IBM PC/IBM IntelliStation - Error messages

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Document ID: GSMH-3F6HQA

IBM PC/IBM IntelliStation - Error messages

Applicable to: World-Wide

Error Messages:

Error Message/Symptom

FRU/Action

Address Exceeds the Size of Your Memory An invalid memory address was entered. Diagnostics Tests display this message during the Locate Bad Chips option.

1. Enter the correct address.
2. Memory Module
3. System Board

Arithmetic Functions Failed
An error was detected during the CPU Test.

1. Microprocessor
2. System Board

Base Memory Test Failed
An error was detected in base memory.

1. Memory Module
2. System Board

Boot Sector Unreadable
A boot sector read error was detected on the hard disk drive.

1. Hard Disk Drive
2. Hard Disk Drive Cable
3. Hard Disk Drive Adapter
(if installed)
4. System Board

Bus Noise Test Failed
RAM Test detected an error in the memory bus.

1. Memory Module
2. System Board

Butterfly Cylinder Access Test Failed
Hard Disk Drive Test detected mismatch between the data read and the data stored on the drive.

1. Hard Disk Drive
2. Hard Disk Drive Cable
3. Hard Disk Drive Adapter
(if installed)
4. System Board

Clock Stopped
Real-time clock has stopped working.

1. Real-Time Clock Assembly
2. System Board

CMOS Clock Test Failed
Time and Date Settings for CMOS and DOS do not Match.

1. Real-Time Clock Assembly
2. System Board

Controller Diagnostic Test Failed
An error was detected while testing the Hard Disk Controller (Adapter).

1. Hard Disk Drive Adapter (if installed)
2. Hard Disk Drive
3. System Board

Cylinder 0 errors Test detected an error reading the first cylinder of the hard disk drive.

1. Hard Disk Drive
2. Hard Disk Drive Adapter
(if installed)
3. System Board

Device is Not Ready
Ready the Device...
or Press Any Key

1. Ensure the device is powered-on.
2. Replace failing device
3. Device Adapter (if installed)
4. System Board

Disk Error Encountered Opening Output File Press Any Key To Continue.

1. Hard Disk Drive
2. Hard Disk Drive Adapter
(if installed)
3. System Board

DMA #X Failed Main Components Test detected an error while testing the DMA
controller.

1. System Board

DMA Page Register Failed
DMA page register error

1. System Board

Drive (x) Media (y) Mismatch
FAT ID mismatch with installed drive.

1. Check diskette and diskette drive capacity.
2. Diskette Drive
3. System Board

Error in video buffer.
Bad bits. Video memory test error.

1. Video Adapter
(if installed)
2. System Board
3. Display

Exception Interrupt In Protected Mode Diags Cannot Continue
Server error, remove one adapter at a time until the symptom goes away.

1. Any Adapter
2. System Board
3. Processor

Extended Memory Test Failed
Extended memory error.

1. Memory Module
2. System Board

Floppy Drive Failed
Diskette drive(s) failed.

1. Diskette Drive
2. System Board
3. Diskette Drive Cable

General Function Failed
Remove one adapter at a time until the symptom goes away.

1. Any Adapter
2. System Board
3. Processor

Hard Drives Failed
Hard Disk Drive test error.

1. Hard Disk Drive
2. Hard Disk Drive Adapter
(if installed)
3. System Board

Incorrect DOS version

1. Ensure you are using DOS version 3.0 or higher.

INT Mask Register Failed
INT Mask Register error.

1. Microprocessor
2. System Board

Invalid Date
Clock/DOS date mismatch.

1. Real-Time Clock Assembly
2. System Board

Invalid Time
Clock/DOS time mismatch. Back-up clock and DOS time of day settings do not match.

1. Real-Time Clock Assembly
2. System Board

Linear Cylinder Access Test Failed Hard disk drive error.

1. Hard Disk Drive
2. Hard Disk Drive Cable
3. Hard Disk Drive Adapter
(if installed)
4. System Board

Logic Function Failed CPU Logic test error.

1. Microprocessor
2. System Board

Loopback Error COM Port Test or Parallel Port error.
A wrap plug must be installed to successfully complete these tests.

1. System Board
2. Wrap Plug

Main Components Failed
System board error.

1. System Board
2. Processor

Memory test cannot run at this location in memory
Not enough free memory available to start the memory test.

1. Memory Module
2. System Board

Missing QAPlus/PRO Files(s)
One or more diagnostic support files are missing.

1. Diagnostic Diskette

NO LOOP-BACK PLUG. Skipping External loopback test No wrap plug installed.

1. Install wrap plug on the serial port, rerun test.
2. System Board

Not ready
Printer not on-line or not ready.

1. Ready Printer
2. Printer
3. Printer Cable
4. System Board

No 'type-amatic' repeat
At least one repeat key must be tested during this test or an error will occur. Type-amatic test error.

1. Keyboard
2. System Board

Not used by any standard device
IRQ is not currently being used by a non-standard device.

1. System Board

Numeric Proc Failed
NPU test error.

1. Microprocessor
2. System Board

Parallel Ports Failed
Test Report Summary message.

1. System Board

Pass (N): ** Errors ** Drive (X) Failed Diskette drive read/write test error.

1. Diskette Drive
2. System Board
3. Diskette Drive Cable

Pass (N) Drive Not Ready Diskette drive door is open or defective.

1. Ensure diskette drive is ready.
2. Diskette Drive
3. System Board
4. Diskette Drive Cable

Pass (N): Drive (X) Write Protected or Unformatted

1. Insert a non-write protected, formatted diskette into the diskette drive; then rerun the test.
2. Diskette Drive
3. System Board
4. Diskette Drive Cable

Pass (N): Unknown Media Drive (X) Diskette Drive Test error.

1. Diskette
2. Diskette Drive
3. System Board
4. Diskette Drive Cable

Place Hi-density Media in Drive
Media/drive mismatch.

1. Diskette
2. Diskette Drive
3. System Board
4. Diskette Drive Cable

Printer Failed Printer powered-on and ready?

1. Printer
2. Printer Cable
3. System Board

Printer Fault
Printer powered-on and ready?

1. Printer
2. Printer Cable
3. System Board

Printer Not Selected
Ensure the printer is powered-on and ready.

1. Printer
2. Printer Cable
3. System Board

Program or File Not Found
Press Any Key
Diagnostics cannot find the USER(N).COM file.

1. Diagnostic Diskette
2. Diskette Drive
3. System Board

Program Too Big To Fit In Memory
Too many Terminate and Stay Resident programs in memory.

1. Reboot the system from the Diagnostic Diskette.

QAPlus/PRO Cannot Be Re-run Because Of Error In Relocating Program Diagnostics failed to relocate the Diagnostics Test programs so the memory space it resides in was not tested.

1. Diagnostic Diskette
2. Memory Module
3. System Board

RAM Memory Error in Block n. Bad bits n
Memory error.

1. Memory Module
2. System Board

RAM Test Failed
Memory error.

1. Memory Module
2. System Board

Read error on cylinder n
Hard disk drive format error.

1. Hard Disk Drive
2. Hard Disk Drive Adapter
(if installed)
3. System Board

Read Errors
Diskette drive read error.

1. Diskette
2. Diskette Drive
3. System Board
4. Diskette Drive Cable

Receive Error
Serial Port loopback test error.

1. Serial Port Cable
2. System Board

Refresh Failure
Diagnostics Test detected an error while testing the DMA controller's RAM refresh cycle.

1. Memory Module
2. System Board

RTC Interrupt Failure
Diagnostics Test cannot detect the Real-Time clock interrupt.

1. Real-Time Clock Assembly
2. System Board

Serial Chip Error
COM Port error, general.

1. Serial Port Cable
2. System Board

Serial Compare Error
COM Port error, information transmitted is not the same as information received.

1. Serial Port Cable
2. System Board

Serial Time-out Error
COM Port error, time interval is too long between transmitted and received data.

1. Serial Port Cable
2. System Board

Serious Memory Error - Diags Cannot Continue Memory Test error.

1. Memory Module
2. System Board

Sorry You Need A Mouse
Mouse or mouse driver was not detected.

1. Mouse
2. System Board

System Hangs
Go to Undetermined Problem.

1. Any device
2. Any adapter
3. System Board

The Address Exceeds The Size Of Your Memory
An invalid memory address was entered. The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if an invalid memory address was entered at the "Enter Memory Address Of Bad Chip" prompt.

1. Enter correct address
2. Memory Module
3. System Board

That Number is Out Of Range
An invalid bit number was entered. Diagnostics Tests display this message during the Locate Bad Chips option.

1. Enter the correct number.
2. Memory Module
3. System Board

Too Many Errors - Test Aborted
Too many errors, the Diagnostics Test cannot continue.

1. Microprocessor
2. System Board

Transmit Error Internal or external serial port loopback test failure.

1. Serial Port Cable
2. System Board

Video Adapter Failed
Test Result Summary, displayed if "Fail" was at the Quit/Fail/Pass (if installed) menu of any video test.

1. Video Adapter
2. System Board
3. Display

Write error on cylinder n
Hard disk drive write error.

1. Hard Disk Drive
2. Hard Disk Drive Adapter (if installed)

Write Errors Diskette drive write error.

1. Diskette
2. Diskette Drive
3. System Board
4. Diskette Drive Cable

Write Protected or Unformatted Diskette is Write Protected or not formatted.

1. Insert a non-write protected, formatted diskette into the diskette drive; then rerun the test.
2. Diskette Drive
3. System Board
4. Diskette Drive Cable

You Cannot Delete the Motherboard
"Remove Board" option was selected. The Diagnostics Tests display this message during the Locate Bad Chips option.

1. Make the correct selection.
2. Memory Module
3. System Board
4. Processor

Search Keywords

Hint Category

Hardware Maintenance Information

Date Created

14-03-97

Last Updated

15-06-98

Revision Date

08-06-99

Brand

IBM PC, IBM IntelliStation

Product Family

PC 300GL, PC 300XL, PC 300PL, PC 330, PC 340, PC 350, PC 360, PC 365, PC 730, PC 750, M Pro, Z Pro, E Pro

Machine Type

6272, 6275, 6282, 6285, 6284, 6561, 6591, 6588, 6562, 6592, 6862, 6892, 6571, 6573, 6575, 6576, 6577, 6560, 6581, 6583, 6585, 6586, 6587, 6598, 6589, 6875, 6876, 6877, 6885, 6886, 6887, 6888, 6889, 6898, 6899, 6893

Model

Various

TypeModel

Retain Tip (if applicable)

N/A

Reverse Doclinks
and Admin Purposes

Error Message/Symptom	FRU/Action
Address Exceeds the Size of Your Memory An invalid memory address was entered. Diagnostics Tests display this message during the Locate Bad Chips option.	1. Enter the correct address. 2. Memory Module 3. System Board
Arithmetic Functions Failed An error was detected during the CPU Test.	1. Microprocessor 2. System Board
Base Memory Test Failed An error was detected in base memory.	1. Memory Module 2. System Board
Boot Sector Unreadable A boot sector read error was detected on the hard disk drive.	1. Hard Disk Drive 2. Hard Disk Drive Cable 3. Hard Disk Drive Adapter (if installed) 4. System Board
Bus Noise Test Failed RAM Test detected an error in the memory bus.	1. Memory Module 2. System Board
Butterfly Cylinder Access Test Failed Hard Disk Drive Test detected mismatch between the data read and the data stored on the drive.	1. Hard Disk Drive 2. Hard Disk Drive Cable 3. Hard Disk Drive Adapter (if installed) 4. System Board
Clock Stopped Real-time clock has stopped working.	1. Real-Time Clock Assembly 2. System Board
CMOS Clock Test Failed Time and Date Settings for CMOS and DOS do not Match.	1. Real-Time Clock Assembly 2. System Board
Controller Diagnostic Test Failed An error was detected while testing the Hard Disk Controller (Adapter).	1. Hard Disk Drive Adapter (if installed) 2. Hard Disk Drive 3. System Board
Cylinder 0 errors Test detected an error reading the first cylinder of the hard disk drive.	1. Hard Disk Drive 2. Hard Disk Drive Adapter (if installed) 3. System Board
Device is Not Ready Ready the Device... or Press Any Key	1. Ensure the device is powered-on. 2. Replace failing device 3. Device Adapter (if installed) 4. System Board
Disk Error Encountered Opening Output File Press Any Key To Continue.	1. Hard Disk Drive 2. Hard Disk Drive Adapter (if installed) 3. System Board
DMA #X Failed Main Components Test detected an error while testing the DMA controller.	1. System Board
DMA Page Register Failed DMA page register error	1. System Board
Drive (x) Media (y) Mismatch FAT ID mismatch with installed drive.	1. Check diskette and diskette drive capacity. 2. Diskette Drive 3. System Board
Error in video buffer. Bad bits. Video memory test error.	1. Video Adapter (if installed) 2. System Board 3. Display
Exception Interrupt In Protected Mode Diags Cannot Continue Server error, remove one adapter at a time until the symptom goes away.	1. Any Adapter 2. System Board 3. Processor
Extended Memory Test Failed Extended memory error.	1. Memory Module 2. System Board
Floppy Drive Failed Diskette drive(s) failed.	1. Diskette Drive 2. System Board 3. Diskette Drive Cable
General Function Failed Remove one adapter at a time until the symptom goes away.	1. Any Adapter 2. System Board 3. Processor
Hard Drives Failed Hard Disk Drive test error.	1. Hard Disk Drive 2. Hard Disk Drive Adapter (if installed) 3. System Board
Incorrect DOS version	1. Ensure you are using DOS version 3.0 or higher.
INT Mask Register Failed INT Mask Register error.	1. Microprocessor 2. System Board
Invalid Date Clock/DOS date mismatch.	1. Real-Time Clock Assembly 2. System Board
Invalid Time Clock/DOS time mismatch. Back-up clock and DOS time of day settings do not match.	1. Real-Time Clock Assembly 2. System Board
Linear Cylinder Access Test Failed Hard disk drive error.	1. Hard Disk Drive 2. Hard Disk Drive Cable 3. Hard Disk Drive Adapter (if installed) 4. System Board
Logic Function Failed CPU Logic test error.	1. Microprocessor 2. System Board
Loopback Error COM Port Test or Parallel Port error. A wrap plug must be installed to successfully complete these tests.	1. System Board 2. Wrap Plug
Main Components Failed System board error.	1. System Board 2. Processor
Memory test cannot run at this location in memory Not enough free memory available to start the memory test.	1. Memory Module 2. System Board
Missing QAPlus/PRO Files(s) One or more diagnostic support files are missing.	1. Diagnostic Diskette
NO LOOP-BACK PLUG. Skipping External loopback test No wrap plug installed.	1. Install wrap plug on the serial port, rerun test. 2. System Board
Not ready Printer not on-line or not ready.	1. Ready Printer 2. Printer 3. Printer Cable 4. System Board
No 'type-amatic' repeat At least one repeat key must be tested during this test or an error will occur. Type-amatic test error.	1. Keyboard 2. System Board
Not used by any standard device IRQ is not currently being used by a non-standard device.	1. System Board
Numeric Proc Failed NPU test error.	1. Microprocessor 2. System Board
Parallel Ports Failed Test Report Summary message.	1. System Board
Pass (N): Errors Drive (X) Failed Diskette drive read/write test error.	1. Diskette Drive 2. System Board 3. Diskette Drive Cable
Pass (N) Drive Not Ready Diskette drive door is open or defective.	1. Ensure diskette drive is ready. 2. Diskette Drive 3. System Board 4. Diskette Drive Cable
Pass (N): Drive (X) Write Protected or Unformatted	1. Insert a non-write protected, formatted diskette into the diskette drive; then rerun the test. 2. Diskette Drive 3. System Board 4. Diskette Drive Cable
Pass (N): Unknown Media Drive (X) Diskette Drive Test error.	1. Diskette 2. Diskette Drive 3. System Board 4. Diskette Drive Cable
Place Hi-density Media in Drive Media/drive mismatch.	1. Diskette 2. Diskette Drive 3. System Board 4. Diskette Drive Cable
Printer Failed Printer powered-on and ready?	1. Printer 2. Printer Cable 3. System Board
Printer Fault Printer powered-on and ready?	1. Printer 2. Printer Cable 3. System Board
Printer Not Selected Ensure the printer is powered-on and ready.	1. Printer 2. Printer Cable 3. System Board
Program or File Not Found Press Any Key Diagnostics cannot find the USER(N).COM file.	1. Diagnostic Diskette 2. Diskette Drive 3. System Board
Program Too Big To Fit In Memory Too many Terminate and Stay Resident programs in memory.	1. Reboot the system from the Diagnostic Diskette.
QAPlus/PRO Cannot Be Re-run Because Of Error In Relocating Program Diagnostics failed to relocate the Diagnostics Test programs so the memory space it resides in was not tested.	1. Diagnostic Diskette 2. Memory Module 3. System Board
RAM Memory Error in Block n. Bad bits n Memory error.	1. Memory Module 2. System Board
RAM Test Failed Memory error.	1. Memory Module 2. System Board
Read error on cylinder n Hard disk drive format error.	1. Hard Disk Drive 2. Hard Disk Drive Adapter (if installed) 3. System Board
Read Errors Diskette drive read error.	1. Diskette 2. Diskette Drive 3. System Board 4. Diskette Drive Cable
Receive Error Serial Port loopback test error.	1. Serial Port Cable 2. System Board
Refresh Failure Diagnostics Test detected an error while testing the DMA controller's RAM refresh cycle.	1. Memory Module 2. System Board
RTC Interrupt Failure Diagnostics Test cannot detect the Real-Time clock interrupt.	1. Real-Time Clock Assembly 2. System Board
Serial Chip Error COM Port error, general.	1. Serial Port Cable 2. System Board
Serial Compare Error COM Port error, information transmitted is not the same as information received.	1. Serial Port Cable 2. System Board
Serial Time-out Error COM Port error, time interval is too long between transmitted and received data.	1. Serial Port Cable 2. System Board
Serious Memory Error - Diags Cannot Continue Memory Test error.	1. Memory Module 2. System Board
Sorry You Need A Mouse Mouse or mouse driver was not detected.	1. Mouse 2. System Board
System Hangs Go to Undetermined Problem.	1. Any device 2. Any adapter 3. System Board
The Address Exceeds The Size Of Your Memory An invalid memory address was entered. The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if an invalid memory address was entered at the "Enter Memory Address Of Bad Chip" prompt.	1. Enter correct address 2. Memory Module 3. System Board
That Number is Out Of Range An invalid bit number was entered. Diagnostics Tests display this message during the Locate Bad Chips option.	1. Enter the correct number. 2. Memory Module 3. System Board
Too Many Errors - Test Aborted Too many errors, the Diagnostics Test cannot continue.	1. Microprocessor 2. System Board
Transmit Error Internal or external serial port loopback test failure.	1. Serial Port Cable 2. System Board
Video Adapter Failed Test Result Summary, displayed if "Fail" was at the Quit/Fail/Pass (if installed) menu of any video test.	1. Video Adapter 2. System Board 3. Display
Write error on cylinder n Hard disk drive write error.	1. Hard Disk Drive 2. Hard Disk Drive Adapter (if installed)
Write Errors Diskette drive write error.	1. Diskette 2. Diskette Drive 3. System Board 4. Diskette Drive Cable
Write Protected or Unformatted Diskette is Write Protected or not formatted.	1. Insert a non-write protected, formatted diskette into the diskette drive; then rerun the test. 2. Diskette Drive 3. System Board 4. Diskette Drive Cable
You Cannot Delete the Motherboard "Remove Board" option was selected. The Diagnostics Tests display this message during the Locate Bad Chips option.	1. Make the correct selection. 2. Memory Module 3. System Board 4. Processor

	Search Keywords
	Hint Category	Hardware Maintenance Information
	Date Created	14-03-97
	Last Updated	15-06-98
	Revision Date	08-06-99
	Brand	IBM PC, IBM IntelliStation
	Product Family	PC 300GL, PC 300XL, PC 300PL, PC 330, PC 340, PC 350, PC 360, PC 365, PC 730, PC 750, M Pro, Z Pro, E Pro
	Machine Type	6272, 6275, 6282, 6285, 6284, 6561, 6591, 6588, 6562, 6592, 6862, 6892, 6571, 6573, 6575, 6576, 6577, 6560, 6581, 6583, 6585, 6586, 6587, 6598, 6589, 6875, 6876, 6877, 6885, 6886, 6887, 6888, 6889, 6898, 6899, 6893
	Model	Various
	TypeModel
	Retain Tip (if applicable)	N/A
	Reverse Doclinks and Admin Purposes