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Service Hints & Tips |
Document ID: RMIE-39NGZW |
IBM PC365 - Antivirus errors after Installation
Applicable to: World-Wide
Symptom :
The following failures may be exhibited by the IBM Antivirus v2.5 application following the installation of the application from the RTC CD that ships with the PC 365 Series 6589 systems:
1) The progress indicator moves to 25% complete and stops until the completion of the virus scan. The virus scan continues without the progress indicator.
2) "Drive not ready..." message is displayed in WindowsNT following the installation of IBM Antivirus on PC 365 systems containing a PD/CD ROM drive. The PD media cartridge is not inserted in the drive.
If the user chooses to abort the application, WindowsNT will shut down IBM Antivirus with an Exception Error.
Problem Isolation Aids :
Failure 1: This failure occurs when IBM Antivirus attempts to scan the CD installed in the CDROM drive for viruses.
While the progress indicator remains at 25% complete, the virus scan is performing normally.
Failure 2: The following error message is displayed when this problem occurs:
"The drive is not ready for use; its door may be open. Please check drive\Device\Harddisk0\Partition0 and make sure that a disk is inserted."
The IBM Antivirus application erroneously detects the PD/CD ROM drive as a hardfile. Without the PD media cartridge inserted, the failure occurs.
Fix :
IBM Antivirus v2.5 is being updated to eliminate these failures.
Since the virus check is completed in Failure #1, no redistribution of the application is planned.
The error message displayed due to the PD/CD ROM drive may be avoided by placing the PD media cartridge in the PD/CD drive. If the PD media is not available, run the IBMAVSN.EXE from the command prompt. This will cause the application to display a "drive not ready" message and give the user the option to continue the scan of other drives.
SAS Keywords :
PSY2 PSVP IBMPC PSVPPROG
PSY2PROG PSVPERR PSY2ERR LOCKUP
54797 PC365 HUNG 54794
Search Keywords |
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Hint Category |
Retain, Preloaded Software | |
Date Created |
19-09-96 | |
Last Updated |
18-03-99 | |
Revision Date |
15-03-2000 | |
Brand |
IBM PC | |
Product Family |
PC 365 | |
Machine Type |
6589 | |
Model |
all | |
TypeModel |
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Retain Tip (if applicable) |
H096517 | |
Reverse Doclinks |