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Document ID: RMIE-3AGEQB |
IBM PC730/PC750 - System hang running MS Excel with OS/2 Warp Connect
Applicable to: World-Wide
Symptom :
IBM PC 700 Series 6877 & 6887 systems preloaded with OS/2 WARP Connect may exhibit a system hang condition running Microsoft Excel in seamless mode with a video resolution above 640 x 480 (VGA).
When Excel is started, the OS/2 Desktop colors begin to change. The following error message is displayed after Excel is started in seamless mode when the user tries to access an Excel object:
"An application error has occurred, if you choose to ignore, your data will be lost"
Problem Isolation Aids :
This failure does not occur if the video resolution is configured for 640 x 480. All resolutions from 800 x 600 through 1600 x 1200 exhibit the failure.
The IBM OS/2 Base Operating System CSD Level is "XR03003" or lower when viewed with the SYSLEVEL command in an OS/2 Window or OS/2 Full Screen.
Systems configured to use the S3 Trio 64/64v+ video drivers are not affected.
Fix :
An update for OS/2 WARP Connect has been developed to eliminate this problem. Request the latest Fix Pak for OS/2 WARP Connect or the update that resolves APAR PJ22696.
SAS Keywords :
PSVP PSY2 PSVPPROG PSY2PROG
PSVPERR PSY2ERR PC 730 IBMPC
PC 750 D/T6586 HUNG LOCKUP
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Search Keywords |
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Hint Category |
Lock-up/Hang, Non-IBM Hardware/Software, OS/2, Retain | |
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Date Created |
15-10-96 | |
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Last Updated |
25-02-99 | |
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Revision Date |
25-02-2000 | |
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Brand |
IBM PC | |
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Product Family |
PC 730, PC 750 | |
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Machine Type |
6877, 6887 | |
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Model |
various | |
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TypeModel |
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Retain Tip (if applicable) |
H134453 | |
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Reverse Doclinks |