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Service Hints & Tips

Document ID: GSMH-3CBJET

This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose.

IBM ValuePoint - Symptom-to-FRU index

Applicable to: World-Wide

Symptom-to-FRU Index:
The Symptom-to-FRU Index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with ¿General Checkout—. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to ¿Undetermined Problem—.

Notes:
1. If you have both an error message and an incorrect audio response, diagnose the error message first.
2. If you cannot run the diagnostic tests, but did receive a POST error message, diagnose the POST error message.
3. If you did not receive any error message, look for a description of your error symptoms in the first part of this index.
4. Check all power supply voltages before you replace the system board. (See ¿Power Supply—.)
5. Check the hard disk drive jumper settings before you replace a hard disk drive. (See ¿Hard Disk Drive Jumper Settings Checkout—.)

Important:
For the 6381, some errors are indicated with a series of beep codes (see ¿Model 6381 Beep Code Index—). The 6384 P60/D uses the same POST error codes as other PS/ValuePoint computers; however, it uses unique diagnostic numeric error codes. In the following Symptom-to-FRU Index, all 6384 P60/D diagnostic numeric error codes include the message ¿(6384 P60/D only).— For the 6384 /D, if a SoundBlaster card is installed, beeps operate through the SoundBlaster card. If a ¿No Beep— error occurs, remove the SoundBlaster card and power-on the computer. If normal beeps occur, replace the SoundBlaster card.

In the following index, an ¿X— in an error message can represent any number.

Symptom/Error

FRU/Action

No power, or fan not running

See ¿Power Supply—.

No beep during POST but computer works correctly

System Board

No beep during POST

See ¿Undetermined Problem—.
System Board
Memory Module Kit
Any Adapter or Device Riser Card
Power Cord
Power Supply

One long and two short beeps during POST

System Board

Three short beeps during POST

See ¿Memory—.
System Board

Continuous beep

System Board

Repeating short beeps

Keyboard (stuck key?)
Keyboard Cable
System Board

Changing colors

Display

Intensity or color varies from left to right of characters and color bars

Display
System Board

Other display problem not listed above (including blank or illegible display)

See ¿Display—.
System Board
Display

Power-on indicator or hard disk drive in-use light not on, but computer works correctly

Power Supply
System Board

Diskette drive in-use light remains on or does not light when drive is active

Diskette Drive
System Board
Diskette Drive Cable

The ¿Insert a Diskette— icon appears with a known-good diagnostics diskette in the first 3.5-inch diskette drive

Diskette Drive
System Board
Diskette Drive Cable
Network Adapter

Program loads from the hard disk with a known-good diagnostics diskette in the first 3.5-inch diskette drive

Check Configuration Utility
Diskette Drive
System Board
Power Supply

A nonsystem disk or disk error-type message with a known-good diagnostic diskette

Diskette Drive
System Board
Diskette Drive Cable

Cannot read a 5.25-inch diskette

The button on the PS/VP 5.25-inch diskette drive bezel must be pressed after inserting a diskette.

Incorrect memory size during POST

See ¿Memory—.
System Board

Printer problems

See ¿Printer—.

Serial or parallel port device failure (system board port)

Device Self-Test OK?
Device
Cable
System Board

Serial or parallel port device failure (adapter port)

Device Self-Test OK?
Device
Cable Alternate Adapter
System Board
Riser Card

Some or all keys on the keyboard do not work

Keyboard
Keyboard Cable
System Board

Clock Battery inaccurate

Clock Battery System Board

XXXX ROM Error

Any Adapter

000 XXXXX (6384 P60/D only)

Diagnostic Diskette

002 XXXXX (6384 P60/D only)

Keyboard

003 XXXXX (6384 P60/D only)

Diskette Drive
System Board

004 XXXXX (6384 P60/D only)

Memory Module Kit
(Remove memory module kits one at a time. When the problem goes away, replace the last memory module kit removed.)

005 XXXXX (6384 P60/D only)

Real Time Clock

007 XXXXX (6384 P60/D only)

Hard Disk Drive
System Board

008 XXXXX (6384 P60/D only)

System Board
(Serial port)

009 XXXXX (6384 P60/D only)

System Board
(Parallel port)

011 XXXXX (6384 P60/D only)

System Board
(DMA)

015 XXXXX (6384 P60/D only)

Miscellaneous
(Replace FRU indicated by text message on screen)

01E XXXXX (6384 P60/D only)

System Board
(Pentium Processor)

02B XXXXX (6384 P60/D only)

System Board
(Video controller)

02C XXXXX (6384 P60/D only)

System Board
(FLASH EEPROM)

029 XXXXX (6384 P60/D only)

System Board
(Video controller)

110

Follow screen instructions
Memory Module Kit System Board

161

Run Configuration Utility Clock Battery
System Board

162
(and unable to run diagnostics)

Diskette Drive
System Board
Diskette Drive Cable

162

Run Configuration Utility
Clock Battery System Board

163

Time and Date Set?
Clock Battery
System Board

164

Run Configuration Utility
See ¿Memory—.
System Board

199

See ¿Installed Devices List—.

1XX
(not listed above)

System Board

225

Unsupported Memory

2XX or XXXXXX XXXX 2XX

See ¿Memory—.
Memory Module Kit
System Board

305
(The system-board nonreplaceable fuse can be blown by a defective keyboard or mouse. If you suspect one of these FRUs, replace it when you replace the system board.)

System Board
Keyboard
Keyboard Cable
Mouse

3XX
(not listed above)

Keyboard
Keyboard Cable
System Board

604 or 662

Wrong diskette drive type

663

Wrong media type

6XX
(not listed above)

Diskette Drive
System Board External Drive Adapter
Diskette Drive Cable
Power Supply

7XX

Math Coprocessor
System Board

9XX

System Board

1047

16-bit AT SCSI Fast Adapter

10XX
(not listed above)

Alternate Parallel Adapter
Riser Card

11XX

System Board

12XX

Alternate Serial Adapter
Riser Card

13XX
(A properly functioning joystick or paddle must be attached)

Game Control Adapter
Riser Card

14XX

See ¿Printer—.

15XX

SDLC Communications Adapter
Riser Card

17XX

See ¿Power Supply—.
Hard Disk Drive
System Board Hard Disk Cable
Power Supply

209X

Diskette Drive
Diskette Cable
16-bit AT SCSI Fast Adapter

20XX
(not listed above)

BSC Adapter
Riser Card

21XX

SCSI Device 16-bit AT SCSI Fast Adapter
Alternate BSC Adapter
Riser Card

2401, 2402

System Board
Display

2409

Display

2410

System Board

30XX

PC Network Adapter
LF Translator
Cable Problem?
Riser Card

31XX

Alternate PC Network Adapter LF Translator
Cable Problem?
Riser Card

86XX

Mouse
System Board

12902

Run Diagnostics
System Board

12904

Run Diagnostics
L2 Cache Adapter

I 99903 01
(Hard disk reset failure)

Possible hard disk drive problem

I 99903 05
(No startable device found)

Restart computer from diskette or check for valid startup sequence
System Board

I 999XX XX (not listed above)
(There is an optional SCSI adapter installed)

SCSI Hard Disk Drive
SCSI Cable
SCSI Adapter


Model 6381 Beep Code Index:
Important:
In the following Beep Code Index, the numbers indicate the sequence and number of beeps. For instance, a ¿2-3-2— error symptom (a burst of two beeps, three beeps, then a burst of two beeps) indicates a memory module kit problem. (See ¿Symptom-to-FRU Index— for other beep/no-beep symptoms.)

1-3-1, 1-3-2

Memory Module Kit
System Board

1-4-4

Keyboard
System Board

2-1-1, 2-1-2

Run Setup
System Board

2-2-2

Video Card
System Board

2-3-2

Memory Module Kit System Board

2-4-3, 2-4-4

Run Setup Memory Module Kit
System Board
All other beep code sequences
System Board

Search Keywords

Hint Category

Hardware Maintenance Information

Date Created

13-12-96

Last Updated

08-05-98

Revision Date

30-04-99

Brand

IBM PC

Product Family

ValuePoint

Machine Type

6381, 6382, 6384, 6387

Model

all

TypeModel

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