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Service Hints & Tips

Document ID: GSMH-3E9KK6

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PC700 - System Hang w/Blue & Black Lines Across Display

Applicable to: World-Wide

Symptom:
IBM PC 700 Series 6877 and 6887 systems may intermittently exhibit blue and black lines across the display along with a system hang after the Windows95 logo is displayed.

Problem Isolation Aids:
This failure has only been recreated at the system board manufacturing site. Affected system boards contained NEC video chips with a date code of 9610-9615.

Fix:
If the system exhibits the failure symptom stated above and the NEC video chip contains a date code of 9610-9615, replace the system board. Not all system boards with video chips in the date code range will fail.

If failures persist, continue normal problem determination.

Note:
Windows95 is a trademark of the Microsoft Corporation.

SAS KEYWORDS:
PSVP PSY2 IBMPC PSY2DISP
PSVPDISP PC 700 PC730 D/T6887
SERVICER ONLY PSVPBRD PSY2BRD 57047

Search Keywords

Hint Category

Date Created

13-02-97

Last Updated

13-02-97

Revision Date

13-02-2000

Brand

IBM PC

Product Family

PC 700

Machine Type

6877, 6887

Model

TypeModel

Retain Tip (if applicable)

H136456

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