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Service Hints & Tips

Document ID: COBN-3K9KN2

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About 'Cross Brand Configuration Centre - Greenock'

Applicable to: World-Wide

Mission

• Verify the compatibility of hardware & software to customers specific configurations.
• Provide assurance support to ibm authorised business partners enrolled in the aap program.
• Support ibm's global/corporate & commercial customers.

Benefits

• Deliver IBM tested & assured solutions to individual customers.
• Ensure that all components of hardware & software are compatible.
• Smooth & seamless roll-outs to the customer.
• Test time saved in the customer's premises.
• Direct feedback to ibm pcco for improved customer support and future product design.

Available Services.

• Integrated testing across server, commercial desktop, mobile & obi products.
• Migration of software images/stacks to new/upgraded hardware platforms.
• Problem resolution.

Testing methods

• Functional verification of individual customer configurations.
• Server stress testing.
• Regression testing.
• Networking.

How to contact the CBC Centre - greenock

Administrator :	angela mckay
Phone No :	+44 (0)1475 895738
Alternate No :	+44 (0)1475 895242
Fax No :	+44 (0)1475 895013
Internet :	angela_mckay@uk.ibm.com
Internet E-Mail :	angela_mckay@uk.ibmmail.com
IBM mail	gbib1mjz @ ibmmail
Prof E-Mail	angelamc @ gnkvm
Lotus Notes	angela mckay/uk/ibm @ ibmuk
Mail	IBM UK Ltd Dept 10137, mp 06c PO Box 30 Spango Valley Greenock PA16 0AH Scotland

	Search Keywords
	Hint Category	General Information
	Date Created	23-07-97
	Last Updated	18-01-99
	Revision Date	18-01-2000
	Brand	Cross Brand
	Product Family	Various
	Machine Type	Various
	Model	Various
	TypeModel
	Retain Tip (if applicable)
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