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Document ID: PSGF-44CL7K |
IBM IntelliStation/IBM PC - I386 error installing network adapters under Windows NT
Applicable to: World-Wide
SYMPTOM:
When adding a network adapter via "Network" in Control Panel or during a new installation of Windows NT, the network adapter is not shown. After choosing "Select From List," then "Have Disk," the following or similar error occurs when trying to copy files from the driver diskette:
An error has occurred:
Unable to open the file x:\i386\OEM_FILE_NAME
PROBLEM ISOLATION AIDS:
The error may occur under both Windows NT Workstation version 4.0 and Windows NT Server version 4.0.
The error may be seen on any network adapter that requires a "Have Disk" function on installation including, but not limited to, the following network adapters:
IBM Turbo 16/4 ISA adapter Option P/N72H3482
IBM PCI 16/4 Wake on LAN adapter Option P/N86H1880
IBM PCI 16/4 adapter Option P/N41H8900
FIX:
Download and install IBM Turbo 16/4 Token-Ring ISA Adapter device driver, file name TRI164T2.EXE from the IBM Networking Hardware support Internet web page www.networking.ibm.com.
1. Under "Fast-Path Site Links" click on Support.
2. Click on "Search the Support Site."
3. Search on "turbo 16/4" and click on the link to the IBM Turbo 16/4 Token-Ring ISA Adapter support page.
4. Click on "Downloads."
* Any other network adapter that exhibits the symptom:
Contact the manufacturer for an updated OEMSETUP file per Microsoft Knowledge Base article Q156606. For IBM network adapters, contact Network Hardware support in the U.S. at 1-800-772-2227.
Windows, and Windows NT are trademarks of Microsoft Corporation.
SAS KEYWORDS:
PSY2 PSY2ERR PSY2OPER PSY2ADPT
PSY2OEM PSVP PSVPERR PSVPOPER
PSVPADPT PSVPOEM D/T6282 D/T6560
D/T6562 D/T6577 D/T6587 D/T6588
D/T6589 D/T6592 D/T6877 D/T6887
D/T6888 D/T6898 D/T6899 UNCLASSIFIED
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Search Keywords |
Windows NT | |
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Document Category |
Retain | |
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Date Created |
17-09-97 | |
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Last Updated |
21-01-99 | |
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Revision Date |
24-04-99 | |
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Brand |
IBM IntelliStation, IBM PC | |
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Product Family |
M Pro, Z Pro, PC 300GL, PC 300XL, PC 300PL, PC 330, PC 340, PC 350, PC 365, PC 730, PC 750 | |
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Machine Type |
6888, 6898, 6899, 6282, 6588, 6562, 6592, 6577, 6560, 6587, 6589, 6877, 6887 | |
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Model |
ALL | |
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TypeModel |
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Retain Tip (if applicable) |
H161014 | |
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Reverse Doclinks |
USA=A, EMA=A, AFE=A, Owning B.U.: USA |