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Service Hints & Tips

Document ID: VLAR-432P4V

IdeaScan Color Flatbed Scanner - The Email button will not scan and launch Outlook Express

Applicable to: World-Wide

Environment:
Windows 98 and IdeaScan Color Flatbed Scanner Setup V1.0

Symptom/Error:
System has Windows 98 installed over Windows95 or has a Windows 98 preload. When trying to execute the Email button via the physical button on the scanner or the button on the EZ Station panel the following message is received, æPlease install MS ExchangeÆ.

Permanent Solution:
To set the Outlook Express as the default Simple Messaging application programming interface (MAPI) client.

1. Close all programs.
2. Open Outlook Express.
3. On the Tools menu, click Options.
4. On the General tab, click the "Make Outlook Express my default Simple MAPI client" check box to select it.
5. Click Yes when you are prompted to set Outlook Express my default Simple MAPI client.
6. Click OK, and then click OK again when you are prompted to restart your computer.
7. Close Outlook Express, and then restart your computer.

	Search Keywords
	Hint Category	Error Messages
	Date Created	10-12-98
	Last Updated	05-04-99
	Revision Date	05-04-2000
	Brand	IBM Options
	Product Family	Input Devices
	Machine Type	Scanners
	Model	0275011; 10L7475; 10L7481; 10L7473; 10L7483; 10L7485; 10L7487; 10L7489
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes