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Service Hints & Tips

Document ID: DETR-44SQGF

Aptiva - 2144-S15 Diagnostics - Factory installed drive devices

Applicable to: Canada, United States

Use this check procedure to test any factory-installed drives.

Warning: The customer may have customized settings in the Configuration/Setup Utility (other than default settings) on the computer you are servicing. Running the Configuration/Setup Utility might alter those settings. Note the current settings and verify that the customer settings are in place when service is complete.

Note: If you cannot access the hard disk drive or load a diskette from drive A, make sure the Configuration/Setup Utility has the startup sequence set with Hard Disk and Diskette enabled.

Insert the Advanced Diagnostics diskette in drive A. Refer to Step 006 on page 2-33 for test instructions.

If the number of diskette drives shown in the Installed Devices list is not correct:
1. Check the installation of the drive ribbon cable to the system board.
2. Check the voltages to the diskette drive with the power on (see ôPower Supplyö on page 2-26).
3. Try to correct the drive setting in the 3 (SETUP) option in the Configuration/Setup Utility.
4. Run the "Advanced Diagnostics Device Presence Test" on page 2-33.

If you can correct the Installed Devices list, but cannot complete the Advanced Diagnostics test for that device, replace FRUs, in the following order, until the problem goes away:

1. Diskette drive cable (if continuity check fails)
2. Diskette drive
3. System board

If the number of hard disk drives or CD-ROM drives shown in the Installed Devices list is not correct:
1. Check the installation of the drive ribbon cable to the system board. Be sure that Hard Disk Drive 1 and Hard Disk Drive 2 in the Configuration/Setup Utility are connected to J9F2, the primary hard disk drive connector.
2. Check the hard disk drive jumper settings (see "Parts/Test Point Locations" on page 5-1).
3. Check the voltages to the disk drive power connectors with the power on (see "Power Supply" on page 2-26).
4. Try to correct the drive setting in the 3 (SETUP) option in the Configuration/Setup Utility.
5. Run the "Advanced Diagnostics Device Presence Test" on page 2-33 for hard disk drives. For factory-installed CD-ROM drives, go to "Diagnostics for Factory-Installed Drive Devices Not Supported by Advanced Diagnostics" on page 2-39.
6. Restart the system and check the Configuration/Setup Utility.
7. In the Configuration/Setup Utility, check that the correct drive size is set for the flagged drive shown in the Installed Devices list.



If the problem remains, check the continuity on the drive cable and replace the cable if necessary. If that does not fix the problem, replace the system board.

8. If an upgrade processor is installed, make sure that the processor speed shown is correct.

Note: The CD-ROM must be the last device installed and jumpers set correctly to be listed in the Configuration/Setup Utility. See "Hard Disk Drive Jumper Settings for Connectors J9F2 and J8F1" on page 5-9 for factory-installed drive device jumper
settings. Also ensure the CD-ROM cable is installed in connector J10.

If any other adapter or device is flagged as Not Installed , run the Setup program. Check to see if any adapter or device is set to a conflicting address with any other adapter or device. Also be sure that any adapter or device missing from the list is not set to Disabled.

Note: If you cannot add a missing adapter or device to the list, the diagnostic code for the missing adapter or device is not on the diagnostic diskette. Run the diagnostics provided with that device.

Search Keywords

Document Category

Diagnostics, CD-ROM Drives, Hard Drives, Diskette Drives

Date Created

04-02-99

Last Updated

04-02-99

Revision Date

Brand

IBM Aptiva

Product Family

Aptiva

Machine Type

2144

Model

S15

TypeModel

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