct this condition.
Customers that are not having the above conditions can also receive a new level DIMM adapter card if their system board requires it. The new part number DIMM adapter will operate correctly in any level system, but its primary design is to correct intermittent or solid hangs that occur on the system boards identified in the PHYSICAL CHECK area of the ECA.
The DIMM Adapter FRU will be sent directly to the customer.
They are Customer Replaceable Units (CRUs) that are easily installed.
Systems with system boards that are not identified in the PHYSICAL CHECK area of the ECA can utilize the old or new level of DIMM adapters. These systems do NOT require this ECA.
The following are examples of some of the failing conditions.
The system hangs during POST with a flashing cursor on a dark screen. The Fixed Disk icon may also flash on the LCD indicator Assembly.
The operating system starts, but encounters memory problems such as, "himem.sys has found bad ems memory @ location xxxx" with a following message that "himem.sys is not loaded".
The operating system starts, but hangs with the operating system logo screen displayed.
If the above conditions are met, remove the Memory DIMM(s) and reboot the system. Note: Intermittent conditions normally occur 3 out of 10 times during cold boots.
Note: This ECA should only be installed during the following situations:
This ECA can be installed by a CE or Dealer following normal ECA terms and conditions if it qualifies under the FEATURES and PHYSICAL CHECK areas and one of the following conditions occur:
1. The system currently being serviced has an intermittent or solid hang condition.
2. The customer requires servicer installation instead of a direct CRU (Customer Replaceable Unit) shipment.
3. The IBM geography does not support direct CRU shipments to customers.
Notes:
This ECA will expire November 30, 1999. Order FRUs locally and record all time using Service Code 33, ECA004, other office 990.
This ECA is Non-Billable as long as it is Active.
EMEA CLAIM INFORMATION:
IBM PSS CE's should record all time and parts to Service Code 33, (9546) ECA004, Other Office 990.
EMEA BUSINESS PARTNERS:
Refer to Warranty Claim System;
Use Emergency Claim 5 (ECA) and enter into CPPS:
ECA Number 004
Machine Type 9546
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Search Keywords |
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Document Category |
ECA, Lock-up/Hang | |
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Date Created |
09-12-96 | |
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Last Updated |
09-02-99 | |
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Revision Date |
21-12-99 | |
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Brand |
IBM ThinkPad | |
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Product Family |
ThinkPad 760E, ThinkPad 760ED | |
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Machine Type |
9546 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
H136052,H057202 | |
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Reverse Doclinks |
3HSBLK |