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3.548 bytes |
Service Hints & Tips |
Document ID: MCGN-3JSHJX |
IBM PC340 - Creative Labs CD-ROM does not work
Applicable to: World-Wide
SYMPTOM:
The customer may experience either of the following errors:
1. The system will hang with the CD-ROM installed as a master device on the secondary IDE controller.
2. The CD-ROM is no longer recognized after a warm boot when installed as a slave device on the primary IDE controller.
PROBLEM ISOLATION AIDS:
There are two problems. One or both may apply.
1. The IDE cable supplied with the Creative Labs CD-ROM is 24 inches long. EIDE specifications state that the cable length cannot exceed 18 inches.
2. The system is at flash BIOS level 21 or earlier. A timing delay difference between a warm boot and a cold boot has been identified in BIOS levels 21 and earlier. Cold booting the system will cause the CD-ROM to be re-recognized.
FIX:
1. Obtain an IDE cable 18 inches or less. Contact your vendor or Creative Labs.
2. Update the flash BIOS to the current level.
The current flash BIOS may be obtained from the PC Company BBS at 919-517-0001 or from the PC Company file library via the internet at: http://www.us.pc.ibm.com/searchfiles.html
Search on "LXJT" to obtain the most current level for the IBM PC340.
NOTE:
As of July 8, 1997, the most current BIOS level is LXJT23A.
To obtain a copy of the Latest BIOS, DoubleClick here : - 
SAS KEYWORDS:
PSY2 PSY2MCD PSY2OPER PSY2ADPT
PSVP PSVPMCD PSVPOPER PSVPADPT
D/T6560 6560 HLPCT_3419 UNCLASSIFIED
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Search Keywords |
CD-ROM, Sound Blasters | |
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Hint Category |
CD-ROM Drives, Retain | |
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Date Created |
08-07-97 | |
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Last Updated |
24-02-99 | |
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Revision Date |
23-02-2000 | |
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Brand |
IBM PC | |
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Product Family |
PC 340 | |
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Machine Type |
6560 | |
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Model |
ALL | |
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TypeModel |
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Retain Tip (if applicable) |
H16267 | |
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Reverse Doclinks |