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Service Hints & Tips |
Document ID: RMIE-39KBWF |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
TP 750,755,760 - Toshiba hard drives compatibility problem
Applicable to: World-Wide
Information :
Calls are coming in from customers who have purchased 2.5" hard drives from Toshiba, specifically their model # MK272OFC (1.35GB) and MK2101MAN(2.16GB) drives and asking for a "Thinkpad HDD case or housing" to mount the drive in.
These drives are the bare drive (with the 44 pin IDE connector facing outward (horizontally oriented pins) as opposed to the Thinkpad 750/755/760 series hard drive FRU that has the downward facing connector(vertically oriented pins).
The Thinkpad HDD configuration is provided by an IBM unique outer shell and connector which houses the hard drive. This outer shell is not available from IBM as a separate assembly.
The Toshiba HDD is not ThinkPad proven and is not supported by IBM for use on the ThinkPad. IBM can make no guarantee's as to whether or not the HDD is fully compatible. Therefore, if the HDD is not recognized in the ThinkPad, the customer should be informed of the latest BIOS, the available IBM Hard drives, and referred to Toshiba.
Any hardware related problems that are encountered while this drive is in use will not be covered under the IBM warranty if it is caused by the drive.
In any case, you should refer the caller back to where they purchased the drive or Toshiba.
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Hint Category |
Hard Drives | |
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Date Created |
16-09-96 | |
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Last Updated |
10-11-98 | |
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Revision Date |
10-11-99 | |
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Brand |
IBM ThinkPad | |
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Product Family |
ThinkPad 750, ThinkPad 755C/CS, ThinkPad 755CE/CSE, ThinkPad 755CX, ThinkPad 755CV, ThinkPad 755CD, ThinkPad 755CDV, ThinkPad 760C, ThinkPad 760E, ThinkPad 760CD, ThinkPad 760L/LD, ThinkPad 760ED, ThinkPad 760XD, ThinkPad 760EL/ELD, ThinkPad 760XL, ThinkPad 765L, ThinkPad 765D | |
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Machine Type |
9545, 9546, 9547 | |
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Model |
Various | |
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