|
Symptom |
FRU/Action |
|
CD-ROM drive not working properly. |
1. Clean the CD
2. Clean the optical-head lens
3. CD-ROM Drive |
|
CD-ROM drive tray is not working. |
1. CD-ROM Drive |
|
Server does not recognize the
CD-ROM drive. |
1. Verify that the CD-ROM drive is enabled in the
Configuration/Setup Utility program.
2. Verify that the server is checking for the CD-ROM drive
in the startup sequence. Use the Configuration/Setup
Utility program.
3. CD
4. CD-ROM Drive |
|
CD-ROM drive in-use light stays on,
or the system continues to bypass
the CD-ROM drive. |
1. CD-ROM
2. CD-ROM Cable |
|
Diskette drive in-use light stays on,
or the system bypasses the diskette
drive. |
1. Verify that the diskette drive is enabled in the Configuration/Setup Utility program.
2. Verify that a know good diskette is properly inserted
in the drive
3. The diskette contains the necessary files to start
the system
4. Diskette Drive |
|
General monitor problems.
Some IBM monitors have their own self-tests. If you suspect a problem with
the monitor, refer to the information that comes with the monitor for adjusting
and testing instructions. |
1. Monitor |
|
The screen is blank. |
1. Check power cord and cable connections.
2. Monitor
3. Video Adapter |
|
Only the cursor appears. |
1. Video Adapter |
|
The monitor goes blank when some application programs start. |
1. Check all cable connections.
2. Verify that the graphics adapter is correctly installed
in slot 1, the Accelerated Graphics Port (AGP).
3. Verify that the device drivers necessary for the
applications are installed. |
|
The monitor works when you power-on
the system, but goes blank after some period of server inactivity.
Note
The Advanced Power Management
(APM) feature is not supported. |
1. If enabled, disable the Advanced Power
Management (APM) feature setting in the
Configuration/Setup Utility program. |
|
Screen flickers.
Attention
Using a resolution or refresh rate that is
not supported by the monitor might
damage it. |
1. Set monitor to highest, noninterlaced refresh
rate supported by the monitor and controller.
2. Monitor
3. Video Adapter |
|
Wavy, unreadable, rolling, distorted screen, or screen jitter.
If the monitor self-tests show that the
monitor is working properly, verify that:
1. Check the location of the Monitor.
2. Verify that an IBM monitor signal cable
is properly connected.
3. Verify that the monitor is not trying to
run at a higher refresh rate than supported. |
1. Monitor
2. Video Adapter |
|
Wrong characters appear on the screen. |
1. Video Adapter Cable
2. Video Adapter |
|
The server does not start when you
press the power switch.
Before replacing a FRU:
1. Check all cable connections.
2. Verify that the the server cover is properly installed.
3. Verify that the power outlet functions properly.
4. Verify that the correct type of memory is installed. |
1. Power Switch/LED Assembly
2. Power Supply |
|
An IBM option that used to work does not work now.
Notes
1. If the option comes with its own test instructions, use those instructions to
test the option.
2. An external option must be powered-on prior to powering-on the system. |
1. Check all cable connections.
2. For SCSI options, check for proper termination.
3. Option Device |
|
The parallel port cannot be accessed,
or the number of parallel ports displayed
is less than the number of parallel ports installed. |
1. Device
2. Adapter, if installed
3. System Board |
|
The serial port cannot be accessed, or
the number of serial ports displayed is
less than the number of serial ports installed. |
1. Device
2. Adapter, if installed
3. System Board |
|
Serial port and USB port problems. |
1. Device
2. Adapter, if installed
3. System Board |
|
The SCSI expansion enclosure used to work, but does not work now. |
1. Verify that all SCSI expansion enclosure hardware
and cable connections are secure.
2. Verify termination of the last option in each SCSI chain,
or the end of the SCSI cable.
3. If the SCSI expansion enclosure comes with its own test
instructions, use those instructions to test it.
4. SCSI Repeater Card |
|
The SCSI Repeater Card used to work, but does not work now. |
1. Verify that all SCSI Repeater Card hardware
and cable connections are secure.
2. Verify that all external SCSI option cables are
connected correctly.
3. Verify the termination of the last option in each SCSI
chain, or the end of the SCSI cable.
4. SCSI Repeater Card |
|
The Ethernet Controller cannot connect to the network. |
1. Run Diagnostics
2. Check Cables
3. System Board |
|
The Configuration/Setup Utility program reports the Ethernet controller interrupt Utility as 0 or 255.
The PCI BIOS is not configuring the Ethernet controller or adapter correctly. |
1. The PCI BIOS interrupt settings are incorrect. Check for
interrupt conflicts with ISA devices. If conflicts are found,
reserve the ISA interrupts (see "ISA Legacy Resources")
so that the PCI BIOS will assign another non-conflicting PCI
interrupt value. |
|
The Configuration/Setup Utility program reports No PCI Bus.
The Configuration/Setup Utility program has been run on another computer that does not have any PCI slots. |
1. Run the Configuration/Setup Utility program on
the server so that the PCI BIOS will configure the
Ethernet controller or adapter correctly |
|
The server stops running when loading device drivers.
The PCI BIOS interrupt settings are incorrect. |
1. Check for interrupt conflicts with ISA devices. If conflicts
are found, reserve the ISA interrupts
(see "ISA Legacy Resources") so that the PCI BIOS
will assign another non-conflicting PCI interrupt value. |
|
The diagnostics completed successfully, but the network connection fails. |
1. Make sure that the network cable is securely attached.
2. Make sure that you are using Category 5 cabling when operating the server at either 10 Mbps or 100 Mbps. |
|
The Ethernet Activity light does not come on. |
1. Make sure the network device drivers are loaded.
2. Check all connections.
3. Try sending data from this workstation.
4. Use another Ethernet adapter (see "Installing or Removing ISA and PCI Adapters").
5. Use another port on the hub.
6. Make sure that the hub port is configured for the
correct speed (10 Mbps or 100 Mbps).
7. If duplex mode was forced, make sure a speed of
10 Mbps or 100 Mbps was forced.
8. If you manually configured the duplex mode, make
sure that you also manually configured the speed.
9. System Board |
|
Data is incorrect or sporadic. |
1. Make sure that you are using Category 5 cabling when
operating the server at either 10 Mbps or 100 Mbps. |
|
The Ethernet controller or adapter
stopped working when another adapter
was added to the server. |
1. Make sure that the cable is connected to the
Ethernet adapter.
2. Make sure that the PCI system BIOS is current.
3. Reseat the adapter.
4. System Board |
|
The Ethernet controller or adapter
stopped working without apparent cause. |
1. Reseat the adapter.
2. Try a different connector at the hub or switch.
3. The network device driver files might be missing
or corrupted;
4. System Board |
